SAP recently announced a major customer adoption milestone: 1,000 Live S/4HANA customers. I wanted to share a little insight on implementation trends from the last two years or so. My colleagues and I in the broader S/4HANA Go-to-Market team regularly field questions from prospective customers, partners, analysts and others about the overall market momentum. Every quarter, we’ve been reporting customer numbers which have shown remarkable growth — the fastest growing ERP product in SAP’s history. S/4HANA has gone mainstream.
And first off, as a former industry analyst, I know what the first reaction might be of my former peers: 1,000 customers live in 2 years sounds impressive, but on the last earnings call, didn’t you mention 6,300 customers licensed? What about the others? Just like anything related to numbers, the full context needs to be understood. So here are the details:
- In addition to 1,000 live customers, there are thousands of customers currently implementing, and the remainder have either just signed on (+500 last quarter) or are in a proof of concept phase. Our go-live numbers are outpacing even our impressive customer growth figures, so expect periodic updates in the future!
- As you will learn later in this blog, these projects are not to deploy relatively simple forms-based applications, like salesforce automation or an e-recruiting solution. We are talking about running the financial and reporting systems, production planning and materials management, and deep industry-specific solutions for customers operating across the world. While we have start-up customers that have deployed in a couple of months or even a few weeks, large enterprise customers deploying S/4HANA, by their nature, are complex and implementations on average take between 6-9 months.
- Finally, thanks to creating an ERP to fully exploit in-memory, there are major advantages (and changes) to business processes and capabilities. Some previously time consuming, resource consuming processes like financial-reconciliation at quarter and year-end close completely go away thanks to S/4HANA’s power and simplicity. However, this type of dramatic change for a department obviously takes time to digest and to prepare for. My colleague Carl does a great job explaining this change here in under 2 minutes.
As far as details behind the ongoing projects, not surprisingly, 100% of projects in the early days were finance-only. After all, when S/4HANA was launched, we were building off of the Simple Finance foundation. We started there because Finance is at the heart of any ERP system. It’s the core of the (digital) core if you will.
The first release of SAP S/4HANA to include simplifications across lines of business was 1511, released in November of 2015. (Quickly: In our release nomenclature, the first two digits represent the year, the second two digits, the month.) With 1511, we also introduced the term “Enterprise Management.”
Go-lives for Enterprise Management implementations really started to climb in mid-2016. Remember, we’re talking about systems that have a massive impact on end-to-end business operations.
With the release of 1610 at the end of last year, the flood gates really started to open for Enterprise Management implementations, as we brought additional functionality back into the ERP core, now that legacy database constraints were removed. My colleague Amr describes it well here in 2 minutes. Today, more than 50% of live implementations, and over 70% of projects, are Enterprise Management.
The trend lines are clear — Enterprise Management go-lives continue to accelerate as a percentage of the total while Finance-only go-lives are starting to flat-line.
Now, let’s have a look at the industry view. Each wedge in the pie chart is a different industry. When you consider what our overall customer base looks like, there probably aren’t many surprises here. Yes, we have a lot of customers that we classify into the “Consumer Products” space (the darkest navy blue wedge). On the other end of the spectrum comparatively, there aren’t a lot that we categorize as “Sports and Entertainment” or “Defense and Security.” (Quick note: “Defense and Security” are generally military or government agencies, while “Aerospace and Defense” incorporates defense contractors.)
What I really want to point out though is the breadth of industries. We have customers live in every industry. SAP S/4HANA isn’t a manufacturing play or a consumer products play. It’s a recognition that every industry has new opportunities to capture and threats to alleviate.
Last but not least, here’s the view from the geographic perspective. Once again, I think the best summary here is “no surprises” — the live customer distribution generally reflects the overall number of customers we have in each region.
SAP S/4HANA can scale with your business. If you’re already a global business, that’s great; SAP S/4HANA can cover your needs. If you’re a growing company, or have ambitions to grow outside of your current domestic market, it is clear that SAP S/4HANA can support your future growth.
For those that have been watching SAP S/4HANA since the launch, it has been quite the ride! Looking at the data now, it is fair to say that SAP S/4HANA has gone mainstream. When insight, flexibility, and responsiveness are critical to success, no industry can afford to rely on yesterday’s technology. If you’re interested in the motivations of S/4HANA customers, be sure to check out this recent report from IDC, “Voice of the Customer: 10 Insights, Direct from SAP S/4HANA Pioneers” based on their survey of SAP customers and in-depth interviews with some live customers. We’ll also be speaking about the report with Henry Morris and hearing from a unicorn start-up out of California digitally transforming the multi-family housing construction industry: Katerra.