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Author's profile photo Guru Shetti

Whats new in C4C Performance – 1711 Edition

The following performance related features and improvements are part of the 1711 release

  1. Full Create for Service Tickets – Ability to create service tickets in one step instead of two thereby reducing end to end time for the user interaction
  2. Faster home page load times with improved authorization checks
  3. Performance improvements in search
  4. Improvements in workflow

Please read on for more details.

1. Full Create Option for Service Ticket

(Please note this feature is released in beta)

Before the availability of “Full Create” in 1711 (beta), creating service tickets involved two steps – SAVE and OPEN. As shown in the screenshot below (yellow highlighted box). Each of the two steps needed almost similar execution times (each) to perform the user interaction.

Create Ticket Pre-1711


With 1711 we have introduced a new option to create ticket with full details. Once the screen is filled with ticket details, the ticket is saved in a single step. Therefore since we save an entire step for this process and this results in improvement that is almost twice as before.


Create Ticket with full details in one step (in beta as on 1711)


2. Improvement in security authorizations for home page

With 1711 all the authorization checks for tiles belonging to the home page associated with the user role are consolidated into one request. Before 1711 each tile in the home page had an independent authorization step thereby adding an overhead for each tile. Typically this step can take anywhere from 1sec to 3secs. Therefore depending on the number of tiles you have on the home page the improvement in performance can be up to 90%.

Home page security authentication improvements in 1711


3. Performance improvements in search

Basic search by ID in the following business objects have been optimized:

  1. Accounts
  2. Contacts
  3. Individual Customers

Therefore we can expect much faster search results in 1711. Improvements in our tests show up to 85% improvement.

Basic search by ID


For searches specifically in Account OVS Search/Type by ID, the improvements are also in the region of up to 85%.


Search/Type by ID in Account OVS

4. Workflow performance improvements

In 1711 workflow has been improved for scheduled events. Prior to 1711, multiple scheduled event rules were evaluated during runtime in the users session therefore adding to the users interaction time. With 1711 when these events for an object are scheduled then even the evaluation filter rules will be processed in background mode thereby not blocking the users interaction.

In this mode we have seen performance improvements up to 10 times over the prior release.


Multiple rules for workflow events


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      Author's profile photo Former Member
      Former Member

      Thank you, Guru Shetti. This is really helpful information.

      How can customers enable feature noted in first item (Full Create Option for Service Ticket) in C4C?  Is this through Project Scope, Business Configuration (Activity List), etc?

      Please clarify. Thank you again, for this update and for your response.


      Sandeep Rathod

      Author's profile photo Venkiteswaran Balakrishnan
      Venkiteswaran Balakrishnan


      This is a Beta feature for 1711. So please follow the process to enable the Beta feature in the test tenants. We are really looking forward to getting customer feedback on this topic.

      Best regards