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Dear Community,

SAP Hybris Cloud for Customer is close to release its November 2017(1711) version. Please find below a visual timeline for the release and upgrade.



Pre-Release Webinar

We will host a pre-release webinar on September 28, 2017. Please find below the date-time and conference details for the webinars.


SAP Hybris Cloud for Customer 1711 Release Briefing – Platform & Integration

Time: 3 – 4 PM CET


Meeting number (access code): 704 335 021

Host key: 755099

Meeting password: 1711C4C_Pre1


SAP Hybris Cloud for Customer 1711 Release Briefing – Sales

Time: 4 – 5 PM CET


Meeting number (access code): 708 670 108

Host key: 749455

Meeting password: 1711C4C_Pre2


SAP Hybris Cloud for Customer 1711 Release Briefing – Service & Industries (Utilities)

Time: 5 – 6 PM CET


Meeting number (access code): 705 459 738

Host key: 116308

Meeting password: 1711C4C_Pre3



+44-203-478-5289 Call-in toll number (UK)

0800-051-3810 Call-in toll-free number (UK)


Global call-in numbers:


Toll-free dialing restrictions:

Can’t join the meeting? Contact support here:


Edit October 9: The recordings are available in this blog:

SAP Hybris Cloud for Customer – November 2017 Release – Planned Timeline & Pre-Release Briefing Recordings 


SAP Hybris Cloud for Customer Team

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  1. Andrew Smith

    Hello Mahuya

    Do you have any available documents now on 1711?

    Likewise do you have links to the webinars that were conducted yesterday ?

    Many thanks


      1. Former Member

        Hello Mahuya,

        do you have an update on that? 18th Oct is much too late as release weekend is already on 21th (test). The previous releases it was published latest one week after the webex. Thanks.

        Regards, Arno

  2. Monica Cotes

    Good day Mahuya,

    Do you know how many hours aproximely take the upgrade process and if there is any workaround to this downtimes for Customers with 24/7 services?

    Thank you in advance and best regards.

    1. Sebastine Augustine

      hi Monica,

      While the contractual upgrade downtime window for 1708 was 24hrs, the actual upgrade time was much lower than that for most customers. We are continuously trying to reduce the requested downtime window and you will hear more about it from us in the near future.



  3. Loganathan P

    Dear Team,

    As the timeline,we have seen the 1711 cloud drop for all Test tenant. However Reference tenant are not upgrades till now? Is there any specific reason behind this or?

    Kindly suggest




    1. Mahuya Paul Post author

      Hi Former Member

      You just missed the 1802 pre-webinar on Jan 16. However, you will get the recordings in a day or two. Keep an eye on this blog:

      if you have already attended the webinar and are looking for more info, please wait till Feb 2 when we release our What’s New documents on the Help Portal.






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