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Business Processes:- Requirement Gathering- Sales and Distribution

 

Dear Experts,

🙂 🙂 First I would like to Thanks SAP for giving me a chance/ Space  to express my views and thoughts to the SCN Community because SCN is not only used by SAP consultants and experts- end users and super users and business owners reading the community and when i am discussing with them they even share the content of the blogs and threads discussed here. really kudos to SAP for making the ERP world more knowledgeable compared to other ERP s/w. we can frankly accept before SAP enters the ERP market no people having this enrich knowledge in the business Process and now it is a gift to the people to understand the international business process and different options to achieve the end results. 🙂 🙂

Please refer below links

very beautiful document by SAP-

https://docuri.com/download/project_59c1e915f581710b286d02bf_pdf

https://gbeaubouef.wordpress.com/tag/sap-requirements/

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Tools for effective SAP requirement Gathering  https://www.liquidplanner.com/blog/7-tools-to-gather-better-software-requirements/

http://www3.cis.gsu.edu/dtruex/courses/CIS8670/Lectures-pdf/ERPRequrementsMngt.pdf  (Georgia state university)

There’s a common talk that gets raised at the end of unsuccessful projects: “The requirements weren’t clear.” Fingers start pointing, blame gets thrown around, and no one ends up happy. Thankfully, there’s a simple way to alleviate that problem, and it’s as obvious as it is challenging: requirements gathering.

We have different process in collecting the business requirements.

1. One-to-one interviews / meetings

Interviews and meetings are widely used for requirements gathering. One-to-one interviews require some planning and preparation before the interview and documentation of findings afterwards. Asking different types of questions eg open-ended, follow-on, or probing, can help to elucidate user / stakeholder system requirements.

Advantages: Can obtain good information, with users / stakeholders not feeling inhibited about what they need or their lack of knowledge in certain areas. Some users are more likely to speak in one-to-one meetings, than in large open forums.

Disadvantages: Can be very slow to obtain requirements, both individually and if having to interview a number of users / stakeholders.

 

2. Group interviews / meetings

More users / stakeholders are present, but otherwise similar to 1 above. Group interviews can be more productive if interviewees are at a similar level or from the same section within a department.

Advantages: Can obtain more information / requirements faster than with one-to-one interviews.

Disadvantages: Requires more preparation before the interview. More difficult to keep the meeting focused.

 

3. Workshops

Workshops can comprise 6-10 or more users / stakeholders, working together to identify requirements. Workshops tend to be of a defined duration, rather than outcome and may need to be briefly repeated in order to clarify or obtain further details.

Advantages: Faster than group interviews for obtaining requirements, particularly for common or system wide requirements.

Disadvantages: More preparation is needed. Running or facilitating workshops requires more skill, with possibly an extra IT person recording details / requirements. It can be difficult to get conversation / requirements flowing, particularly at the start of the workshop.

 

4. Requirements gathering tools

Comprising large lists of potential requirements from which users / stakeholders can select their requirements. RFP Templates are split into modules and sections to enable users to focus only on those requirements applicable to them. And as they are in MS Excel, they are easy to add to, delete or amend.

Advantages: A very fast technique to identify and document requirements. Can be used on their own or combined with other techniques. A multi-purpose tool, which includes RFI and RFP preparation and vendor response evaluation.

Disadvantages: Some users may find the extensive lists too detailed or be tempted to identify more requirements than they really need.

 

5. Brainstorming

Brainstorming can be done either individually or in groups. The ideas collected can then be reviewed / analysed and where relevant included within the system requirements. Ideas can come from what users / stakeholders have seen (eg at software exhibitions), or experienced elsewhere (eg before they joined the present organisation).

Advantages: Can come up with very innovative ideas and requirements. It can be an efficient way for users / stakeholders to define their requirements.

Disadvantages: People can’t easily brainstorm ideas when required to do so. Some people find brainstorming much harder than others.

 

6. Feasibility study

Feasibility studies or other recent studies of the existing systems and the possibility of replacing them can provide outline requirements details.

Advantages: Recent, documented, so could easily transfer relevant details to the requirements specification.

Disadvantages: Probably not too detailed, and so may be insufficient for ‘detailed’ user requirements.

 

7. Current system documentation

You may have documentation about your current system which could provide some of the input for the new system requirements. Such documentation (if it exists) could include interface details, user manuals, and software vendor manuals.

Advantages: Could be a lot of information and easy to transfer to a new system requirements document.

Disadvantages: Existing documentation may often be old and out of date. Systems, interfaces, processes and reports may have changed out of all recognition. Care needs to taken, as it may not reflect what you need from a new system.

 

8. Questionnaires

Questionnaires can be useful for obtaining limited system requirements details from users / stakeholders, who have a minor input or are geographically remote. The design of the questionnaire (whether off line or web based) and types of questions are important and can influence the answers, so care is needed.

Advantages: Can send to many hundreds of users at a low cost. Good for getting input from users who are a long distance away. Receive written replies which can be easier to work with and analyse, and save time typing.

Disadvantages: Questionnaires can be slow to create. You may not get a good response, as filling in questionnaires is often a low priority for many people. Recipients may feel ‘left out’ when they really wanted more input

 

9. Use cases

Use cases comprise ‘stories’ which describe how certain processes work eg who can do what within the process. They describe the system from the user point of view. The systems requirements are gathered by working through a number of processes / use cases.

Advantages: It can be easier for some users to describe what they do and the processes they go through, than specifying requirements.

Disadvantages: Processes and stories still need to be analysed and documented into requirements. Time is taken to go through processes. If the focus is on existing processes, the information may not be so relevant, as processes often change with a new system implementation.

 

10. Observation / shadowing people

Observing, shadowing users or even doing part of their job, can provide information of existing processes, inputs and outputs.

Advantages: Useful if the user is not able to clearly explain what they do or their requirements for the new system. Can see ideas for improving processes or removing unnecessary activities from the new system.

Disadvantages: Relatively slow, focused on existing processes rather than the new system processes.

 

11. Prototyping

Prototyping comprises collecting requirements and using them to build a prototype. It enables users to see a potential solution and get a better feel for what they require. Users then add or amend their requirements, with the prototype being reworked on an iterative basis, until requirements are firmed up.

Advantages: Good for exploring how a particular software function requirement could work or a unique / bespoke software development. It can identify problems with requirements and can improve the quality of requirements and hence the ultimate solution. More relevant for the final detailed software selection, when comparing 1 or 2 packaged solutions from software vendors.

Disadvantages: It is less useful for the initial requirements identification for a packaged software system. At the initial stage of identifying requirements, there may be up to 10 or 20 potential software systems in the running and it is not practical to prototype this many. Prototyping is not really suitable for large applications. Plus it can be an expensive technique for identifying requirements.

 

12. JRD (Joint Requirements Development)

Similar to workshops except users / stakeholders stay until the requirements are identified, documented and agreed.

Advantages: Potentially useful when requirements have largely been documented and just need resolution of specific areas and then agreement.

Disadvantages: Not so useful at the beginning of requirements gathering when users don’t really know all their requirements and may need additional workshops / meetings.

WHAT IS REQUIREMENTS GATHERING?

Typically, requirements gathering (or “requirements prompt”) refers specifically to the practice of defining software requirements, but really every project has requirements, from a new customer support platform to a remodeled kitchen. At its core, this is the process of understanding what you’re supposed to be building, and why you’re building it.

This process often involves a set of activities including:

Requirements elicitation: getting business requirements from relevant stakeholders to understand user needs;

Requirements documentation: codifying that information in the form of user stories and feature specifications so they are accessible to the project team;

Requirements understanding: making sure everyone’s on the same page about what the heck you’re all trying to build.

I hope the Questionnaire Document will be more useful for New consultants to understand the Client business Process and area we need to find the Gap and solution to fix the Gap…

 

Successful requirements gathering is both an art and a science, but there are some general steps you can take to keep this all-important aspect of your project on the right path. Here are some guidelines that we try to follow

1. ESTABLISH PROJECT GOALS AND OBJECTIVES EARLY

This step can feel redundant: of course we know why we’re doing this project…don’t we? Even if you think you know, write it down, and get your stakeholders to sign off on it. Without clearly stated goals and objectives, you are lacking a framework to guide future decision-making. How do you know if a newly introduced requirement actually fits in your project? Simple: does it help accomplish a goal, or does it satisfy an objective? If so, it’s probably a good fit. If not, it’s a good candidate for a future release.

2. DOCUMENT EVERY REQUIREMENTS ELICITATION ACTIVITY

When you’re in the midst of stakeholder interviews and documentation review, you can often feel like you have a great grasp on things. But then a week goes by, and some details start to get a little fuzzy, and you realize you don’t quite have a full grasp of your business requirements. It sounds obvious, but making sure that you are taking detailed notes during your stakeholder interviews is a powerful step in successful requirements gathering. And it’s not enough to just write everything down, as you’ll see in #3…

3. BE TRANSPARENT WITH REQUIREMENTS DOCUMENTATION

Sure, you understand the requirements. And your stakeholders understand the requirements. But do your stakeholders understand your understanding of the requirements?

After every meeting, go through your notes and clean them up – then share them with the project team, including the stakeholders. This transparency not only helps make sure everyone’s on the same page, it fosters a sense of project buy-in all the way through your project, beginning with the business requirements. And it circumvents the issue of someone saying “hey, you agreed to X but it’s not here!” 6 weeks into the project. If it’s not in the notes, it didn’t happen.

4. TALK TO THE RIGHT STAKEHOLDERS AND USERS

A project can often have “hidden” stakeholders. Ask probing questions in your kickoff and initial meetings to try and get to who the real users are. Often those people are not going to be the main decision-makers, but their buy-in is essential to a successful project. Disgruntled users who are forced to use a system every day that was designed without their input are a key ingredient for a failed project.

5. DON’T MAKE ASSUMPTIONS ABOUT REQUIREMENTS

Don’t assume that you understand everything, even if it seems obvious. A seemingly simple requirement such as “we want a blog” can mask all sorts of underlying assumptions, requirements, etc. What are the fields for a blog post? How are authors managed? What about tagging? Categories? How are the posts displayed? Are they aggregated into an archive? Is there an RSS feed? Who are the authors and what is their level of technical proficiency? Etc. etc. etc. The devil truly is in the details, but you can catch him by the tail if you ask a lot of questions and don’t rely on assumptions.

6. CONFIRM, CONFIRM, CONFIRM

This ties into “be transparent” but is not entirely the same thing. Just sharing your notes with a stakeholder is great, but far more valuable is actually having a quick review with them and getting their official sign-off. This is true for meeting notes, user stories, diagrams, wireframes, really any kind of requirements artifact that you are creating. Radio silence is not an indicator of success – get actual confirmation from your stakeholders that you are representing the requirements correctly in whatever format you’re using, then move on.

7. PRACTICE ACTIVE LISTENING

Making someone feel heard is one of the greatest things you can do for them. But it goes beyond just listening to what they say – you also need to listen to what they don’t say, and how they say things, and read their body language, etc. This is called active listening and it’s a key component of successful requirements gathering. Don’t assume that you’re always getting the whole story – listen for little cues that reveal pain points, desires, unstated goals, and assumptions.

8. FOCUS ON BUSINESS REQUIREMENTS, NOT TOOLS

Be careful when you are gathering requirements that you are really focusing on and listening to what your stakeholder needs, not what your tool-of-choice happens to do best. Even if you know you are going to be using a certain product, you need to adapt the product to the user, not the other way around. Listen and gather first, then determine where the gaps are between your stakeholder’s needs and any existing product you may have in mind. Remember: requirements are about the WHAT, not the HOW.

9. PRIORITIZE YOUR PRODUCT FEATURES

In an agile methodology, we work towards a Minimum Viable Product (MVP), which encapsulates the least amount of functionality that would count as a successful product at launch. Even when following a non-agile methodology, prioritizing is your friend when you are gathering requirements. It’s easy for requirements gathering sessions to turn into wishlist gathering sessions, where stakeholders tell Santa (i.e. you) everything they want. The point isn’t to ignore that information (in fact it often reveals goals and assumptions if you’re using Active Listening) but rather to clearly and transparently prioritize what you’re hearing and delineating what is in scope for your initial launch and what is not. You definitely want to track wish-list items, “nice-to-haves,” etc. but prioritizing helps you focus your efforts and helps you make decisions if time gets short and something has to go.

10. REMEMBER THAT YOU DIDN’T GET EVERYTHING

Even the best requirements gatherer is going to miss things. Why? Because you and your stakeholders are human beings, and human beings make mistakes. You will think of things later that you forgot to ask. Your stakeholder will think of things that they forgot to mention. Things will change. Priorities will shift. The good news is that if you plan ahead for this, you can build in time during your project life cycle for ongoing requirements management. This time is essential because requirements (being human-driven and human-created) are simply not static. Giving yourself time to actively manage requirements throughout the entire project can help you stop scope creep before it starts, and make sure that your team is always focusing on the right set of priorities that match actual requirements.

If we ask a person which requirement you need to frame a blue print document then they will easily tell- we need following data

SD ORG Structures, Masters, SD Process, Complaint process,  Variant Configuration,  Make to Order, Third Party, Inter Company Stock Transfer, Stock Transfer, Reports and forms.. etc

Does it really completes the requirement gathering ? Answer would be no because it is just a over view of the process in client industry but we need to deep dive into it and then get a final structure only after analysis and discussion.

Please find below Questionnaire which might be useful to any kind of SAP products/Projects…

Table of Contents

  1. Business Processes……………………………………………………………………………………………. 6
  2. Sales and Distribution……………………………………………………………………………………. 6

