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Author's profile photo Katie Moser

Voice of the Customer: Insights from SAP S/4HANA Pioneers

SAP S/4HANA was introduced in February 2015 and is the fast-growing product in SAP history. This tremendous growth demonstrates that SAP customers (both new and old) are embracing a new digital core to help transform into a digital business. This transformation is generally not simply an “upgrade” of outdated ERP systems – but customers are truly rethinking business and adjusting their IT systems to accommodate new business processes, new business models and new strategies to compete in a digital world.

To take a deeper look at the momentum of SAP S/4HANA, we engaged with IDC to survey more than 300 SAP customers in 9 countries and conduct interviews with organizations live with SAP S/4HANA. The end result is a white paper, “Voice of the Customer: 10 Insights, Direct from SAP S/4HANA Pioneers”, sponsored by SAP, which provides valuable data about why customers are choosing SAP S/4HANA to refresh their ERP systems. Among the highlights:

  • 67% of customers surveyed are either live with S/4HANA or have plans to be
  • Customers live with or planning to deploy S/4HANA identified 3 key business drivers: real-time access to information, improved employee productivity, and reduced costs

Beyond the business benefits, IDC interviews with deployed SAP S/4HANA customers revealed that, on the scale from heavy customization to no customization, they are leaning toward zero or near zero customization. And SAP customers are using SAP S/4HANA throughout their business. Finally, while additional skills may be required, the need for training is minimized by the use of the SAP® Fiori® user experience, which leverages universally familiar, consumer-grade digital interactions.

When insight, flexibility, and responsiveness are critical to success, companies cannot rely on yesterday’s technology. One of the first steps in many companies’ journey toward a new digital core is to understand how customers are deploying and using SAP S/4HANA. Plan to join a webcast entitled: 10 key insights from live SAP S/4HANA customers for a successful deployment on October 5th at 11 a.m. US-Eastern time to highlight the findings of the white paper and survey from IDC’s Henry Morris. The webcast also features SAP S/4HANA customer Grace Liu, chief information officer at Katerra.

To learn more about SAP S/4HANA, visit this web site.

IDC is the foremost global market intelligence and advisory firm helping clients understand technology and ebusiness trends to develop sound, action-oriented business strategies.  For additional information on IDC, please visit

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      Author's profile photo Former Member
      Former Member

      Which are the industries more suited to benefit from S/4 Hana's capability(specially real time reporting ones)?

      I see industries with sudden changes in environments,say oil and gas,or foreign exchanges.Which others?