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This is Terry Qi from Solution Manager development team. As the project manager of “Social Application Integration” team, I would like to share with experts and customers in Solution Manager fields about an innovative idea. Hopefully the innovative idea can increase end users’ user experience and working efficiency in future.

Background of the idea: according to data from StatCounter, network traffic generated by mobile devices surpassed the one by PC devices since October, 2016. It’s a strong proof that people is eager to use the “mobile” way to communicate, entertain and even work, more than ever. Would it be possible to monitor IT equipment and handle IT workflows with Mobile? What even more appreciated is that: the solution requires no additional Apps installing in the mobile, but utilizing the existing Social Communication Apps, such as Facebook Messenger, Skype and so on?

Our team had investigated into this way and came up with a prototype.

Below is a demo showing the prototype we created. You can see that end user can interact with Facebook Messenger to handle System Monitoring and Request for Change business, anywhere, anytime, without VPN or complicated logon procedures.

https://video.sap.com/media/t/1_wl325454

Our team is looking forward to listening to your feedback: do you think the idea is valuable? From your point of view, any other business scenarios can be added into this integrated solution? Any questions?

You are welcome to leave a comment below and discuss with us directly.

If you are a Solution Manager customer, or you have customer relations who are interested into this idea, you or your customers are welcome to join the collaborative project we set up through Customer Engagement Initiative (CEI) program, in which customers can work together with us to improve the prototype, and hopefully make it become an official product in future!

Register Link: https://influence.sap.com/sap/ino/#/campaign/1058

Any questions, feel free to comment below.

 

Best regards,

Terry Qi

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11 Comments

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  1. Former Member

    The best explanation of social media usage and its effectiveness for the business. There is no doubt that social media platforms are the best place to express your business to the world. you can get targeted audience, relevant customers, conversions and increased traffic to it. Social Media Marketing services are also helpful in this regards. They can optimize your entire business into a famous brand. Whereas, you need to get help from some Web Designing Services to design a unique platform for your work.

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    1. Former Member Post author

      Thanks for your comment. The social media channel you mentioned is the one company opens to its consumers, while in our prototype, the channel is created between company and its employees. From an employee point of view, there is only 1 entry – the social App, Skype or Facebook messenger – through the entry, he/she can not only handle personal contacts and relationships, but also company business and workflows. That’s the main purpose of our idea.

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  2. Former Member

    No doubt social have a strong impact in our daily life and it is easy and best place to earn money and also advertise your relevant products, it generates traffic and also you can easily get target audience as a nursing essays provider I’m always searching for the platform where I get traffic on my website and through social media easily achieve the desired target.

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  3. Former Member

    Social Media is something which helps you to promote your sites get linked with others and when we talk about Facebook, twitter they are best and most top social media platforms in the world people use them to promote their work with others and also use it to get traffic on their sites as an academic writer at cheap assignment writing help I’m always searching for best platform to promote my work and social media helps me a lot.

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  4. Julia Roberts

    After a massive change on WhatsApp of WhatsApp calling skype is only used for professional stuff.Facebook messenger is also providing video and audio calling.No doubt there is a massive competition in social media apps.As an owner of cheapest essays USA. I use Skype to call internationally all over the world with client and WhatsApp for local call use.Indeed social media is playing a vital role as a change in technologies.

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  5. Former Member

    As a project manager, I think your approach of a prototype is really unique and innovative in the future. Is it possible to add this feature to my website of Essay Writer Service? Where we advancing online affordable essay writing assistance in all field of education writing at cheap rates.

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  6. Former Member

    The way in which customers expect to be able to interact with companies is changing. We’ll look at this change and how you can take advantage of it by creating chatbots using the Microsoft Bot Framework. We’ll cover the basics, including what tools you can use and where to go in order to get started. Then we’ll see how we can use Microsoft Cognitive Services to sprinkle AI magic on your chatbots and turn them from simple command-line pretenders to useful tools that customers will love.

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  7. Former Member

    Thank you very much for turning out. It’s really good to see people interested in this topic. Can I just do a quick show of hands? Has there anyone actually looked at Bot Framework before? Besides to use it? So you’re all completely new to this, which is brilliant for me because what I’m looking to do here is to kind of give you an overview of everything that you need to know to get up and running and creating your own bots. So at the end of this, the idea is, you guys can go off and create your own bots with your own application ideas. Just a quick word about myself. I’m James, I’m a Microsoft MVP. Recently, been awarded an MVP for data platform, but really for my work around Bot Framework, which is something that we’re heavily involved with. If anyone wants to follow me on Twitter, I tweet a lot about Bot Framework. You can get some good news, good updates, from there if you’re interested. I just wanna quickly talk you through the agenda. It’s broken into two bits, with pizza in the middle. The first bit is really just introducing you to some kind of core concepts that you need to be aware of. Just, we’ll look at how we can build conversations of using different techniques. We’ll look at something called QnA Maker, which is a real sort of low resistance entry point for you guys to create bots. Then we’ll break, and then, after pizza, we’ll look at how we can add intelligence to your applications. So we’ll look at things like luis.ai, we’ll look at building more richness into your bots with Cards and attachments, and then we’ll look atProactive Bot, which I’ll talk about when we get to that. I’ve posted the code in the slide channel. So you guys might have already seen this. But I’ll put this up at the end, as well, so you can, if you wanna have a look at the code when we’re done, it’s all pretty straightforward.

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  8. Former Member

    There’s no kind of prerequisites other than copy of Visual Studio. So just wanna jump right into it now and talk about, why are bots interesting? 2016, people are saying it was the year of the bot, and bots were the, kind of the peak of the graph thing that they have. Why was that? Well, one of the main reasons is these devices that we have at home. We have Siri, we have Cortana, we have Google Home, and they’re everywhere. They can be in your bedroom, they can be in the kitchen. They’re probably with you now. You guys have all got phones with you, and I’m sure you use them to some extent, maybe, some more than others. That’s one reason. But the other reason is messenger applications are getting really popular. This diagram here kinda shows you how the messaging apps have actually surpassed social networks, you know, Facebook, that kind of thing. People are way more engaged in messaging than they have been. This is continuing to grow. One thing that I like to talk about, actually, when I’m introducing people to this concept is, if you guys have got your phone with you, just pull it out and have a look at your home screen and just count how many messaging apps you’ve got. We find that most people have got between five, five and seven, just on the home page. That’s, just in terms of distribution, that’s a really compelling story. In terms of business cases for these things, there’s tonnes of them. You’ve probably all heard “the customer is a bot,” “bot wave,” you’ve got bot which is first-line support for maybe technical supports, or someone got a problem, they can’t connect to WiFi, they wanna know how to do that. Well, that’s the perfect kind of scenario that a bot can deal with. But it can help with all kinds of things, as well. We’ll look at some of those in more detail. But you can see with all these vertical slices down here.

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