1.1.    Pre-Sales Handling……………………………………………………………………………………… 6

1.1.1.    Sales Support (CAS)………………………………………………………………………………… 6

1.1.1.1.    Promotion Processing……………………………………………………………………………. 6

1.1.1.2.    Sales Activity Processing……………………………………………………………………….. 7

1.1.2.    Customer Inquiry……………………………………………………………………………………… 7

1.1.2.1.    Customer Inquiry Processing……………………………………………………………………. 7

1.2.    Sales Order Processing (Standard)………………………………………………………………… 8

1.2.1.    Customer Outline Agreement………………………………………………………………………. 8

1.2.1.1.    Quantity Contract Processing…………………………………………………………………… 8

1.2.1.2.    Value Contract Processing………………………………………………………………………. 9

1.2.1.3.    Processing Group Master Contracts………………………………………………………….. 11

1.2.1.4.    Customer Scheduling Agreement Processing………………………………………………. 11

1.2.2.    Sales Order…………………………………………………………………………………………….. 12

1.2.2.1.    Customer Quotation Processing……………………………………………………………….. 12

1.2.2.2.    Sales Order Processing………………………………………………………………………….. 12

1.2.3.    Risk/Credit Management……………………………………………………………………………. 16

1.2.3.1.    Credit Control……………………………………………………………………………………….. 16

1.2.4.    Backorder Processing………………………………………………………………………………. 17

1.2.4.1.    Backorder Processing……………………………………………………………………………. 17

1.2.5.    Shipping………………………………………………………………………………………………… 18

1.2.5.1.    Delivery Processing……………………………………………………………………………….. 18

1.2.5.2.    Proof of Delivery…………………………………………………………………………………… 20

1.2.5.3.    Picking 21

1.2.5.4.    Packing Processing……………………………………………………………………………….. 22

1.2.5.5.    Goods Issue Processing…………………………………………………………………………. 23

1.2.5.6.    Goods Issue Cancellation……………………………………………………………………….. 23

1.2.5.7.    Creation of a Quality Certificate………………………………………………………………… 23

1.2.6.    Warehouse Management……………………………………………………………………………. 24

1.2.6.1.    Stock Removal Processing……………………………………………………………………… 24

1.2.6.2.    Confirmation of Removal f. Storage………………………………………………………….. 25

1.2.6.3.    Difference Processing……………………………………………………………………………. 25

1.2.7.    Shipment……………………………………………………………………………………………….. 25

1.2.7.1.    Transportation Planning and Processing…………………………………………………….. 25

1.2.7.2.    Shipment Cost Calculation and Settlement………………………………………………….. 26

1.2.8.    Billing……………………………………………………………………………………………………. 27

1.2.8.1.    Processing Billing Documents………………………………………………………………….. 27

1.2.8.2.    Pro forma Invoice Processing………………………………………………………………….. 29

1.2.8.3.    Invoice List Processing…………………………………………………………………………… 30

1.2.8.4.    Billing Document Cancellation………………………………………………………………….. 30

1.2.9.    Output…………………………………………………………………………………………………… 30

1.2.9.1.    Output Transfer…………………………………………………………………………………….. 30

1.2.10.    Information System………………………………………………………………………………… 31

1.2.10.1.    Evaluations: Logistics Information System………………………………………………… 31

1.3.    Sales Order Processing: Make/Assembly To Order……………………………………………. 31

1.3.1.    Customer Outline Agreement………………………………………………………………………. 31

1.3.1.1.    Quantity Contract Processing…………………………………………………………………… 31

1.3.1.2.    Value Contract Processing………………………………………………………………………. 33

1.3.1.3.    Processing Group Master Contracts………………………………………………………….. 34

1.3.1.4.    Customer Scheduling Agreement Processing………………………………………………. 35

1.3.2.    Sales order…………………………………………………………………………………………….. 35

1.3.2.1.    Customer Quotation Processing……………………………………………………………….. 35

1.3.2.2.    Sales Order Processing………………………………………………………………………….. 36

1.3.2.3.    Order BOM Processing…………………………………………………………………………… 40

1.3.3.    Risk/Credit Management……………………………………………………………………………. 40

1.3.3.1.    Credit Control……………………………………………………………………………………….. 40

1.3.4.    Costing………………………………………………………………………………………………….. 41

1.3.4.1.    Costing for Sales Document……………………………………………………………………. 41

1.3.5.    Backorder Processing………………………………………………………………………………. 42

1.3.5.1.    Backorder Processing……………………………………………………………………………. 42

1.3.6.    Shipping………………………………………………………………………………………………… 42

1.3.6.1.    Delivery Processing……………………………………………………………………………….. 42

1.3.6.2.    Proof of Delivery…………………………………………………………………………………… 45

1.3.6.3.    Picking 45

1.3.6.4.    Packing Processing……………………………………………………………………………….. 46

1.3.6.5.    Goods Issue Processing…………………………………………………………………………. 47

1.3.6.6.    Goods Issue Cancellation……………………………………………………………………….. 47

1.3.6.7.    Creation of a Quality Certificate………………………………………………………………… 47

1.3.7.    Warehouse management……………………………………………………………………………. 48

1.3.7.1.    Stock removal processing………………………………………………………………………. 48

1.3.7.2.    Difference processing……………………………………………………………………………. 49

1.3.7.3.    Confirmation………………………………………………………………………………………… 49

1.3.8.    Transport……………………………………………………………………………………………….. 50

1.3.8.1.    Transportation Planning and Processing…………………………………………………….. 50

1.3.8.2.    Shipment cost calculation and settlement…………………………………………………… 51

1.3.9.    Billing……………………………………………………………………………………………………. 51

1.3.9.1.    Processing Billing Documents………………………………………………………………….. 51

1.3.9.2.    Pro forma invoice processing………………………………………………………………….. 54

1.3.9.3.    Invoice List Processing…………………………………………………………………………… 54

1.3.9.4.    Billing Document Cancellation………………………………………………………………….. 55

1.3.10.    Output…………………………………………………………………………………………………. 55

1.3.10.1.    Output Transfer…………………………………………………………………………………… 55

1.3.11.    Information System………………………………………………………………………………… 56

1.3.11.1.    Evaluation: Logistics Information System…………………………………………………. 56

1.4.    Cash Sales/Rush Order Handling…………………………………………………………………… 56

1.4.1.    Sales Order…………………………………………………………………………………………….. 56

1.4.1.1.    Rush Order Processing…………………………………………………………………………… 56

1.4.1.2.    Cash Sales…………………………………………………………………………………………… 60

1.4.2.    Risk/Credit Management……………………………………………………………………………. 63

1.4.2.1.    Credit Control……………………………………………………………………………………….. 63

1.4.3.    Shipping………………………………………………………………………………………………… 64

1.4.3.1.    Delivery Processing……………………………………………………………………………….. 64

1.4.3.2.    Picking 67

1.4.3.3.    Packing Processing……………………………………………………………………………….. 68

1.4.3.4.    Goods Issue Processing…………………………………………………………………………. 69

1.4.3.5.    Goods Issue Cancellation……………………………………………………………………….. 70

1.4.4.    Billing……………………………………………………………………………………………………. 70

1.4.4.1.    Processing Billing Documents………………………………………………………………….. 70

1.4.4.2.    Pro Forma Invoice Processing…………………………………………………………………. 73

1.4.4.3.    Invoice List Processing…………………………………………………………………………… 73

1.4.4.4.    Billing document cancellation…………………………………………………………………… 73

1.4.5.    Output…………………………………………………………………………………………………… 74

1.4.5.1.    Output Transfer…………………………………………………………………………………….. 74

1.4.6.    Information System………………………………………………………………………………….. 75

1.4.6.1.    Evaluation: Logistics Information System…………………………………………………… 75

1.5.    Third-Party Order Processing………………………………………………………………………… 75

1.5.1.    Sales Order…………………………………………………………………………………………….. 75

1.5.1.1.    Customer Quotation Processing……………………………………………………………….. 75

1.5.1.2.    Third-party Sales Order Processing…………………………………………………………… 76

1.5.2.    Risk/Credit Management……………………………………………………………………………. 79

1.5.2.1.    Credit Control……………………………………………………………………………………….. 79

1.5.3.    Purchase Requisition………………………………………………………………………………… 80

1.5.3.1.    Purchase Requisition Assignment……………………………………………………………… 80

1.5.3.2.    Release Purchase Requisition………………………………………………………………….. 80

1.5.3.3.    Release Purchase Requisition………………………………………………………………….. 81

1.5.3.4.    Release Purchase Requisition………………………………………………………………….. 81

1.5.4.    Purchasing……………………………………………………………………………………………… 82

1.5.4.1.    Schedule Line (Schedule Agreement)…………………………………………………………. 82

1.5.4.2.    Release Order………………………………………………………………………………………. 82

1.5.4.3.    Purchase Order Processing……………………………………………………………………… 82

1.5.4.4.    Shipping Notification/Confirmation Processing……………………………………………. 84

1.5.4.5.    Transmission of Scheduling Agreements……………………………………………………. 84

1.5.4.6.    Release of Purchase Orders…………………………………………………………………….. 85

1.5.4.7.    Transmission of Purchase Orders……………………………………………………………… 85

1.5.4.8.    Transmission of Shipping Notifications………………………………………………………. 86

1.5.4.9.    Delivery and Acknowledgment Expediter……………………………………………………. 86

1.5.5.    Goods Receipt………………………………………………………………………………………… 87

1.5.5.1.    Goods Receipt Processing with Reference…………………………………………………. 87

1.5.6.    Invoice Verification…………………………………………………………………………………… 90

1.5.6.1.    Invoice Processing with Reference……………………………………………………………. 90

1.5.6.2.    Inbound EDI Processing…………………………………………………………………………. 92

1.5.6.3.    Evaluated Receipt Settlement (ERS)………………………………………………………….. 93

1.5.6.4.    Invoice Overview…………………………………………………………………………………… 94

1.5.6.5.    Invoice Release…………………………………………………………………………………….. 94

1.5.7.    Billing……………………………………………………………………………………………………. 95

1.5.7.1.    Processing Billing Documents………………………………………………………………….. 95

1.5.7.2.    Pro Forma Invoice Processing…………………………………………………………………. 97

1.5.7.3.    Invoice List Processing…………………………………………………………………………… 98

1.5.7.4.    Billing Document Cancellation………………………………………………………………….. 98

1.5.8.    Output…………………………………………………………………………………………………… 98

1.5.8.1.    Output Transfer…………………………………………………………………………………….. 98

1.5.9.    Information System………………………………………………………………………………….. 99

1.5.9.1.    Evaluation: Logistics Information System…………………………………………………… 99

1.6.    Consignment Processing……………………………………………………………………………… 99

1.6.1.    Sales Order…………………………………………………………………………………………….. 99

1.6.1.1.    Consignment Fill-up……………………………………………………………………………….. 99

1.6.1.2.    Consignment Issue………………………………………………………………………………… 103

1.6.1.3.    Consignment Pickup………………………………………………………………………………. 103

1.6.2.    Risk/Credit Management……………………………………………………………………………. 104

1.6.2.1.    Credit Control……………………………………………………………………………………….. 104

1.6.3.    Backorder Processing………………………………………………………………………………. 105

1.6.3.1.    Backorder Processing……………………………………………………………………………. 105

1.6.4.    Shipping………………………………………………………………………………………………… 105

1.6.4.1.    Delivery for Consignment Fill-up……………………………………………………………….. 105

1.6.4.2.    Delivery for Consignment Issue………………………………………………………………… 108

1.6.4.3.    Delivery for Consignment Pickup……………………………………………………………… 111

1.6.4.4.    Picking (Lean WM)…………………………………………………………………………………. 114

1.6.4.5.    Packing Processing……………………………………………………………………………….. 115

1.6.4.6.    Goods Issue for Consignment Fill-Up………………………………………………………… 116

1.6.4.7.    Goods Issue for Consignment Issue………………………………………………………….. 116

1.6.4.8.    Goods Receipt for Consignment Pick-Up…………………………………………………… 116

1.6.4.9.    Goods Issue Cancellation……………………………………………………………………….. 116

1.6.4.10.    Creation of a Quality Certificate………………………………………………………………. 116

1.6.5.    Warehouse Management……………………………………………………………………………. 117

1.6.5.1.    Putaway Processing………………………………………………………………………………. 117

1.6.5.2.    Stock Removal Processing……………………………………………………………………… 120

1.6.5.3.    Confirmation………………………………………………………………………………………… 121

1.6.5.4.    Difference Processing……………………………………………………………………………. 121

1.6.6.    Transport……………………………………………………………………………………………….. 122

1.6.6.1.    Transportation Planning and Processing…………………………………………………….. 122

1.6.6.2.    Shipment Cost Calculation and Settlement………………………………………………….. 123

1.6.7.    Billing……………………………………………………………………………………………………. 123

1.6.7.1.    Processing Billing Documents………………………………………………………………….. 123

1.6.7.2.    Pro Forma Invoice Processing…………………………………………………………………. 126

1.6.7.3.    Billing Document Cancellation………………………………………………………………….. 126

1.6.8.    Output…………………………………………………………………………………………………… 126

1.6.8.1.    Output Transfer…………………………………………………………………………………….. 126

1.6.9.    Information System………………………………………………………………………………….. 127

1.6.9.1.    Evaluation: Logistics Information System…………………………………………………… 127

1.7.    Intercompany Handling………………………………………………………………………………… 127

1.7.1.    Sales Order…………………………………………………………………………………………….. 128

1.7.1.1.    Sales Order Processing………………………………………………………………………….. 128

1.7.2.    Shipping………………………………………………………………………………………………… 131

1.7.2.1.    Delivery Processing……………………………………………………………………………….. 131

1.7.2.2.    Proof of Delivery…………………………………………………………………………………… 134

1.7.2.3.    Picking (Lean WM)…………………………………………………………………………………. 134

1.7.2.4.    Packing Processing……………………………………………………………………………….. 135

1.7.2.5.    Goods Issue Processing…………………………………………………………………………. 136

1.7.3.    Warehouse Management……………………………………………………………………………. 137

1.7.3.1.    Stock Removal Processing……………………………………………………………………… 137

1.7.3.2.    Confirmation of Removal f. Storage………………………………………………………….. 138

1.7.3.3.    Difference Processing……………………………………………………………………………. 138

1.7.4.    Transport……………………………………………………………………………………………….. 138

1.7.4.1.    Transportation Planning and Processing…………………………………………………….. 138

1.7.4.2.    Shipment Cost Calculation and Settlement………………………………………………….. 139

1.7.5.    Billing……………………………………………………………………………………………………. 140

1.7.5.1.    Processing Billing Documents………………………………………………………………….. 140

1.7.5.2.    Pro Forma Invoice Processing…………………………………………………………………. 142

1.7.5.3.    Billing Document Cancellation………………………………………………………………….. 143

1.7.6.    Output…………………………………………………………………………………………………… 143

1.7.6.1.    Output Transfer…………………………………………………………………………………….. 143

1.7.7.    Information System………………………………………………………………………………….. 144

1.7.7.1.    Evaluation: Logistics Information System…………………………………………………… 144

1.8.    Sending Samples and Advertising Materials…………………………………………………….. 144

1.8.1.    Sales Order…………………………………………………………………………………………….. 144

1.8.1.1.    Sending Samples and Advertising Materials………………………………………………… 144

1.8.2.    Shipping………………………………………………………………………………………………… 147

1.8.2.1.    Delivery Processing……………………………………………………………………………….. 147

1.8.2.2.    Picking (Lean WM)…………………………………………………………………………………. 150

1.8.2.3.    Packing Processing……………………………………………………………………………….. 151

1.8.2.4.    Goods Issue Processing…………………………………………………………………………. 152

1.8.2.5.    Goods Issue Cancellation……………………………………………………………………….. 152

1.8.3.    Transport……………………………………………………………………………………………….. 152

1.8.3.1.    Transportation Planning and Processing…………………………………………………….. 152

1.8.4.    Billing……………………………………………………………………………………………………. 153

1.8.4.1.    Billing Document for Free-of Charge Delivery………………………………………………. 153

1.8.4.2.    Pro Forma Invoice Processing…………………………………………………………………. 156

1.8.4.3.    Billing Document Cancellation………………………………………………………………….. 156

1.8.5.    Output…………………………………………………………………………………………………… 156

1.8.5.1.    Output Transfer…………………………………………………………………………………….. 156

1.8.6.    Information System………………………………………………………………………………….. 157

1.8.6.1.    Evaluation: Logistics Information System…………………………………………………… 157

1.9.    Empties and Returnable Packaging Handling……………………………………………………. 157

1.9.1.    Sales Order…………………………………………………………………………………………….. 157

1.9.1.1.    Returnable Packaging Pickup…………………………………………………………………… 157

1.9.1.2.    Returnable Packaging/ Empties Issue………………………………………………………… 159

1.9.2.    Shipping………………………………………………………………………………………………… 161

1.9.2.1.    Delivery for Returnable Packaging Issue…………………………………………………….. 161

1.9.2.2.    Delivery for Returnable Packaging Pickup………………………………………………….. 164

1.9.2.3.    Goods Issue from Returnable Packaging Stock…………………………………………… 167

1.9.2.4.    Goods Receipt Processing for Returnables and Empties……………………………….. 167

1.9.2.5.    Goods Issue Cancellation……………………………………………………………………….. 167

1.9.3.    Transport……………………………………………………………………………………………….. 167

1.9.3.1.    Transportation Planning and Processing…………………………………………………….. 167

1.9.3.2.    Shipment Cost Calculation and Settlement………………………………………………….. 168

1.9.4.    Billing……………………………………………………………………………………………………. 169

1.9.4.1.    Billing Returnable Packaging……………………………………………………………………. 169

1.9.4.2.    Billing Document Cancellation………………………………………………………………….. 172

1.9.5.    Output…………………………………………………………………………………………………… 172

1.9.5.1.    Output Transfer…………………………………………………………………………………….. 172

1.9.6.    Information System………………………………………………………………………………….. 173

1.9.6.1.    Evaluation: Logistics Information System…………………………………………………… 173

1.10.    Complaints Processing………………………………………………………………………………. 173

1.10.1.    Complaints…………………………………………………………………………………………… 173

1.10.1.1.    Returns Processing……………………………………………………………………………… 173

1.10.1.2.    Processing Credit/Debit Memo Request…………………………………………………… 174

1.10.1.3.    Invoice Correction Request……………………………………………………………………. 174

1.10.2.    Shipping………………………………………………………………………………………………. 174

1.10.2.1.    Delivery for Returns……………………………………………………………………………… 174

1.10.2.2.    Goods Receipt Processing for Returns…………………………………………………….. 177

1.10.3.    Warehouse Management………………………………………………………………………….. 177

1.10.3.1.    Stock Placement Processing of Returns…………………………………………………… 177

1.10.3.2.    Confirmation………………………………………………………………………………………. 180

1.10.3.3.    Difference Processing………………………………………………………………………….. 180

1.10.4.    Shipment……………………………………………………………………………………………… 181

1.10.4.1.    Transportation Planning and Processing…………………………………………………… 181

1.10.5.    Billing………………………………………………………………………………………………….. 182

1.10.5.1.    Credit Memo from Customer Complaint / Returns……………………………………….. 182

1.10.5.2.    Billing Document Cancellation………………………………………………………………… 184

1.10.6.    Output…………………………………………………………………………………………………. 185

1.10.6.1.    Output Transfer…………………………………………………………………………………… 185

1.10.7.    Information System………………………………………………………………………………… 186

