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Over the past 12 months, conversations about how to optimize “Digital Experiences” have dominated my conversations. I’m talking about the experiences that people have with an organization through any digital touch points – mobile device, portal, conversation etc. I’ve learned that the tie between digital experiences and successful digital transformation is to find a way to maximize the value of these experiences. So the question is, how do we do this? Is it as easy as developing some relevant apps?

We are at a point where most people live their lives with surrounded by digital devices – the statistics are pretty staggering. I think it’s time that we stop thinking about “users” of systems, and start to reengineer our business practices to think about every person (employee, customer or other) as a “customer”.

Creating delightful apps is about much more than just giving users a better UI overtop of an existing system. It should be about exceeding user expectations and growing brand value, while leveraging new channels for success in today’s “digital economy”. The following trends have driven this shift:

  1. Digital channels (web, mobile, and social media/social collaboration) are the dominant ways people interact with companies.
  2. People expect great experiences in every interaction
  3. People engage with companies in unstructured ways
  4. Mobile devices are prolific and provide location and immediacy
  5. Data insight allows for highly personalized experiences
  6. Digital technology enables disruption
  7. Everybody is a customer – customers, employees, partners should all be treated as customers
  8. Users want a consistent experience across channels

SAP Cloud Platform includes a set of integrated services to deliver delightful experiences across various digital touch points. You may think of this as services that enable customers to design and build rich web, mobile, portal and collaboration apps that optimize digital experiences. You can drive faster processes, create beautiful user experiences, build multichannel apps and collaborate with users efficiently.

If you want to drive faster processes, create beautiful user experiences, build multichannel apps and collaborate with users efficiently then its time to learn a little bit more… but first ask yourself these questions…

  • Do you want to deliver multichannel apps that focus on relationships and long-term engagement rather than transactional interactions?
  • Do you want to build and scale user interfaces that are simple, personalized, and responsive?
  • Do you want to engage and collaborate in real-time?
  • Do you want to stop maintaining an on-premise system for your innovation layer?

If yes, then we can help you streamline design, development, collaboration, content management and engagement. You can learn more about many of these topics while you explore SAP’s set of Experience Services as part of SAP Cloud Platform that will be showcased at SAP TechEd in Las Vegas.

We are excited about several announcements made at SAP TechEd. Before reading the rest of this blog, please read about the news regarding expanding development tools on SAP Cloud Platform: Improve Digital Experiences and Speed Application Development with SAP Cloud Platform Tools.

You can also download the slides from the following SAP TechEd sessions.

ST104: Reimagine the Future of Your Organization Through the Eyes of Your Users

Sam Yen

The central pillar of every engagement with the SAP Leonardo portfolio is the end user. Go on an innovation journey with them using machine learning, artificial intelligence, and the IoT to reinvent every aspect of your organization. Design thinking helps ensure that the user is at the center of the innovation and at every stage of the process, from exploration to delivery. Add to agenda

 

ST110: UX Strategy for Digital Transformation at SAP

Gunther Rothermel and Maricel Cabahug

Digital transformation opens opportunities to transform experiences for end consumers, customers, and employees. Hear how the UX strategy at SAP enables you to bring completely new solutions and experiences incorporating the powerful and modular underlying technology stack of SAP Cloud Platform. We will cover the road map for SAP Fiori, the SAP Build tool, SAPUI5, and SAP Web IDE to effectively create better experiences, and the SAP CoPilot digital assistant for conversational interactions. Add to agenda

 

DX 205: User Experience in the Digital World: How SAP Solutions Can Help you

Maricel Cabahug

Interaction trends and technologies will change how people work in the digital world. What can you expect from SAP? How can you adapt your services to accelerate your company’s digital transformation? Add to agenda

 

DX116: Enabling Customer UX Strategies with Digital Experience Services

Milja Gillespie, Ingo Deck and Gunther Rothermel

Business software is only successful if users can successfully use it. But what is the best way to connect your users with your SAP software? This session explains the key elements needed to provide the best user experience with SAP solutions. The scope ranges from classic desktop applications and SAP Fiori apps to native mobile apps (with mobile usage being especially important in digital transformation). Add to agenda

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  1. Zachary Marshall

    Ok Milja,
    Where is Central by Oxycon? One of the most powerful and intuitive Sharepoint alternatives I know. They don’t even have a per seat or user cost like most of the alternative you have listed. We really need to think about that when you talk about scalable alternatives. Centralpoint was rated one of the top 10 in Content Management System. Not to say that you get support with the system.
    I’ve been around Content Management Systems for some time. Centralpoint first started off in the health industry so we know that is secure because hospital trust the system. Just check out the comparison @ http://www.oxcyon.com/Main/CompareCMSSystems.aspx

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