1.10.7.1.    Evaluation: Logistics Information System…………………………………………………. 186

1.11.    Rebate Processing……………………………………………………………………………………. 186

1.11.1.    Rebate Agreements………………………………………………………………………………… 186

1.11.1.1.    Condition Processing…………………………………………………………………………… 186

1.11.2.    Rebate Settlement………………………………………………………………………………….. 190

1.11.2.1.    Credit Memo Request for Rebate Settlement……………………………………………… 190

1.11.2.2.    Rebate / Commission Calculation Processing……………………………………………. 190

1.11.2.3.    Rebate Credit Memo…………………………………………………………………………….. 190

1.12.    Foreign Trade Processing…………………………………………………………………………… 193

1.12.1.    Legal Control………………………………………………………………………………………… 193

1.12.1.1.    Monitoring of Legal Control Regulations…………………………………………………… 193

1.12.2.    Declarations to the Authorities………………………………………………………………….. 194

1.12.2.1.    Declarations to the Authorities………………………………………………………………… 194

1.12.3.    Communication/Print………………………………………………………………………………. 194

1.12.3.1.    Output Transmission for Foreign Trade Documents…………………………………….. 194

 


 

 

A.      Business Processes

1.   Sales and Distribution

 

Questions:

 

Q:   1) Which departments/employees are responsible for the different sales processes in your company? Describe in detail the exception handling for these processes.

 

A:

 

1.1. Pre-Sales Handling

1.1.1.  Sales Support (CAS)

1.1.1.1.   Promotion Processing

 

Questions:

 

Q:   1) Do you currently run mailing campaigns?

 

A:

 

 

Q:   2) Do you use address lists for direct mailing? According to which criteria the address list should be reworked (for example, sales volume, equipment number, credit limi t)?

 

A:

 

 

Q:   3) Do you send mailing campaigns with samples, advertising goods?

 

A:

 

 

Q:   4) Do you use internet mailing for complaints processing?

 

A:

 

1.1.1.2.   Sales Activity Processing

 

Questions:

 

Q:   1) Do you perform the following sales activities:

 

A:

 

Q:   2) Do you use address lists for direct mailing campaigns?

 

A:

 

 

Q:   3) Do you track customer complaints in service management?

 

A:

 

 

Q:   4) Do you record information on competitors or competitor products?

 

A:

 

 

Q:   5) Do you track information on prospective customers?

 

A:

 

1.1.2.  Customer Inquiry

1.1.2.1.   Customer Inquiry Processing

 

Questions:

 

Q:   1) Describe your inquiry process in detail.

 

A:

 

 

Q:   2) Are alternative items required for inquiry processing and how do you handle them?

 

A:

 

 

Q:   3) Do you allow inquiries for products still under development (text item)?

 

A:

 

 

Q:   4) What texts are required in an inquiry?

 

A:

 

 

1.2. Sales Order Processing (Standard)

1.2.1.  Customer Outline Agreement

1.2.1.1.   Quantity Contract Processing

 

Questions:

 

Q:   1) What kind of contract do you use?

 

A:

 

Q:   2) Do you negotiate contracts to use as a basis for sales orders?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Do you use a certain order type to indicate that the sales order references a contract?  If so, then for what reasons?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to contracts (for example, delivery times, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Are your contracts valid for a set time period or do you offer renewals?

 

A:

 

 

Q:   6) Do you allow different customers to make release orders (call-offs) from the same contract?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you check available stock (availability check)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you offer special prices or discounts for contracts (price agreements or contract prices)?

 

A:

 

 

Q:   9) Do you adjust prices after a period of time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   10) Do you want to reprice for release orders (call-offs)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do these contracts contain dates and quantities to which the customer must adhere?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Can you exceed these quantities in subsequent documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) What are the requirements for completing a contract (for example, full value, quantity contracts)?

 

A:

 

 

Q:   14) When a contract is created, should the follow-up activity be automatically created? If so, which type of activity (telephone call, letter, and so on)? Sales Letter)?

 

A:

 

 

Q:   15) Do you utilize resource-related billing for contracts? Describe in which cases do you use this functionality (for example, make-to-order production, specific services (consulting), service management)?

 

A:

 

1.2.1.2.   Value Contract Processing

 

Questions:

 

Q:   1) What kind of contract do you use?

 

A:

 

Q:   2) Do you negotiate contracts to use as a basis for sales orders?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Do you use a certain order type to indicate that the sales order references a contract?  If so, then for what reasons?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to contracts (for example, delivery times, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Are your contracts valid for a set time period or do you offer renewals?

 

A:

 

 

Q:   6) Do you allow different customers to make release orders (call-offs) from the same contract?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you check available stock (availability check)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you offer special prices or discounts for contracts (price agreements or contract prices)?

 

A:

 

 

Q:   9) Do you adjust prices after a period of time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   10) Do you want to reprice for release orders (call-offs)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do these contracts contain dates and quantities to which the customer must adhere?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Can you exceed these quantities in subsequent documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) What are the requirements for completing a contract (for example, full value, quantity contracts)?

 

A:

 

 

Q:   14) When a contract is created, should the follow-up activity be automatically created? If so, which type of activity (telephone call, letter, and so on)? Sales Letter)?

 

A:

 

 

Q:   15) Do you utilize resource-related billing for contracts? Describe in which cases do you use this functionality (for example, make-to-order production, specific services (consulting), service management)?

 

A:

 

 

Q:   16) How do you determine which materials are permitted for value contracts (standard material, product hierarchy, assortment)?

 

A:

 

1.2.1.3.   Processing Group Master Contracts

 

Questions:

 

Q:   1) Do you offer master contracts to which other contracts are linked?

 

A:

 

1.2.1.4.   Customer Scheduling Agreement Processing

 

Questions:

 

Q:   1) Do you need to schedule requested deliveries per item on various dates?

 

A:

 

 

Q:   2) How do you schedule the requested deliveries?

 

 

Explanation:  Describe which time components you use, and what these depend on. Examples: loading time, packing time, transit time, transit lead time Time components can depend on the material, shipping point, and route.

 

A:

 

Q:   3) Do you check available stock (availability check) for scheduling agreements?

 

A:

 

 

Q:   4) Is the delivery schedule in your scheduling agreement for serial or replacements parts?

 

A:

 

 

Q:   5) Do you use scheduling agreements with cumulative accounting? If so, describe in detail.

 

A:

 

 

Q:   6) Which partners are involved in the process?

 

 

Explanation:  Note: Possible partners in the standard R/3 system include the sold-to party, goods recipient, payer, billed-to party, freight forwarders, and external service providers. Decide which partners you want to use.

 

A:

 

 

Q:   7) Are you using any EDI messages?

 

A:

 

1.2.2.  Sales Order

1.2.2.1.   Customer Quotation Processing

 

Questions:

 

Q:   1) Describe your quotation process in detail.

 

A:

 

 

Q:   2) What texts are required on a quotation?

 

A:

 

 

Q:   3) Which information (for example, prices) is passed to subsequent documents?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to quotations (for example, delivery time, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Do you pass requirements to MRP for quotations?

 

A:

 

 

Q:   6) Do you want to assign order probabilities to quotations?

 

A:

 

1.2.2.2.   Sales Order Processing

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Do you pass your sales plan on to demand management?

 

A:

 

 

Q:   13) How do you schedule deliveries?

 

A:

 

Q:   14) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   16) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   17) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   18) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   19) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   20) Do you receive goods directly from your vendor to fulfill your customer orders?

 

A:

 

 

Q:   21) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   22) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   23) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   24) Do you offer a set of products (Sales BOM)? Please describe the pricing and availability processing in detail.

 

A:

 

 

Q:   25) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   26) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   27) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   28) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   29) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   30) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   31) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   32) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   33) Do you handle customer-specific inventory?

 

A:

 

 

Q:   34) How do you follow up on your customer requirements? See also production planning processes.

 

A:

 

 

Q:   35) Do you want to personalize your sales order entry screens?

 

A:

 

1.2.3.  Risk/Credit Management

1.2.3.1.   Credit Control

 

Questions:

 

Q:   1) Do you have a current policy on risk management/credit control? Describe in detail.

 

A:

 

 

Q:   2) What kinds of risk management do you use?

 

A:

 

Q:   3) How do you handle risk management in your company? Describe the procedure in detail.

 

A:

 

 

Q:   4) What department is responsible for monitoring and controlling credit?

 

A:

 

 

Q:   5) At which organizational level is the responsibility for credit limit assignment?

 

A:

 

Q:   6) If you use other organizational levels, describe them in detail.

 

A:

 

 

Q:   7) Is credit control carried out in distributed systems?

 

A:

 

 

Q:   8) How do you handle the review of blocked sales documents (for example, send mail to credit representative)?

 

A:

 

 

Q:   9) At which step in the sales process and at what level do you use risk management (e.g. sales order, delivery)?

 

A:

 

 

Q:   10) Which parameters are considered in the credit check (for example, maximum document value, time period), and how does the system react if the credit limit is exceeded (warning, block, error message)?

 

A:

 

 

Q:   11) Do you have a default max. credit limit for new customers?

 

A:

 

 

Q:   12) If you use payment cards, describe the authorization procedure in detail.

 

A:

 

 

Q:   13) Define at which level in your price determination a credit check is carried out.

 

A:

 

 

Q:   14) Do you want the system to carry out credit limit checks automatically (for example, using batch jobs)?

 

A:      [  ]Yes

[  ]No

 

1.2.4.  Backorder Processing

1.2.4.1.   Backorder Processing

 

Questions:

 

Q:   1) Do you process backorders (orders which can’t be shipped when they’re requested)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) How do you resolve missing parts situations?

 

A:

 

Q:   3) Do backorders receive priority over normal deliveries (sales)?

 

A:      [  ]Yes

[  ]No

 

1.2.5.  Shipping

1.2.5.1.   Delivery Processing

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.2.5.2.   Proof of Delivery

 

Questions:

 

Q:   1) Are there business transactions for which the invoice is only generated when the customer has confirmed the arrival of the delivery?

 

A:

 

 

Q:   2) Do you often have deliveries for which the delivery quantity varies or is not known exactly at the time of delivery?

 

A:

 

1.2.5.3.   Picking

 

Questions:

 

Q:   1) Will you use the SAP Warehouse Management component?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you use Lean WM for picking?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Is the picking process handled via an external system?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which activities do you carry out during the picking process?

 

 

Explanation:  Description of process steps

 

A:

 

Q:   5) Do you have material that:

 

A:

 

Q:   6) Do you confirm your picking process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you group deliveries together to expedite the picking process (picking wave)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control unit, etc.)?

 

A:

 

 

Q:   9) How do you determine the location at which an item must be picked?

 

 

Explanation:  Note: In R/3, the picking/storage location is determined in the delivery by the plant, shipping point, and storage condition. What other criteria determine your picking location?

 

A:

 

1.2.5.4.   Packing Processing

 

Questions:

 

Q:   1) Describe your packing process in detail.

 

A:

 

 

Q:   2) Would you require a packing proposal in sales documents?

 

A:

 

 

Q:   3) Do you want to use multi-level packing? That is, do you combine materials in other units?

 

 

Explanation:  Control of functionality using relevant assignment of article group shipping material in article master.

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Are you currently using any external software for packing?

 

A:

 

 

Q:   5) Do you combine packed materials into other units (shipping units), for example, several packages into one container?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) What packing materials do you use?

 

A:

 

 

Q:   7) Do you need to check the maximum capacity limit of packing materials?

 

 

Explanation:  Maintaining capacity limit for articles.

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you need direct verification for information on the physical packaging transaction on the packing station for the R/3 System?

 

A:

 

 

Q:   9) Do you want to send the pallet identification information to your customer?

 

A:

 

1.2.5.5.   Goods Issue Processing

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.2.5.6.   Goods Issue Cancellation

 

Questions:

 

Q:   1) Under which circumstances would you cancel goods issue?

 

A:

 

1.2.5.7.   Creation of a Quality Certificate

 

Questions:

 

Q:   1) Which types of certificate will you create for your customers?

 

 

Explanation:  For example, certificate of analysis, inspection certificate

 

A:

 

 

Q:   2) Describe the typical layout that you use for quality certificates.

 

A:

 

 

Q:   3) Name the essential data for the certificate.

 

A:

 

 

Q:   4) Do you create user-specific quality certificates (layout)? If yes, are there differences in the layout and data contents? Give example copies.

 

A:

 

 

Q:   5) Which texts and information should the certificates contain?

 

 

Explanation:  For example, references to country norms or other comments

 

A:

 

1.2.6.  Warehouse Management

1.2.6.1.   Stock Removal Processing

 

Questions:

 

Q:   1) Do you maintain removal strategies (for example, storage types, storage sections, storage bins)?

 

A:

 

 

Q:   2) Will you carry out multiple removals of stock from storage at one time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Which of these stock removal strategies are used for internal procurement?

 

A:

 

Q:   4) Do you currently create deliveries for internal procurement of materials from plant to plant?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Which picking strategies do you use?

 

A:

 

 

Q:   6) Upon what does the your choice of strategy depend (only in the case of several different strategies)?

 

A:

 

 

Q:   7) On which parameters does the storage bin search process depend when items are removed from storage (e.g. article, type of movement, etc.)?

 

A:

 

 

Q:   8) Do you carry out complete pallet removals and subsequent return transfers? If so, to which location is the merchandise returned?

 

 

Explanation:  Withdrawal of whole pallet = requirement to remove all stock

 

A:

 

 

Q:   9) Which documents are generated, at which times, and with which information, when stock is taken out of storage?

 

A:

 

 

Q:   10) Do you confirm the stock removal?

 

A:

 

 

Q:   11) Will you maintain picking strategies?

 

A:

 

1.2.6.2.   Confirmation of Removal f. Storage

 

Questions:

 

Q:   1) How are the picking results confirmed?

 

A:

 

 

Q:   2) Do you want to confirm the quantities involved in when stock is placed into or taken out of storage manually or automatically?

 

A:

 

1.2.6.3.   Difference Processing

 

Questions:

 

Q:   1) Do you inform the vendor of differences in your favor arising at the time of goods receipt?

 

A:

 

 

Q:   2) Is the vendor supplied with a special document confirming the merchandise received (or signature on corrected delivery note)?

 

A:

 

 

Q:   3) How do you handle stock differences that are noticed either at the time of transfer order confirmation or continuous inventory based on bin-to-bin transfer?

 

A:

 

1.2.7.  Shipment

1.2.7.1.   Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.2.7.2.   Shipment Cost Calculation and Settlement

 

Questions:

 

Q:   1) Is freight charged to the customer or does the company absorb the cost?

 

A:

 

 

Q:   2) How do you calculate your freight costs (freight pricing procedure)?

 

A:

 

 

Q:   3) Are you using multi-dimensional scales for freight calculation?

 

A:

 

 

Q:   4) How do you post your freight costs to accounting?

 

A:

 

 

Q:   5) Do you verify invoices for your forwarding agents? If so, which rules do you use?

 

A:

 

1.2.8.  Billing

1.2.8.1.   Processing Billing Documents

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.2.8.2.   Pro forma Invoice Processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.2.8.3.   Invoice List Processing

 

Questions:

 

Q:   1) Would your customers require a list of all billing documents that were created for a specified period (e.g. all documents from 1-15 of the month)?

 

A:

 

 

Q:   2) Are there any special discounts that would be applied to this invoice list?

 

A:

 

1.2.8.4.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.2.9.  Output

1.2.9.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.2.10.                Information System

1.2.10.1. Evaluations: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.3. Sales Order Processing: Make/Assembly To Order

1.3.1.  Customer Outline Agreement

1.3.1.1.   Quantity Contract Processing

 

Questions:

 

Q:   1) What kind of contract do you use?

 

A:

 

Q:   2) Do you negotiate contracts to use as a basis for sales orders?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Do you use a certain order type to indicate that the sales order references a contract?  If so, then for what reasons?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to contracts (for example, delivery times, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Are your contracts valid for a set time period or do you offer renewals?

 

A:

 

 

Q:   6) Do you allow different customers to make release orders (call-offs) from the same contract?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you check available stock (availability check)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you offer special prices or discounts for contracts (price agreements or contract prices)?

 

A:

 

 

Q:   9) Do you adjust prices after a period of time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   10) Do you want to reprice for release orders (call-offs)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do these contracts contain dates and quantities to which the customer must adhere?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Can you exceed these quantities in subsequent documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) What are the requirements for completing a contract (for example, full value, quantity contracts)?

 

A:

 

 

Q:   14) When a contract is created, should the follow-up activity be automatically created? If so, which type of activity (telephone call, letter, and so on)? Sales Letter)?

 

A:

 

 

Q:   15) Do you utilize resource-related billing for contracts? Describe in which cases do you use this functionality (for example, make-to-order production, specific services (consulting), service management)?

 

A:

 

1.3.1.2.   Value Contract Processing

 

Questions:

 

Q:   1) What kind of contract do you use?

 

A:

 

Q:   2) Do you negotiate contracts to use as a basis for sales orders?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Do you use a certain order type to indicate that the sales order references a contract?  If so, then for what reasons?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to contracts (for example, delivery times, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Are your contracts valid for a set time period or do you offer renewals?

 

A:

 

 

Q:   6) Do you allow different customers to make release orders (call-offs) from the same contract?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you check available stock (availability check)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you offer special prices or discounts for contracts (price agreements or contract prices)?

 

A:

 

 

Q:   9) Do you adjust prices after a period of time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   10) Do you want to reprice for release orders (call-offs)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do these contracts contain dates and quantities to which the customer must adhere?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Can you exceed these quantities in subsequent documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) What are the requirements for completing a contract (for example, full value, quantity contracts)?

 

A:

 

 

Q:   14) When a contract is created, should the follow-up activity be automatically created? If so, which type of activity (telephone call, letter, and so on)? Sales Letter)?

 

A:

 

 

Q:   15) Do you utilize resource-related billing for contracts? Describe in which cases do you use this functionality (for example, make-to-order production, specific services (consulting), service management)?

 

A:

 

 

Q:   16) How do you determine which materials are permitted for value contracts (standard material, product hierarchy, assortment)?

 

A:

 

1.3.1.3.   Processing Group Master Contracts

 

Questions:

 

Q:   1) Do you offer master contracts to which other contracts are linked?

 

A:

 

1.3.1.4.   Customer Scheduling Agreement Processing

 

Questions:

 

Q:   1) Do you need to schedule requested deliveries per item on various dates?

 

A:

 

 

Q:   2) How do you schedule the requested deliveries?

 

 

Explanation:  Describe which time components you use, and what these depend on. Examples: loading time, packing time, transit time, transit lead time Time components can depend on the material, shipping point, and route.

 

A:

 

Q:   3) Do you check available stock (availability check) for scheduling agreements?

 

A:

 

 

Q:   4) Is the delivery schedule in your scheduling agreement for serial or replacements parts?

 

A:

 

 

Q:   5) Do you use scheduling agreements with cumulative accounting? If so, describe in detail.

 

A:

 

 

Q:   6) Which partners are involved in the process?

 

 

Explanation:  Note: Possible partners in the standard R/3 system include the sold-to party, goods recipient, payer, billed-to party, freight forwarders, and external service providers. Decide which partners you want to use.

 

A:

 

 

Q:   7) Are you using any EDI messages?

 

A:

 

1.3.2.  Sales order

1.3.2.1.   Customer Quotation Processing

 

Questions:

 

Q:   1) Describe your quotation process in detail.

 

A:

 

 

Q:   2) What texts are required on a quotation?

 

A:

 

 

Q:   3) Which information (for example, prices) is passed to subsequent documents?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to quotations (for example, delivery time, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Do you pass requirements to MRP for quotations?

 

A:

 

 

Q:   6) Do you want to assign order probabilities to quotations?

 

A:

 

1.3.2.2.   Sales Order Processing

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Do you pass your sales plan on to demand management?

 

A:

 

 

Q:   13) How do you schedule deliveries?

 

A:

 

Q:   14) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   16) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   17) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   18) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   19) Do you use a make-to-order production process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   20) Do you use an assemble-to-order production process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   21) Do you use complex products that are manufactured in a large number of variants (for example, cars) that should be defined as one  variant product (variant configuration)? If yes, please describe in detail (e.g. classification, pricing).

 

 

Explanation:  Do you use complex products that are manufactured in a large number of variants (for example, cars) that should be defined as one  variant product (variant configuration)? If yes, please describe in detail (e.g. classification, pricing, configuration profile, inventory check of existing configurable material).

 

A:

 

 

Q:   22) Do your sales orders directly generate planned/production orders?

 

A:

 

 

Q:   23) Do you check availability for the components of the production orders?

 

A:

 

 

Q:   24) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   25) Do you receive goods directly from your vendor to fulfill your customer orders?

 

A:

 

 

Q:   26) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   27) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   28) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   29) Do you offer a set of products (Sales BOM)? Please describe the pricing and availability processing in detail.

 

A:

 

 

Q:   30) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   31) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   32) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   33) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   34) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   35) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   36) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   37) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   38) Do you handle customer-specific inventory?

 

A:

 

 

Q:   39) How do you follow up on your customer requirements? See also production planning processes.

 

A:

 

 

Q:   40) Do you allow for partial reduction of the down payment?

 

A:

 

1.3.2.3.   Order BOM Processing

 

Questions:

 

Q:   1) Do you use the order browser to edit order BOMs at multi-levels?

 

A:

 

1.3.3.  Risk/Credit Management

1.3.3.1.   Credit Control

 

Questions:

 

Q:   1) Do you have a current policy on risk management/credit control? Describe in detail.

 

A:

 

 

Q:   2) What kinds of risk management do you use?

 

A:

 

Q:   3) How do you handle risk management in your company? Describe the procedure in detail.

 

A:

 

 

Q:   4) What department is responsible for monitoring and controlling credit?

 

A:

 

 

Q:   5) At which organizational level is the responsibility for credit limit assignment?

 

A:

 

Q:   6) If you use other organizational levels, describe them in detail.

 

A:

 

 

Q:   7) Is credit control carried out in distributed systems?

 

A:

 

 

Q:   8) How do you handle the review of blocked sales documents (for example, send mail to credit representative)?

 

A:

 

 

Q:   9) At which step in the sales process and at what level do you use risk management (e.g. sales order, delivery)?

 

A:

 

 

Q:   10) Which parameters are considered in the credit check (for example, maximum document value, time period), and how does the system react if the credit limit is exceeded (warning, block, error message)?

 

A:

 

 

Q:   11) Do you have a default max. credit limit for new customers?

 

A:

 

 

Q:   12) If you use payment cards, describe the authorization procedure in detail.

 

A:

 

 

Q:   13) Define at which level in your price determination a credit check is carried out.

 

A:

 

 

Q:   14) Do you want the system to carry out credit limit checks automatically (for example, using batch jobs)?

 

A:      [  ]Yes

[  ]No

 

1.3.4.  Costing

1.3.4.1.   Costing for Sales Document

 

Questions:

 

Q:   1) Are you planning to execute a complex make-to-order production, and do you want to calculate with the construction?

 

 

Explanation:  If so, you can calculate parts of the production structure using the order BOM cost estimate with the design, without having to know the entire production structure.

 

A:

 

1.3.5.  Backorder Processing

1.3.5.1.   Backorder Processing

 

Questions:

 

Q:   1) Do you process backorders (orders which can’t be shipped when they’re requested)?

 

A:     [  ]Yes

[  ]No

 

 

Q:   2) How do you resolve missing parts situations?

 

A:

 

Q:   3) Do backorders receive priority over normal deliveries (sales)?

 

A:      [  ]Yes

[  ]No

 

1.3.6.  Shipping

1.3.6.1.   Delivery Processing

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.3.6.2.   Proof of Delivery

 

Questions:

 

Q:   1) Are there business transactions for which the invoice is only generated when the customer has confirmed the arrival of the delivery?

 

A:

 

 

Q:   2) Do you often have deliveries for which the delivery quantity varies or is not known exactly at the time of delivery?

 

A:

 

1.3.6.3.   Picking

 

Questions:

 

Q:   1) Will you use the SAP Warehouse Management component?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you use Lean WM for picking?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Is the picking process handled via an external system?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which activities do you carry out during the picking process?

 

 

Explanation:  Description of process steps

 

A:

 

Q:   5) Do you have material that:

 

A:

 

Q:   6) Do you confirm your picking process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you group deliveries together to expedite the picking process (picking wave)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control unit, etc.)?

 

A:

 

 

Q:   9) How do you determine the location at which an item must be picked?

 

 

Explanation:  Note: In R/3, the picking/storage location is determined in the delivery by the plant, shipping point, and storage condition. What other criteria determine your picking location?

 

A:

 

1.3.6.4.   Packing Processing

 

Questions:

 

Q:   1) Describe your packing process in detail.

 

A:

 

 

Q:   2) Would you require a packing proposal in sales documents?

 

A:

 

 

Q:   3) Do you want to use multi-level packing? That is, do you combine materials in other units?

 

 

Explanation:  Control of functionality using relevant assignment of article group shipping material in article master.

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Are you currently using any external software for packing?

 

A:

 

 

Q:   5) Do you combine packed materials into other units (shipping units), for example, several packages into one container?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) What packing materials do you use?

 

A:

 

 

Q:   7) Do you need to check the maximum capacity limit of packing materials?

 

 

Explanation:  Maintaining capacity limit for articles.

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you need direct verification for information on the physical packaging transaction on the packing station for the R/3 System?

 

A:

 

 

Q:   9) Do you want to send the pallet identification information to your customer?

 

A:

 

1.3.6.5.   Goods Issue Processing

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.3.6.6.   Goods Issue Cancellation

 

Questions:

 

Q:   1) Under which circumstances would you cancel goods issue?

 

A:

 

1.3.6.7.   Creation of a Quality Certificate

 

Questions:

 

Q:   1) Which types of certificate will you create for your customers?

 

 

Explanation:  For example, certificate of analysis, inspection certificate

 

A:

 

 

Q:   2) Describe the typical layout that you use for quality certificates.

 

A:

 

 

Q:   3) Name the essential data for the certificate.

 

A:

 

 

Q:   4) Do you create user-specific quality certificates (layout)? If yes, are there differences in the layout and data contents? Give example copies.

 

A:

 

 

Q:   5) Which texts and information should the certificates contain?

 

 

Explanation:  For example, references to country norms or other comments

 

A:

 

1.3.7.  Warehouse management

1.3.7.1.   Stock removal processing

 

Questions:

 

Q:   1) Do you maintain removal strategies (for example, storage types, storage sections, storage bins)?

 

A:

 

 

Q:   2) Will you carry out multiple removals of stock from storage at one time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Which of these stock removal strategies are used for internal procurement?

 

A:

 

Q:   4) Do you currently create deliveries for internal procurement of materials from plant to plant?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Which picking strategies do you use?

 

A:

 

 

Q:   6) Upon what does the your choice of strategy depend (only in the case of several different strategies)?

 

A:

 

 

Q:   7) On which parameters does the storage bin search process depend when items are removed from storage (e.g. article, type of movement, etc.)?

 

A:

 

 

Q:   8) Do you carry out complete pallet removals and subsequent return transfers? If so, to which location is the merchandise returned?

 

 

Explanation:  Withdrawal of whole pallet = requirement to remove all stock

 

A:

 

 

Q:   9) Which documents are generated, at which times, and with which information, when stock is taken out of storage?

 

A:

 

 

Q:   10) Do you confirm the stock removal?

 

A:

 

 

Q:   11) Will you maintain picking strategies?

 

A:

 

1.3.7.2.   Difference processing

 

Questions:

 

Q:   1) Do you inform the vendor of differences in your favor arising at the time of goods receipt?

 

A:

 

 

Q:   2) Is the vendor supplied with a special document confirming the merchandise received (or signature on corrected delivery note)?

 

A:

 

 

Q:   3) How do you handle stock differences that are noticed either at the time of transfer order confirmation or continuous inventory based on bin-to-bin transfer?

 

A:

 

1.3.7.3.   Confirmation

 

Questions:

 

Q:   1) Are to-bin transfer orders confirmed separately or automatically by the system?

 

A:

 

 

Q:   2) How much time elapses between delivery of the goods and their inspection, and between inspection and the arrival of the goods at their final destination?         the destination bin.

 

A:

 

 

Q:   3) How are the picking results confirmed?

 

A:

 

 

Q:   4) Which data is confirmed (e.g. actual time, transport equipment used)?

 

A:

 

 

Q:   5) Do you want to confirm the quantities involved in when stock is placed into or taken out of storage manually or automatically?

 

A:

 

1.3.8.  Transport

1.3.8.1.   Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.3.8.2.   Shipment cost calculation and settlement

 

Questions:

 

Q:   1) Is freight charged to the customer or does the company absorb the cost?

 

A:

 

 

Q:   2) How do you calculate your freight costs (freight pricing procedure)?

 

A:

 

 

Q:   3) Are you using multi-dimensional scales for freight calculation?

 

A:

 

 

Q:   4) How do you post your freight costs to accounting?

 

A:

 

 

Q:   5) Do you verify invoices for your forwarding agents? If so, which rules do you use?

 

A:

 

1.3.9.  Billing

1.3.9.1.   Processing Billing Documents

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.3.9.2.   Pro forma invoice processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.3.9.3.   Invoice List Processing

 

Questions:

 

Q:   1) Would your customers require a list of all billing documents that were created for a specified period (e.g. all documents from 1-15 of the month)?

 

A:

 

 

Q:   2) Are there any special discounts that would be applied to this invoice list?

 

A:

 

1.3.9.4.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.3.10.                Output

1.3.10.1. Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.3.11.                Information System

1.3.11.1. Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.4. Cash Sales/Rush Order Handling

1.4.1.  Sales Order

1.4.1.1.   Rush Order Processing

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Do you pass your sales plan on to demand management?

 

A:

 

 

Q:   13) How do you schedule deliveries?

 

A:

 

Q:   14) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   16) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   17) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   18) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   19) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   20) Do you receive goods directly from your vendor to fulfill your customer orders?

 

A:

 

 

Q:   21) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   22) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   23) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   24) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   25) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   26) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   27) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   28) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   29) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   30) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   31) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   32) Do you handle customer-specific inventory?

 

A:

 

 

Q:   33) How do you follow up on your customer requirements? See also production planning processes.

 

A:

 

 

Q:   34) Are there occasions when the delivery should be created at the same time as the order (rush orders)?

 

A:

 

 

Q:   35) Do you price differently for rush orders?

 

A:

 

 

Q:   36) Should an availability check take place for rush orders?

 

A:      [  ]Yes

[  ]No

 

1.4.1.2.   Cash Sales

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) List the reasons for creating a sales order.

 

A:

 

 

Q:   7) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   8) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   9) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   10) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) How do you schedule deliveries?

 

A:

 

Q:   12) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   13) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   14) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   15) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   16) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   17) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   18) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   19) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   20) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   21) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   22) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   23) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   24) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   25) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   26) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   27) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   28) Do you handle customer-specific inventory?

 

A:

 

 

Q:   29) How do you follow up on your customer requirements? See also production planning processes.

 

A:

 

 

Q:   30) Do customers, who order and pick up goods immediately, require a printed invoice straight away (cash order)?

 

A:

 

 

Q:   31) Do you price differently for cash sales?

 

A:

 

 

Q:   32) How do you handle exception processing for cash sales (for example, if required quantity is not found in warehouse)?

 

A:

 

1.4.2.  Risk/Credit Management

1.4.2.1.   Credit Control

 

Questions:

 

Q:   1) Do you have a current policy on risk management/credit control? Describe in detail.

 

A:

 

 

Q:   2) What kinds of risk management do you use?

 

A:

 

Q:   3) How do you handle risk management in your company? Describe the procedure in detail.

 

A:

 

 

Q:   4) What department is responsible for monitoring and controlling credit?

 

A:

 

 

Q:   5) At which organizational level is the responsibility for credit limit assignment?

 

A:

 

Q:   6) If you use other organizational levels, describe them in detail.

 

A:

 

 

Q:   7) Is credit control carried out in distributed systems?

 

A:

 

 

Q:   8) How do you handle the review of blocked sales documents (for example, send mail to credit representative)?

 

A:

 

 

Q:   9) At which step in the sales process and at what level do you use risk management (e.g. sales order, delivery)?

 

A:

 

 

Q:   10) Which parameters are considered in the credit check (for example, maximum document value, time period), and how does the system react if the credit limit is exceeded (warning, block, error message)?

 

A:

 

 

Q:   11) Do you have a default max. credit limit for new customers?

 

A:

 

 

Q:   12) If you use payment cards, describe the authorization procedure in detail.

 

A:

 

 

Q:   13) Define at which level in your price determination a credit check is carried out.

 

A:

 

 

Q:   14) Do you want the system to carry out credit limit checks automatically (for example, using batch jobs)?

 

A:      [  ]Yes

[  ]No

 

1.4.3.  Shipping

1.4.3.1.   Delivery Processing

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.4.3.2.   Picking

 

Questions:

 

Q:   1) Will you use the SAP Warehouse Management component?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you use Lean WM for picking?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Is the picking process handled via an external system?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which activities do you carry out during the picking process?

 

 

Explanation:  Description of process steps

 

A:

 

Q:   5) Do you have material that:

 

A:

 

Q:   6) Do you confirm your picking process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you group deliveries together to expedite the picking process (picking wave)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control unit, etc.)?

 

A:

 

 

Q:   9) How do you determine the location at which an item must be picked?

 

 

Explanation:  Note: In R/3, the picking/storage location is determined in the delivery by the plant, shipping point, and storage condition. What other criteria determine your picking location?

 

A:

 

1.4.3.3.   Packing Processing

 

Questions:

 

Q:   1) Describe your packing process in detail.

 

A:

 

 

Q:   2) Would you require a packing proposal in sales documents?

 

A:

 

 

Q:   3) Do you want to use multi-level packing? That is, do you combine materials in other units?

 

 

Explanation:  Control of functionality using relevant assignment of article group shipping material in article master.

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Are you currently using any external software for packing?

 

A:

 

 

Q:   5) Do you combine packed materials into other units (shipping units), for example, several packages into one container?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) What packing materials do you use?

 

A:

 

 

Q:   7) Do you need to check the maximum capacity limit of packing materials?

 

 

Explanation:  Maintaining capacity limit for articles.

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you need direct verification for information on the physical packaging transaction on the packing station for the R/3 System?

 

A:

 

 

Q:   9) Do you want to send the pallet identification information to your customer?

 

A:

 

1.4.3.4.   Goods Issue Processing

 

Questions:

 

Q:   1) How do you document materials that are ordered for specific work orders?

 

A:

 

 

Q:   2) How do you wish to document which materials were received specifically for a work order?

 

A:

 

 

Q:   3) How do you record materials ordered for specific work orders?

 

A:

 

 

Q:   4) How will the consumption of these parts be entered and who will post the return in the system?

 

A:

 

 

Q:   5) How do you record which materials were received specifically for a work order?

 

A:

 

 

Q:   6) How do you record materials supplied by subcontractors?

 

A:

 

 

Q:   7) How much time elapses between the actual goods issue and its posting in the system?

 

 

Explanation:  Info on process steps.

 

A:

 

 

Q:   8) Is the posting made online or in batch mode?

 

 

Explanation:  Steps in system

 

A:

 

 

Q:   9) Are deliveries posted individually or for each group of goods issues?

 

 

Explanation:  Steps in system

 

A:

 

 

Q:   10) Which documents are generated in conjunction with this posting and what information do they contain?

 

 

Explanation:  1-step goods issue in which the GR at the receiving site is posted simultaneously to the GI at the DC. simultaneously to the GI at the DC.

 

A:

 

 

Q:   11) Do you want to send the pallet identification information to your customer?

 

A:

 

1.4.3.5.   Goods Issue Cancellation

 

Questions:

 

Q:   1) Under which circumstances would you cancel goods issue?

 

A:

 

1.4.4.  Billing

1.4.4.1.   Processing Billing Documents

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.4.4.2.   Pro Forma Invoice Processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.4.4.3.   Invoice List Processing

 

Questions:

 

Q:   1) Would your customers require a list of all billing documents that were created for a specified period (e.g. all documents from 1-15 of the month)?

 

A:

 

 

Q:   2) Are there any special discounts that would be applied to this invoice list?

 

A:

 

1.4.4.4.   Billing document cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.4.5.  Output

1.4.5.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.4.6.  Information System

1.4.6.1.   Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.5. Third-Party Order Processing

1.5.1.  Sales Order

1.5.1.1.   Customer Quotation Processing

 

Questions:

 

Q:   1) Describe your quotation process in detail.

 

A:

 

 

Q:   2) What texts are required on a quotation?

 

A:

 

 

Q:   3) Which information (for example, prices) is passed to subsequent documents?

 

A:

 

 

Q:   4) Are there any time agreements that are relevant to quotations (for example, delivery time, commitment dates, validity periods)?

 

A:

 

 

Q:   5) Do you pass requirements to MRP for quotations?

 

A:

 

 

Q:   6) Do you want to assign order probabilities to quotations?

 

A:

 

1.5.1.2.   Third-party Sales Order Processing

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   13) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   14) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   15) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   16) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   17) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   18) Does your vendor directly deliver to your customers?

 

A:

 

 

Q:   19) Is this choice of selling goods material or order dependent?

 

A:

 

 

Q:   20) Do you receive goods directly from your vendor to fulfill your customer orders?

 

A:

 

 

Q:   21) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   22) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   23) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   24) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   25) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   26) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   27) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   28) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   29) Do you want to personalize your sales order entry screens?

 

A:

 

1.5.2.  Risk/Credit Management

1.5.2.1.   Credit Control

 

Questions:

 

Q:   1) Do you have a current policy on risk management/credit control? Describe in detail.

 

A:

 

 

Q:   2) What kinds of risk management do you use?

 

A:

 

Q:   3) How do you handle risk management in your company? Describe the procedure in detail.

 

A:

 

 

Q:   4) What department is responsible for monitoring and controlling credit?

 

A:

 

 

Q:   5) At which organizational level is the responsibility for credit limit assignment?

 

A:

 

Q:   6) If you use other organizational levels, describe them in detail.

 

A:

 

 

Q:   7) Is credit control carried out in distributed systems?

 

A:

 

 

Q:   8) How do you handle the review of blocked sales documents (for example, send mail to credit representative)?

 

A:

 

 

Q:   9) At which step in the sales process and at what level do you use risk management (e.g. sales order, delivery)?

 

A:

 

 

Q:   10) Which parameters are considered in the credit check (for example, maximum document value, time period), and how does the system react if the credit limit is exceeded (warning, block, error message)?

 

A:

 

 

Q:   11) Do you have a default max. credit limit for new customers?

 

A:

 

 

Q:   12) If you use payment cards, describe the authorization procedure in detail.

 

A:

 

 

Q:   13) Define at which level in your price determination a credit check is carried out.

 

A:

 

 

Q:   14) Do you want the system to carry out credit limit checks automatically (for example, using batch jobs)?

 

A:      [  ]Yes

[  ]No

 

1.5.3.  Purchase Requisition

1.5.3.1.   Purchase Requisition Assignment

 

Questions:

 

Q:   1) On the basis of which criteria are purchase requisitions assigned to a source of supply?

 

A:

 

 

Q:   2) On the basis of which criteria are purchase requisitions grouped together?

 

A:

 

 

Q:   3) What support (e.g. price simulation) does the buyer need in order to assign the purchase requisition?

 

A:

 

 

Q:   4) Are purchase requisitions converted into requests for quotations?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Which sources of supply will you use for purchase requisitions? Are these sources of supply internal and/or external to your company?

 

A:

 

1.5.3.2.   Release Purchase Requisition

 

Questions:

 

Q:   1) Should requisitions be subject to approval by someone (or possibly several people) before the requisition can be processed into an RFQ and/or purchase order?                                                                                                 a

 

 

Explanation:  Example: all requisitions for over $1000 must be approved by the purchasing department manager, all requisitions for over $10000 must be approved by the department manager and the chief financial officer. If yes, describe the approval process, and under what circumstances the approval process applies – for stock material – for consumable material – for external services

 

A:

 

 

Q:   2) Are the purchase requisitions subject to a release strategy? If so, which criteria apply?

 

A:

 

 

Q:   3) How is the person responsible for releasing the purchase requisition to be notified?

 

A:

1.5.3.3.   Release Purchase Requisition

 

Questions:

 

Q:   1) Should requisitions be subject to approval by someone (or possibly several people) before the requisition can be processed into an RFQ and/or purchase order?                                                                                                 a

 

 

Explanation:  Example: all requisitions for over $1000 must be approved by the purchasing department manager, all requisitions for over $10000 must be approved by the department manager and the chief financial officer. If yes, describe the approval process, and under what circumstances the approval process applies – for stock material – for consumable material – for external services

 

A:

 

 

Q:   2) Are the purchase requisitions subject to a release strategy? If so, which criteria apply?

 

A:

 

 

Q:   3) How is the person responsible for releasing the purchase requisition to be notified?

 

A:

1.5.3.4.   Release Purchase Requisition

 

Questions:

 

Q:   1) Should requisitions be subject to approval by someone (or possibly several people) before the requisition can be processed into an RFQ and/or purchase order?                                                                                                 a

 

 

Explanation:  Example: all requisitions for over $1000 must be approved by the purchasing department manager, all requisitions for over $10000 must be approved by the department manager and the chief financial officer. If yes, describe the approval process, and under what circumstances the approval process applies – for stock material – for consumable material – for external services

 

A:

 

 

Q:   2) Are the purchase requisitions subject to a release strategy? If so, which criteria apply?

 

A:

 

 

Q:   3) How is the person responsible for releasing the purchase requisition to be notified?

 

A:

1.5.4.  Purchasing

1.5.4.1.   Schedule Line (Schedule Agreement)

 

Questions:

 

Q:   1) Are scheduling agreement delivery schedules/SA releases created in R/3 manually, with reference to requisitions and/or automatically? (Further details in sourcing administration scenario.)

 

A:

 

 

Q:   2) How do you wish to synchronize (monitor) the delivery schedules/SA releases with respect to the quantities delivered?

 

A:

 

 

Q:   3) Do you want to offer your vendors the option of viewing the scheduling agreement releases via the Internet?

 

 

Explanation:  The prerequisites for using Internet release are that the Supplier Workplace is installed in your system and that the vendors concerned can access it via the Internet. In the release creation profile you can specify which release type is to be handled as an Internet release.

 

A:

 

1.5.4.2.   Release Order

 

Questions:

 

Q:   1) Will contract release orders be created in R/3 manually, with reference to purchase requisitions, and/or automatically? (For more details, refer to the Source Administration Scenario.) – for stock material – for consumable material – for external services

 

A:

 

1.5.4.3.   Purchase Order Processing

 

Questions:

 

Q:   1) How will purchase orders be created in your system?

 

A:

 

Q:   2) Do you want the system to check whether the purchase price is within a predefined tolerance in your system, compared with the material valuation price?

 

A:

 

 

Q:   3) How do you transmit purchase orders to your vendors?

 

A:

 

Q:   4) Do you order material in a unit of measure that differs from the one used for stockkeeping purposes?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Do you pay for material in a different unit of measure than the one that is shown in the PO/and or used for stock putaway?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) Is it necessary to track certificates of origin and/or customs reference numbers for materials produced in foreign countries?

 

A:

 

 

Q:   7) Will you be purchasing material imported from foreign vendors ?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you wish to analyze/evaluate purchase transactions according to the reasons for ordering?

 

A:      [  ]Yes

[  ]No

 

 

Q:   9) Do you plan and enter freight costs in the PO? If yes, describe the basis of the costs. Also indicate if any types of costs can be determined automatically (for example, freight costs per piece, per unit of weight, as a percentage of the value).

 

A:

 

 

Q:   10) Do you want to prevent users from changing the account assignment of items in purchasing documents for which they have no authorizations? If so, for which purchasing documents?

 

A:

 

Q:   11) Do you have to declare your ordering activities to the authorities? If so, describe.

 

A:

 

 

Q:   12) Do you allow overdeliveries? If so, specify the percentage variance for the individual materials/material types.

 

A:

 

 

Q:   13) On the occasion that a vendor sent you less than the quantity ordered, would you ever want this shortfall to be considered an under delivery, with no further deliveries expected? Please list the values for each material/material group.

 

 

Explanation:  In case of exceeding this value, it will be a partial delivery. In case the value stayed below, it will be an under delivery

 

A:

 

 

Q:   14) Can the materials you purchase be subject to different tax types? (For example, based upon the material purchased, based upon the plant for which the material is purchased, etc)?                                                                            o

 

A:

 

 

Q:   15) Do your POs issued to vendors contain specific transport or packing instructions? Is vendors’ compliance with the transport and packing instructions to be recorded when the goods are received ?

 

 

Explanation:  e.g., full compliance, ignored instructions, …

 

A:

 

1.5.4.4.   Shipping Notification/Confirmation Processing

 

Questions:

 

Q:   1) Will you process shipping notifications with the R/3 System?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Once you have issued a purchasing document to a vendor, do you want to track “confirmations” your vendor may return to you regarding the order?

 

 

Explanation:  Examples: 1) Order acknowledgements which confirm the order dates and quantities. 2) Shipping notifications, informing you that the vendor has shipped the goods (you can have goods receipts with reference to shipping notifications). 3) Any other – please describe.

 

A:

 

 

Q:   3) What do you do if the order acknowledgment contains quantity and/or delivery date variances vis à vis the purchase order or a previous acknowledgment?

 

A:

 

 

Q:   4) Which type of vendor confirmation do you need and at which time intervals? Which events should trigger a confirmation?

 

A:

 

1.5.4.5.   Transmission of Scheduling Agreements

 

Questions:

 

Q:   1) How do you wish to transmit scheduling agreements?

 

A:

 

Q:   2) Are there differences per vendor and/or site? If so, which?

 

 

Explanation:  Customizing and master data message determination Customizing and master data message determination

 

A:

 

1.5.4.6.   Release of Purchase Orders

 

Questions:

 

Q:   1) Are purchase documents to be approved by someone before being issued to vendors? Describe the approval procedure….

 

 

Explanation:  Example: all purchase orders for over $100,000 must be approved by the purchasing department manager, all purchase orders over $1 million must be approved by the President. Describe the approval process, and under what circumstances the approval process applies. – for stock material – for consumable material – for external services

 

A:

 

 

Q:   2) How is the person responsible for approval to be notified? – Approver checks R/3 regularly, by phone, by e-mail, by workflow, other.

 

 

Explanation:  Background: Workflow for release procedure Background: Workflow for release procedure

 

A:

 

 

Q:   3) Will you use an electronic signature to release purchasing documents?

 

A:      [  ]Yes

[  ]No

 

1.5.4.7.   Transmission of Purchase Orders

 

Questions:

 

Q:   1) How do your vendors transmit shipping notifications?

 

A:

 

Q:   2) What information does the shipping notification contain?

 

A:

 

 

Q:   3) How are your RFQs and rejection letters to your vendors to be transmitted?

 

A:

 

Q:   4) How long after ordering and before the time of delivery should a shipping notification have been received?

 

A:

 

 

Q:   5) Are there differences per vendor and/or site? If so, which?

 

 

Explanation:  Customizing and master data message determination Customizing and master data message determination

 

A:

 

 

Q:   6) How will you transmit your purchasing documents to your vendors?

 

 

Explanation:  If you are using EDI, note also the EDI process in the reference structure.

 

A:

 

Q:   7) Do you wish to adopt vendors’ own nomenclature for characteristics (color codes, etc.) on your order form?

 

A:

 

 

Q:   8) How are purchase orders to be transmitted?

 

A:

1.5.4.8.   Transmission of Shipping Notifications

 

Questions:

 

Q:   1) Which department or person is to be informed of the shipping notifications?

 

A:

 

1.5.4.9.   Delivery and Acknowledgment Expediter

 

Questions:

 

Q:   1) How many days after the due delivery date will you send messages to your vendors urging delivery of the overdue goods?

 

A:

 

 

Q:   2) Should this deadline monitoring vary for different materials or articles? If so, please explain.

 

A:

 

 

Q:   3) Will you send out reminders regarding outstanding vendor confirmations if the due date is exceeded? Acknowledgment deadline is exceeded?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which kinds of purchasing document do you want to send to vendors? 1) The complete purchasing  document 2) Information re changes 3) Reminders (prior to due date 4) Urging letters/expediters (after due date) 5) Scheduling agreement delivery schedules.

 

 

Explanation:  What kinds of purchasing document output (for example printouts, fax messages, EDI) will you send to your vendors? 1) Complete purchasing document 2) Change notice (When a purchasing document which has already been outputted and sent to a vendor is changed, you can only output the changes instead of the entire document) 3) Reminders (send before the due date) 4) Urging letters or “expeditors” (send after a due date) 4) Urging letters or “expeditors” (send after a due date) If you use order confirmations and/or shipping notifications: 5) Urging Letter for Outstanding Acknowledgement or Shipping notification notification If you use scheduling agreements: 6) Rolling Delivery Schedule 7) Urging Letter Related to Rolling Delivery schedules

 

A:

 

 

Q:   5) Will you send urging messages (expediters) to your vendors in the case of overdue deliveries. If so, how many days after the due date will you do this?

 

A:

 

 

Q:   6) How are reminders and urging letters (expediters) to be sent to your vendors?

 

A:

1.5.5.  Goods Receipt

1.5.5.1.   Goods Receipt Processing with Reference

 

Questions:

 

Q:   1) Describe the process for receiving goods with reference to a purchase order.

 

 

Explanation:  General introduction to the subject General introduction to the subject

 

A:

 

 

Q:   2) Name the storage locations to which vendors deliver the goods.

 

A:

 

 

Q:   3) Will you post goods you receive to stock in quality inspection?                                                                                                   the goods wherever they should go as a result of the usage decision?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which goods receipt inspections (which may be triggered by the system) and which inspection results (e.g. expiration date) are entered in the system?

 

A:

 

 

Q:   5) Against which reference documents do you effect a goods receipt?

 

A:

 

Q:   6) How do you inform the Purchasing Department that goods have been received?

 

A:

 

 

Q:   7) Which information do you use as a basis for planning your goods receipts (volume, weight, expected time requirements, etc.)?

 

A:

 

 

Q:   8) Do you receive quantities less than the ordered quantity? If yes, is the purchase order considered complete then or do you receive the missing quantities later?

 

A:

 

 

Q:   9) For which material types do you wish to record data at the time of goods receipt?

 

A:

 

 

Q:   10) Do you physically store the goods you have received into “stock in quality inspection” at a different location than those posted to normal stock?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you allow every material to be stored at all storage locations? Please describe!

 

A:

 

 

Q:   12) Do you use a unit of measure for the pricing of the goods other than the unit you order in? If yes, you can define the variances in customizing.

 

A:

 

 

Q:   13) Do the materials you receive have to be stored for a certain time before they can be used or do they have an expiration date that you want to keep in the system?

 

A:

 

 

Q:   14) Do you refuse to accept deliveries if the vendor has not complied with the shipping instructions? (Can be used to evaluate vendors.)

 

A:      [  ]Yes

[  ]No

 

 

Q:   15) Which documents are generated with the goods receipt?

 

 

Explanation:  Note on design of SAPScript documents, message determination Note on design of SAPScript documents, message determination

 

A:

 

Q:   16) Which documents are generated in connection with a goods receipt?

 

 

Explanation:  Note on design of SAPScript documents, message determination Note on design of SAPScript documents, message determination

 

A:

 

 

Q:   17) If you use Warehouse Management, describe the stock put-away process (how the goods are placed into storage).

 

 

Explanation:  Above all, interesting if R/3 WM is used.

 

A:

 

 

Q:   18) If a goods receipt quantity is assigned to a goods issue, do you want the person who enters the goods receipt to receive a corresponding message?

 

A:

 

 

Q:   19) Will you inspect the material/article at the time of goods receipt? If so, do you enter the goods receipt and the inspection result or do you only enter the goods receipt after the inspection has been carried out?

 

 

Explanation:  QM module

 

A:      [  ]Yes

[  ]No

 

 

Q:   20) How is the recipient to be notified of a goods receipt for material intended for direct consumption/usage?

 

A:

 

 

Q:   21) If you are using batch management, how is the batch number determined at the time of goods receipt?

 

 

Explanation:  Batch management Batch management

 

A:

 

 

Q:   22) Do you classify the batches at the time of goods receipt? Please specify the criteria.

 

A:

 

 

Q:   23) Is the automatic account determination process defined by Financial Accounting? If not, who is responsible within Logistics?

 

A:

 

 

Q:   24) Do you wish to print out the material document as evidence of a goods movement? Which information should be included in the printout?

 

A:

 

1.5.6.  Invoice Verification

1.5.6.1.   Invoice Processing with Reference

 

Questions:

 

Q:   1) Do you reduce the amount of your vendors’ invoices automatically in the event of variances?

 

A:

 

 

Q:   2) How do you notify your vendors of the reduction?

 

A:

 

 

Q:   3) Do you carry out invoice verification in the background?

 

A:

 

 

Q:   4) Do you have vendors who create one invoice for a delivery period?

 

A:

 

 

Q:   5) Do you receive mixed invoices (credit and debit items in the same document)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) Name the types of tax that might appear on a vendor’s invoice.

 

A:

 

 

Q:   7) List the types of tax that are generally applicable and should therefore be automatically suggested in the standard system when an invoice is entered.

 

A:

 

 

Q:   8) If there are different types of tax, can groups of these tax types occur together under certain circumstances?

 

A:

 

 

Q:   9) If you are implementing QM, do you always require that goods receipts have passed QM inspection before being paid ?

 

A:

 

 

Q:   10) How do you treat unplanned delivery costs included in an invoice ?

 

 

Explanation:  Notes: Delivery costs are additional costs such as for express delivery.

 

A:

 

 

Q:   11) Do you sometimes have to change the account assignment for a certain purchase order at the time of invoice verification?

 

A:

 

 

Q:   12) Should down payments also be cleared?

 

A:

 

 

Q:   13) Which other messages do you want to send to your vendors or to people within your organization with respect to the invoice receipt?

 

 

Explanation:  For example, a payment advice note

 

A:

 

 

Q:   14) Is a goods receipt always necessary for invoice verification purposes? If so, do you allow reversal of the goods issue after the invoice has been posted? has been entered?

 

A:

 

 

Q:   15) Is the automatic account determination process only defined by Financial Accounting? If not, who is responsible within Logistics?

 

A:

 

 

Q:   16) Do you wish to notify Purchasing if the invoice price varies from the purchase order price?

 

 

Explanation:  “Mail to Purchasing” possible after posting invoice.

 

A:

 

 

Q:   17) Specific to Brazil: Describe the Nota Fiscal process including special situations such as future delivery, importation, returnable transport packing, and freight.

 

A:

 

 

Q:   18) Do you use tax jurisdiction codes? Specify the codes used.

 

 

Explanation:  Only relevant to USA and Brazil.

 

A:

 

 

Q:   19) Do you receive invoices with a large volume of data for which no checking is necessary?

 

 

Explanation:  Check whether it is possible to switch to ERS.

 

A:

 

 

Q:   20) Do you receive invoices relating to transactions that are not administered in the system?

 

A:

 

1.5.6.2.   Inbound EDI Processing

 

Questions:

 

Q:   1) Create a list of which R/3 messages are sent to which business partners, which IDoc type is used, and which EDI standards the messages are to be converted into.

 

 

Explanation:  Example: Customer 1 – Shipping notification – DESADV01 – VDA4913 Customer 2 – Shipping notification – DESADV01 – ANSIX12 856

 

A:

 

 

Q:   2) From how many different business partners will you receive EDI messages?

 

 

Explanation:  Examples: Customer forecast delivery schedules, vendor shipping notifications

 

A:

 

 

Q:   3) Describe the changes you want to make to the standard EDI messages.

 

 

Explanation:  If your customer or vendor uses message fields differently from the way you use them, you need to make assignment changes. In some cases, you may need to add more fields. Remember to distinguish between adjustments re mapping and adjustments re function modules in R/3.

 

A:

 

 

Q:   4) Under which operating system do you want your EDI subsystem to run?

 

A:

 

 

Q:   5) Which interface technique do you want to use for exchanging messages between R/3 and your subsystem?

 

 

Explanation:  Example: tRFC or field port

 

A:

 

 

Q:   6) Has SAP certified your EDI subsystem?

 

 

Explanation:  For information on which EDI subsystems have been certified by SAP, look under http://www.sap.com/products/compsoft/certify/solution.htm#cross_apps or in SAPNet – R/3 Frontend (formerly OSS) under note number 0114714

 

A:

 

 

Q:   7) Make a list showing the number of all outgoing messages (customer-specific) and the desired send time.

 

 

Explanation:  Example: time fixed as soon as document is created

 

A:

 

 

Q:   8) Create a list showing the number of all incoming EDI messages (customer-specific) and the desired processing time

 

 

Explanation:  Examples: immediately upon receipt, periodically…

 

A:

 

 

Q:   9) Do you want to use Work Flow to be notified of errors or warnings?

 

A:

 

 

Q:   10) What type of reporting tools do you want to use?

 

 

Explanation:  Example: Idoc lists, active monitoring

 

A:

 

1.5.6.3.   Evaluated Receipt Settlement (ERS)

 

Questions:

 

Q:   1) According to which rules do you effect automatic settlement with regard to goods receipts?

 

A:

 

 

Q:   2) Should a goods receipt with reference to a PO automatically generate an invoice for the delivery?

 

A:

 

1.5.6.4.   Invoice Overview

 

Questions:

 

Q:   1) Who is responsible for processing incorrect invoices in your firm?

 

A:

 

 

Q:   2) Describe the information flow between Purchasing, Logistics and Invoice Verification in the case of errors.

 

 

Explanation:  Organizational and system-supported communication (e.g. by mail from within the application). There is no standard SAP solution for system-supported communication. Instead, a customer-specific solution has to be prepared (e.g. workflow, message technique).

 

A:

 

1.5.6.5.   Invoice Release

 

Questions:

 

Q:   1) Which invoice blocking reasons will you use?

 

A:

 

Q:   2) Do you want to block invoices for late delivery of goods? If so, block the invoice when the number of days late times the value of the late items is greater than X. Specify a value for X.

 

A:

 

 

Q:   3) Invoices can be entered in the system but may be automatically blocked due to variances. Specify the maximum quantity and price variances that are allowed.

 

 

Explanation:  When using purchase order price unit of measure, how big is the quantity difference between GR quantity and IV quantity (in purchase order price unit of measue) you tolerate without warning or error messages?

 

A:

 

 

Q:   4) Do you want to block invoice items whose value exceeds a certain amount? What is the threshold value for invoice items 1) with reference to a purchase order 2) without reference to a purchase order?

 

A:

 

 

Q:   5) Who is to be notified in the event of variances between the purchase order price and the invoice price? How is this person to be notified?

 

A:

 

 

Q:   6) Do you wish to block invoices randomly (stochastically) or only if a certain value is exceeded?

 

A:

 

 

Q:   7) Who checks and processes invoices that have been blocked for payment?                                                                                            le manager)

 

 

Explanation:  E.g. buyer, accounts payable accountant.

 

A:

 

1.5.7.  Billing

1.5.7.1.   Processing Billing Documents

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.5.7.2.   Pro Forma Invoice Processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.5.7.3.   Invoice List Processing

 

Questions:

 

Q:   1) Would your customers require a list of all billing documents that were created for a specified period (e.g. all documents from 1-15 of the month)?

 

A:

 

 

Q:   2) Are there any special discounts that would be applied to this invoice list?

 

A:

 

1.5.7.4.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.5.8.  Output

1.5.8.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.5.9.  Information System

1.5.9.1.   Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.6. Consignment Processing

1.6.1.  Sales Order

1.6.1.1.   Consignment Fill-up

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Do you pass your sales plan on to demand management?

 

A:

 

 

Q:   13) How do you schedule deliveries?

 

A:

 

Q:   14) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   16) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   17) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   18) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   19) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   20) Does your vendor directly deliver to your customers?

 

A:

 

 

Q:   21) Is this choice of selling goods material or order dependent?

 

A:

 

 

Q:   22) Do you receive goods directly from your vendor to fulfill your customer orders?

 

A:

 

 

Q:   23) Do you allow customers to keep your material in stock while you retain ownership?

 

A:      [  ]Yes

[  ]No

 

 

Q:   24) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   25) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   26) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   27) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   28) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   29) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   30) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   31) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   32) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   33) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   34) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   35) Do you handle customer-specific inventory?

 

A:

 

 

Q:   36) How do you follow up on your customer requirements? See also production planning processes.

 

A:

 

 

Q:   37) Do you want to personalize your sales order entry screens?

 

A:

 

1.6.1.2.   Consignment Issue

 

Questions:

 

Q:   1) What method will be used to determine when to bill the customer for consumed material?

 

A:

 

 

Q:   2) How are you be notified when your customer has sold the product?

 

A:

1.6.1.3.   Consignment Pickup

 

Questions:

 

Q:   1) Are unused or unwanted materials returned to your location from a consignment location (consignment pickup)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you let customers place material back into consignment stock after it has been issued? (Consignment Return Delivery Processing)

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) How do you issue empties/returnable packaging at your customer site?

 

A:

 

1.6.2.  Risk/Credit Management

1.6.2.1.   Credit Control

 

Questions:

 

Q:   1) Do you have a current policy on risk management/credit control? Describe in detail.

 

A:

 

 

Q:   2) What kinds of risk management do you use?

 

A:

 

Q:   3) How do you handle risk management in your company? Describe the procedure in detail.

 

A:

 

 

Q:   4) What department is responsible for monitoring and controlling credit?

 

A:

 

 

Q:   5) At which organizational level is the responsibility for credit limit assignment?

 

A:

 

Q:   6) If you use other organizational levels, describe them in detail.

 

A:

 

 

Q:   7) Is credit control carried out in distributed systems?

 

A:

 

 

Q:   8) How do you handle the review of blocked sales documents (for example, send mail to credit representative)?

 

A:

 

 

Q:   9) At which step in the sales process and at what level do you use risk management (e.g. sales order, delivery)?

 

A:

 

 

Q:   10) Which parameters are considered in the credit check (for example, maximum document value, time period), and how does the system react if the credit limit is exceeded (warning, block, error message)?

 

A:

 

 

Q:   11) Do you have a default max. credit limit for new customers?

 

A:

 

 

Q:   12) If you use payment cards, describe the authorization procedure in detail.

 

A:

 

 

Q:   13) Define at which level in your price determination a credit check is carried out.

 

A:

 

 

Q:   14) Do you want the system to carry out credit limit checks automatically (for example, using batch jobs)?

 

A:      [  ]Yes

[  ]No

 

1.6.3.  Backorder Processing

1.6.3.1.   Backorder Processing

 

Questions:

 

Q:   1) Do you process backorders (orders which can’t be shipped when they’re requested)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) How do you resolve missing parts situations?

 

A:

 

Q:   3) Do backorders receive priority over normal deliveries (sales)?

 

A:      [  ]Yes

[  ]No

 

1.6.4.  Shipping

1.6.4.1.   Delivery for Consignment Fill-up

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.6.4.2.   Delivery for Consignment Issue

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.6.4.3.   Delivery for Consignment Pickup

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.6.4.4.   Picking (Lean WM)

 

Questions:

 

Q:   1) Will you use the SAP Warehouse Management component?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you use Lean WM for picking?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Is the picking process handled via an external system?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which activities do you carry out during the picking process?

 

 

Explanation:  Description of process steps

 

A:

 

Q:   5) Do you have material that:

 

A:

 

Q:   6) Do you confirm your picking process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you group deliveries together to expedite the picking process (picking wave)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control unit, etc.)?

 

A:

 

 

Q:   9) How do you determine the location at which an item must be picked?

 

 

Explanation:  Note: In R/3, the picking/storage location is determined in the delivery by the plant, shipping point, and storage condition. What other criteria determine your picking location?

 

A:

 

1.6.4.5.   Packing Processing

 

Questions:

 

Q:   1) Describe your packing process in detail.

 

A:

 

 

Q:   2) Would you require a packing proposal in sales documents?

 

A:

 

 

Q:   3) Do you want to use multi-level packing? That is, do you combine materials in other units?

 

 

Explanation:  Control of functionality using relevant assignment of article group shipping material in article master.

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Are you currently using any external software for packing?

 

A:

 

 

Q:   5) Do you combine packed materials into other units (shipping units), for example, several packages into one container?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) What packing materials do you use?

 

A:

 

 

Q:   7) Do you need to check the maximum capacity limit of packing materials?

 

 

Explanation:  Maintaining capacity limit for articles.

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you need direct verification for information on the physical packaging transaction on the packing station for the R/3 System?

 

A:

 

 

Q:   9) Do you want to send the pallet identification information to your customer?

 

A:

 

1.6.4.6.   Goods Issue for Consignment Fill-Up

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.6.4.7.   Goods Issue for Consignment Issue

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.6.4.8.   Goods Receipt for Consignment Pick-Up

 

Questions:

 

Q:   1) Is a purchase order to be generated automatically as a reference document for invoice verification in such cases?

 

 

Explanation:  Automatic PO generation at the time of GR. Automatic PO generation at the time of GR.

 

A:

 

1.6.4.9.   Goods Issue Cancellation

 

Questions:

 

Q:   1) Under which circumstances would you cancel goods issue?

 

A:

 

1.6.4.10. Creation of a Quality Certificate

 

Questions:

 

Q:   1) Which types of certificate will you create for your customers?

 

 

Explanation:  For example, certificate of analysis, inspection certificate

 

A:

 

 

Q:   2) Describe the typical layout that you use for quality certificates.

 

A:

 

 

Q:   3) Name the essential data for the certificate.

 

A:

 

 

Q:   4) Do you create user-specific quality certificates (layout)? If yes, are there differences in the layout and data contents? Give example copies.

 

A:

 

 

Q:   5) Which texts and information should the certificates contain?

 

 

Explanation:  For example, references to country norms or other comments

 

A:

 

1.6.5.  Warehouse Management

1.6.5.1.   Putaway Processing

 

Questions:

 

Q:   1) Are pallets managed in the system with a unique number?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Are materials posted to quality inspection after goods receipt, or are they in unrestricted-use stock?

 

A:

 

Q:   3) Can goods be issued directly from the goods receipt area?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Do you post your materials to “blocked stock”?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Do you post your materials to return delivery stock?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) Describe the individual steps from external goods receipt to final placement in storage (putaway).

 

A:

 

 

Q:   7) Do you have capacity limits for your storage bins, for example, weight, volume…?

 

 

Explanation:  Index for storage bin structure Index for storage bin structure

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Is a transfer requirement to be generated automatically at the time of a goods receipt with reference?

 

A:

 

 

Q:   9) For which goods movements are transfer orders to be created automatically?

 

A:

 

 

Q:   10) What kind of form (printout) do you need for stock putaways (GR slip, transfer order form, sticker, etc.)?

 

A:

 

 

Q:   11) Is procured material pending inspection posted to stock or does it remain in the goods receipt storage area? What happens with the samples: – Keep in GR area – post to stock – move to inspection area?

 

 

Explanation:  Will procured material pending inspection be placed into permanent storage or remain in the goods receipt storage area? What happens with the sample: – Keep in GR area – place into warehouse – move to inspection area?

 

A:

 

 

Q:   12) Which parameters determine your putaway strategies?

 

 

Explanation:  Storage type search

 

A:

 

 

Q:   13) Do you print the stock placement (putaway) document when the transfer order is created?

 

A:      [  ]Yes

[  ]No

 

 

Q:   14) Are transfer orders confirmed manually or automatically?

 

A:

 

 

Q:   15) Please list the storage types that will have placement confirmation.

 

A:

 

 

Q:   16) Does your legacy system automatically determine the storage bin in which to place the materials? Is this done manually?

 

A:

 

 

Q:   17) Who is notified of a stock putaway? How is this person notified?

 

A:

 

 

Q:   18) Will you maintain placement strategies (for example, storage types, storage sections, storage bins) for your stock materials?

 

A:

 

 

Q:   19) How many storage bins do you have per storage type?

 

A:

 

 

Q:   20) How many stock putaways (items) do you have per day?

 

A:

 

 

Q:   21) Do you receive consignment stock from vendors?

 

A:      [  ]Yes

[  ]No

 

 

Q:   22) Do you receive articles that have batch or serial numbers from vendors?

 

A:

 

 

Q:   23) Do you create a pre-allocation of your materials within warehouse management?

 

A:      [  ]Yes

[  ]No

 

 

Q:   24) Do you group together your pick list for multiple processing for a particular shipping point, route, pick date, stock placement, stock removal?

 

A:

 

 

Q:   25) Do you receive materials with batch or serial numbers from vendors?

 

A:

 

1.6.5.2.   Stock Removal Processing

 

Questions:

 

Q:   1) Do you maintain removal strategies (for example, storage types, storage sections, storage bins)?

 

A:

 

 

Q:   2) Will you carry out multiple removals of stock from storage at one time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Which of these stock removal strategies are used for internal procurement?

 

A:

 

Q:   4) Do you currently create deliveries for internal procurement of materials from plant to plant?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Which picking strategies do you use?

 

A:

 

 

Q:   6) Upon what does the your choice of strategy depend (only in the case of several different strategies)?

 

A:

 

 

Q:   7) On which parameters does the storage bin search process depend when items are removed from storage (e.g. article, type of movement, etc.)?

 

A:

 

 

Q:   8) Do you carry out complete pallet removals and subsequent return transfers? If so, to which location is the merchandise returned?

 

 

Explanation:  Withdrawal of whole pallet = requirement to remove all stock

 

A:

 

 

Q:   9) Which documents are generated, at which times, and with which information, when stock is taken out of storage?

 

A:

 

 

Q:   10) Do you confirm the stock removal?

 

A:

 

 

Q:   11) Will you maintain picking strategies?

 

A:

 

1.6.5.3.   Confirmation

 

Questions:

 

Q:   1) Are to-bin transfer orders confirmed separately or automatically by the system?

 

A:

 

 

Q:   2) How much time elapses between delivery of the goods and their inspection, and between inspection and the arrival of the goods at their final destination?         the destination bin.

 

A:

 

 

Q:   3) How are the picking results confirmed?

 

A:

 

 

Q:   4) Which data is confirmed (e.g. actual time, transport equipment used)?

 

A:

 

 

Q:   5) Do you want to confirm the quantities involved in when stock is placed into or taken out of storage manually or automatically?

 

A:

 

1.6.5.4.   Difference Processing

 

Questions:

 

Q:   1) Do you inform the vendor of differences in your favor arising at the time of goods receipt?

 

A:

 

 

Q:   2) Is the vendor supplied with a special document confirming the merchandise received (or signature on corrected delivery note)?

 

A:

 

 

Q:   3) How do you handle stock differences that are noticed either at the time of transfer order confirmation or continuous inventory based on bin-to-bin transfer?

 

A:

 

1.6.6.  Transport

1.6.6.1.   Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.6.6.2.   Shipment Cost Calculation and Settlement

 

Questions:

 

Q:   1) Is freight charged to the customer or does the company absorb the cost?

 

A:

 

 

Q:   2) How do you calculate your freight costs (freight pricing procedure)?

 

A:

 

 

Q:   3) Are you using multi-dimensional scales for freight calculation?

 

A:

 

 

Q:   4) How do you post your freight costs to accounting?

 

A:

 

 

Q:   5) Do you verify invoices for your forwarding agents? If so, which rules do you use?

 

A:

 

1.6.7.  Billing

1.6.7.1.   Processing Billing Documents

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.6.7.2.   Pro Forma Invoice Processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.6.7.3.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.6.8.  Output

1.6.8.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.6.9.  Information System

1.6.9.1.   Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.7. Intercompany Handling

 

Questions:

 

Q:   1) Do you deliver products belonging to another subsidiary to customers?

 

A:

 

 

Q:   2) What are the allowable relationships between the subsidiaries?

 

A:

 

 

Q:   3) Are there internal costs charged between subsidiaries and how are they billed?

 

A:

 

 

Q:   4) Do you have to declare these internal costs to the authorities?

 

A:

 

1.7.1.  Sales Order

1.7.1.1.   Sales Order Processing

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Do you pass your sales plan on to demand management?

 

A:

 

 

Q:   13) How do you schedule deliveries?

 

A:

 

Q:   14) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   16) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   17) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   18) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   19) Do you sell goods that you purchase from a vendor? Do you always purchase these materials, or only for certain orders?

 

A:

 

 

Q:   20) Do you receive goods directly from your vendor to fulfill your customer orders?

 

A:

 

 

Q:   21) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   22) Do shipping notifications create expediting documents?

 

A:      [  ]Yes

[  ]No

 

 

Q:   23) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   24) Do you offer a set of products (Sales BOM)? Please describe the pricing and availability processing in detail.

 

A:

 

 

Q:   25) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   26) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   27) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   28) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   29) How do you handle free goods in a sales order (with or without a separate item for the free good item)?

 

A:

 

 

Q:   30) How do you handle issuing of assets, waste, raw material, analysis?

 

A:

 

 

Q:   31) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   32) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   33) Do you handle customer-specific inventory?

 

A:

 

 

Q:   34) How do you follow up on your customer requirements? See also production planning processes.

 

A:

 

 

Q:   35) Do you want to personalize your sales order entry screens?

 

A:

 

1.7.2.  Shipping

1.7.2.1.   Delivery Processing

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.7.2.2.   Proof of Delivery

 

Questions:

 

Q:   1) Are there business transactions for which the invoice is only generated when the customer has confirmed the arrival of the delivery?

 

A:

 

 

Q:   2) Do you often have deliveries for which the delivery quantity varies or is not known exactly at the time of delivery?

 

A:

 

1.7.2.3.   Picking (Lean WM)

 

Questions:

 

Q:   1) Will you use the SAP Warehouse Management component?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you use Lean WM for picking?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Is the picking process handled via an external system?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which activities do you carry out during the picking process?

 

 

Explanation:  Description of process steps

 

A:

 

Q:   5) Do you have material that:

 

A:

 

Q:   6) Do you confirm your picking process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you group deliveries together to expedite the picking process (picking wave)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control unit, etc.)?

 

A:

 

 

Q:   9) How do you determine the location at which an item must be picked?

 

 

Explanation:  Note: In R/3, the picking/storage location is determined in the delivery by the plant, shipping point, and storage condition. What other criteria determine your picking location?

 

A:

 

1.7.2.4.   Packing Processing

 

Questions:

 

Q:   1) Describe your packing process in detail.

 

A:

 

 

Q:   2) Would you require a packing proposal in sales documents?

 

A:

 

 

Q:   3) Do you want to use multi-level packing? That is, do you combine materials in other units?

 

 

Explanation:  Control of functionality using relevant assignment of article group shipping material in article master.

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Are you currently using any external software for packing?

 

A:

 

 

Q:   5) Do you combine packed materials into other units (shipping units), for example, several packages into one container?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) What packing materials do you use?

 

A:

 

 

Q:   7) Do you need to check the maximum capacity limit of packing materials?

 

 

Explanation:  Maintaining capacity limit for articles.

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you need direct verification for information on the physical packaging transaction on the packing station for the R/3 System?

 

A:

 

 

Q:   9) Do you want to send the pallet identification information to your customer?

 

A:

 

1.7.2.5.   Goods Issue Processing

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.7.3.  Warehouse Management

1.7.3.1.   Stock Removal Processing

 

Questions:

 

Q:   1) Do you maintain removal strategies (for example, storage types, storage sections, storage bins)?

 

A:

 

 

Q:   2) Will you carry out multiple removals of stock from storage at one time?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Which of these stock removal strategies are used for internal procurement?

 

A:

 

Q:   4) Do you currently create deliveries for internal procurement of materials from plant to plant?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Which picking strategies do you use?

 

A:

 

 

Q:   6) Upon what does the your choice of strategy depend (only in the case of several different strategies)?

 

A:

 

 

Q:   7) On which parameters does the storage bin search process depend when items are removed from storage (e.g. article, type of movement, etc.)?

 

A:

 

 

Q:   8) Do you carry out complete pallet removals and subsequent return transfers? If so, to which location is the merchandise returned?

 

 

Explanation:  Withdrawal of whole pallet = requirement to remove all stock

 

A:

 

 

Q:   9) Which documents are generated, at which times, and with which information, when stock is taken out of storage?

 

A:

 

 

Q:   10) Do you confirm the stock removal?

 

A:

 

 

Q:   11) Will you maintain picking strategies?

 

A:

 

1.7.3.2.   Confirmation of Removal f. Storage

 

Questions:

 

Q:   1) How are the picking results confirmed?

 

A:

 

 

Q:   2) Do you want to confirm the quantities involved in when stock is placed into or taken out of storage manually or automatically?

 

A:

 

1.7.3.3.   Difference Processing

 

Questions:

 

Q:   1) Do you inform the vendor of differences in your favor arising at the time of goods receipt?

 

A:

 

 

Q:   2) Is the vendor supplied with a special document confirming the merchandise received (or signature on corrected delivery note)?

 

A:

 

 

Q:   3) How do you handle stock differences that are noticed either at the time of transfer order confirmation or continuous inventory based on bin-to-bin transfer?

 

A:

 

1.7.4.  Transport

1.7.4.1.   Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.7.4.2.   Shipment Cost Calculation and Settlement

 

Questions:

 

Q:   1) Is freight charged to the customer or does the company absorb the cost?

 

A:

 

 

Q:   2) How do you calculate your freight costs (freight pricing procedure)?

 

A:

 

 

Q:   3) Are you using multi-dimensional scales for freight calculation?

 

A:

 

 

Q:   4) How do you post your freight costs to accounting?

 

A:

 

 

Q:   5) Do you verify invoices for your forwarding agents? If so, which rules do you use?

 

A:

 

1.7.5.  Billing

1.7.5.1.   Processing Billing Documents

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.7.5.2.   Pro Forma Invoice Processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.7.5.3.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.7.6.  Output

1.7.6.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.7.7.  Information System

1.7.7.1.   Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.8. Sending Samples and Advertising Materials

1.8.1.  Sales Order

1.8.1.1.   Sending Samples and Advertising Materials

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) When creating an order, do you check to see if the purchase order has been used already?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) List the reasons for creating a sales order.

 

A:

 

 

Q:   8) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   9) What are your rules for checking available stock? Describe them in detail.

 

A:

 

 

Q:   10) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: The consignment stores are usually in the vicinity of the goods recipient. The customer would like to receive the goods on a just-in-time basis, so lead times are included in delivery scheduling.

 

A:

 

 

Q:   11) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:      [  ]Yes

[  ]No

 

 

Q:   12) Do you pass your sales plan on to demand management?

 

A:

 

 

Q:   13) How do you schedule deliveries?

 

A:

 

Q:   14) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   16) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   17) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   18) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   19) Do you send replacement, additional or alternative  materials free-of-charge?

 

A:

 

 

Q:   20) Do you use serial materials? Describe in detail.

 

A:

 

 

Q:   21) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   22) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   23) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   24) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   25) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   26) Do you want to personalize your sales order entry screens?

 

A:

 

1.8.2.  Shipping

1.8.2.1.   Delivery Processing

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.8.2.2.   Picking (Lean WM)

 

Questions:

 

Q:   1) Will you use the SAP Warehouse Management component?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Do you use Lean WM for picking?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Is the picking process handled via an external system?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Which activities do you carry out during the picking process?

 

 

Explanation:  Description of process steps

 

A:

 

Q:   5) Do you have material that:

 

A:

 

Q:   6) Do you confirm your picking process?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do you group deliveries together to expedite the picking process (picking wave)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Are you supported by a sub-system when picking (e.g. radio, PDC, warehouse control unit, etc.)?

 

A:

 

 

Q:   9) How do you determine the location at which an item must be picked?

 

 

Explanation:  Note: In R/3, the picking/storage location is determined in the delivery by the plant, shipping point, and storage condition. What other criteria determine your picking location?

 

A:

 

1.8.2.3.   Packing Processing

 

Questions:

 

Q:   1) Describe your packing process in detail.

 

A:

 

 

Q:   2) Would you require a packing proposal in sales documents?

 

A:

 

 

Q:   3) Do you want to use multi-level packing? That is, do you combine materials in other units?

 

 

Explanation:  Control of functionality using relevant assignment of article group shipping material in article master.

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Are you currently using any external software for packing?

 

A:

 

 

Q:   5) Do you combine packed materials into other units (shipping units), for example, several packages into one container?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) What packing materials do you use?

 

A:

 

 

Q:   7) Do you need to check the maximum capacity limit of packing materials?

 

 

Explanation:  Maintaining capacity limit for articles.

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Do you need direct verification for information on the physical packaging transaction on the packing station for the R/3 System?

 

A:

 

 

Q:   9) Do you want to send the pallet identification information to your customer?

 

A:

 

1.8.2.4.   Goods Issue Processing

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.8.2.5.   Goods Issue Cancellation

 

Questions:

 

Q:   1) Under which circumstances would you cancel goods issue?

 

A:

 

1.8.3.  Transport

1.8.3.1.   Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.8.4.  Billing

1.8.4.1.   Billing Document for Free-of Charge Delivery

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.8.4.2.   Pro Forma Invoice Processing

 

Questions:

 

Q:   1) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

1.8.4.3.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.8.5.  Output

1.8.5.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.8.6.  Information System

1.8.6.1.   Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.9. Empties and Returnable Packaging Handling

1.9.1.  Sales Order

1.9.1.1.   Returnable Packaging Pickup

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) List the reasons for creating a sales order.

 

A:

 

 

Q:   7) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   8) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   9) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   10) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   11) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   12) Do you take your materials in your customers stock into account when planning materials?

 

A:

 

 

Q:   13) Do you let customers place material back into consignment stock after it has been issued? (Consignment Return Delivery Processing)

 

A:      [  ]Yes

[  ]No

 

 

Q:   14) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   15) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   16) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   17) Do you have specific costing requirements for free materials?

 

A:

 

 

Q:   18) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   19) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   20) Do you handle customer-specific inventory?

 

A:

 

 

Q:   21) How do you issue empties/returnable packaging at your customer site?

 

A:

 

1.9.1.2.   Returnable Packaging/ Empties Issue

 

Questions:

 

Q:   1) Does your organization have specialists who only process specific types of customer orders (for example government,international, OEM, reseller) or products (for example, specific product lines)?

 

A:

 

 

Q:   2) Do you presently separate your standard orders by any variables (for example, document type, sales organization, sales representative, customer type) for ease of processing or reporting purposes?

 

A:

 

 

Q:   3) What information do you capture on a sales order? List your current sales order types (including returns and credit/debit memo requests).

 

A:

 

 

Q:   4) How do you receive orders?

 

A:

 

Q:   5) Do you convert other sales document types (such as inquiries, quotations) into sales documents?

 

A:

 

 

Q:   6) List the reasons for creating a sales order.

 

A:

 

 

Q:   7) For what reasons would an order or line item be rejected?

 

A:

 

 

Q:   8) How do you schedule deliveries?

 

A:

 

Q:   9) What types of text do you require on your sales documents?  Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   10) What information from a sales document do you consider obligatory and would like to appear on an incompletion log if missing? Do you want it to be possible to save     the document as incomplete if any of this information is missing?

 

A:

 

 

Q:   11) Do you have company-standard codes to track the status of a sales document? If so, what are they?

 

A:

 

 

Q:   12) Do you send order confirmations? If yes, how?

 

A:

 

 

Q:   13) Does each item have different detailed information?  For example, do they have different ship-to parties?

 

A:

 

 

Q:   14) In certain orders, do you not invoice the customer for the materials?

 

A:      [  ]Yes

[  ]No

 

 

Q:   15) How do you handle free materials (e.g. samples, donations). Do you use a separate item or separate order type?

 

A:

 

 

Q:   16) Do you have special requirements (e.g. promotions) for different account postings (e.g. cost center, profit center)?

 

A:

 

 

Q:   17) When listing sales orders on the screen for further processing, what information do you need to show?

 

A:

 

 

Q:   18) Do you want to personalize your sales order entry screens?

 

A:

 

1.9.2.  Shipping

1.9.2.1.   Delivery for Returnable Packaging Issue

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.9.2.2.   Delivery for Returnable Packaging Pickup

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.9.2.3.   Goods Issue from Returnable Packaging Stock

 

Questions:

 

Q:   1) When do you process goods issue and how (delivery time, transportation time)?

 

 

Explanation:  Note: An SD order creates a delivery immediately, which does not need to be picked. You only need to post the goods issue to build up the customer consignment stock. Decide when and where the goods issue is to be posted (for example, manually or in batch).

 

A:

 

1.9.2.4.   Goods Receipt Processing for Returnables and Empties

 

Questions:

 

Q:   1) Is a purchase order to be generated automatically as a reference document for invoice verification in such cases?

 

 

Explanation:  Automatic PO generation at the time of GR. Automatic PO generation at the time of GR.

 

A:

 

1.9.2.5.   Goods Issue Cancellation

 

Questions:

 

Q:   1) Under which circumstances would you cancel goods issue?

 

A:

 

1.9.3.  Transport

1.9.3.1.   Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.9.3.2.   Shipment Cost Calculation and Settlement

 

Questions:

 

Q:   1) Is freight charged to the customer or does the company absorb the cost?

 

A:

 

 

Q:   2) How do you calculate your freight costs (freight pricing procedure)?

 

A:

 

 

Q:   3) Are you using multi-dimensional scales for freight calculation?

 

A:

 

 

Q:   4) How do you post your freight costs to accounting?

 

A:

 

 

Q:   5) Do you verify invoices for your forwarding agents? If so, which rules do you use?

 

A:

 

1.9.4.  Billing

1.9.4.1.   Billing Returnable Packaging

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.9.4.2.   Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.9.5.  Output

1.9.5.1.   Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.9.6.  Information System

1.9.6.1.   Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.10.          Complaints Processing

1.10.1.                Complaints

1.10.1.1. Returns Processing

 

Questions:

 

Q:   1) Describe your returns processing in detail.

 

A:

 

 

Q:   2) List the reasons for creating returns.

 

A:

 

 

Q:   3) Do your returns need to go through an approval process? If so, describe your approval process in detail.

 

A:

 

 

Q:   4) Are returns linked to previous documents (e.g. order, invoice)?

 

A:

 

 

Q:   5) Do you accept returns on all materials? If not, which materials can not be returned and why?

 

A:

 

 

Q:   6) To which type of stock will the product be placed on return (for example: inspection, unrestricted, quality, blocked)?

 

A:

 

1.10.1.2. Processing Credit/Debit Memo Request

 

Questions:

 

Q:   1) Do your debit and credit notes (memos) need to go through an approval process? If so, describe it.

 

A:

 

 

Q:   2) Are credit/debit notes linked to previous documents (for example, orders, invoices)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) What types of adjustments are made in memos?

 

A:

1.10.1.3. Invoice Correction Request

 

Questions:

 

Q:   1) Do your debit and credit notes (memos) need to go through an approval process? If so, describe it.

 

A:

 

 

Q:   2) Are credit/debit notes linked to previous documents (for example, orders, invoices)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) What types of adjustments are made in memos?

 

A:

1.10.2.                Shipping

1.10.2.1. Delivery for Returns

 

Questions:

 

Q:   1) List all documents required to complete the delivery process (e.g. picking list, packing list or bill of loading) and what information they contain.

 

 

Explanation:  Note: For each document, collect sample printouts and decide which information (data fields) the documents must contain.

 

A:

 

 

Q:   2) If you have multiple plants, how do you determine what plant a product is delivered from?

 

A:

 

 

Q:   3) How do you determine multiple shipping points?

 

 

Explanation:  Note: In R/3, shipping point determination depends on the following objects: – Plant – Shipping condition (goods recipient) and – Loading group (material master). Decide which shipping point you want the system to offer as a default, or the alternative shipping points you would like to overwrite the default with.

 

A:

 

 

Q:   4) Do you redetermine routes at the time of delivery?

 

 

Explanation:  Note: The route with transit time and transit lead time is used for delivery scheduling, for example. In the delivery, an alternative route for the sales order or scheduling agreement can be selected depending on different weight groups.

 

A:

 

 

Q:   5) Do you compute different lead times (for example, picking, packing, loading or replenishment lead times)? Please describe in detail.

 

 

Explanation:  Note: Describe the lead times you use for delivery scheduling, and the objects (customer, route, material, shipping conditions) that these lead times depend on.

 

A:

 

 

Q:   6) Do you have a standard lead time in days for the customer#s requested delivery date?

 

A:

 

 

Q:   7) If you use batches, when do you determine them?

 

A:

 

 

Q:   8) How do you determine serial numbers in deliveries, if used?

 

 

Explanation:  Note: Serial numbers can be assigned at various points such as at the goods receipt posting (from the production line) or later when the delivery is created.

 

A:

 

 

Q:   9) Do you add additional prices at the delivery time (for example, packing or postage costs)?

 

 

Explanation:  Note: It is possible to invoice logisitics costs depending on objects in the delivery note, such as shipping conditions, packaging, or route. These price elements are then copied into the invoice. Decide whether and how these logistics costs are determined automatically.

 

A:

 

 

Q:   10) How do you create deliveries?

 

A:

 

Q:   11) Do you ever group deliveries together for different reason (e.g. freight lists, loading list, collective picking)?

 

A:

 

 

Q:   12) Do you use labels with bar codes?  How?

 

 

Explanation:  Note: With multilevel packing, you can print out labels for different packaging levels. Examples of packaging levels are boxes, wire baskets, and pallets. Decide on the information and format for the labels. Note the special printer requirements.

 

A:

 

 

Q:   13) Do you allow items that weren’t in the sales order to be added to a delivery?

 

A:

 

 

Q:   14) What types of text do you require in your delivery documents, and are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to delivery note forms for all text types that you want to print.

 

A:

 

 

Q:   15) What information do you consider necessary for a delivery and would like to appear on an incompletion log if missing?

 

 

Explanation:  Control Incompletion check

 

A:

 

Q:   16) Do your customers accept partial deliveries in case of lack of availability and what are the rules for creating them?

 

A:

 

 

Q:   17) Do you allow sales orders to be combined or split for delivery and what are the rules?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   18) Do you check the available stock of an item in the delivery?

 

 

Explanation:  Note: When you check the availability, you should also decide what your ATP quantity should be. For example, should it only include the physical stock quantity, or should it also include goods receipts, production orders, and purchase orders?

 

A:

 

 

Q:   19) Do you track Over Delivery or Under Delivery tolerance percentages for your customers?

 

A:

 

 

Q:   20) What should happen if the delivery quantity differs from the order quantity?

 

A:

 

Q:   21) What are the reasons you would ever block a sales document from delivery?

 

A:

 

1.10.2.2. Goods Receipt Processing for Returns

 

Questions:

 

Q:   1) Is a purchase order to be generated automatically as a reference document for invoice verification in such cases?

 

 

Explanation:  Automatic PO generation at the time of GR. Automatic PO generation at the time of GR.

 

A:

 

1.10.3.                Warehouse Management

1.10.3.1. Stock Placement Processing of Returns

 

Questions:

 

Q:   1) Are pallets managed in the system with a unique number?

 

A:      [  ]Yes

[  ]No

 

 

Q:   2) Are materials posted to quality inspection after goods receipt, or are they in unrestricted-use stock?

 

A:

 

Q:   3) Can goods be issued directly from the goods receipt area?

 

A:      [  ]Yes

[  ]No

 

 

Q:   4) Do you post your materials to “blocked stock”?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Do you post your materials to return delivery stock?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) Describe the individual steps from external goods receipt to final placement in storage (putaway).

 

A:

 

 

Q:   7) Do you have capacity limits for your storage bins, for example, weight, volume…?

 

 

Explanation:  Index for storage bin structure Index for storage bin structure

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Is a transfer requirement to be generated automatically at the time of a goods receipt with reference?

 

A:

 

 

Q:   9) For which goods movements are transfer orders to be created automatically?

 

A:

 

 

Q:   10) What kind of form (printout) do you need for stock putaways (GR slip, transfer order form, sticker, etc.)?

 

A:

 

 

Q:   11) Is procured material pending inspection posted to stock or does it remain in the goods receipt storage area? What happens with the samples: – Keep in GR area – post to stock – move to inspection area?

 

 

Explanation:  Will procured material pending inspection be placed into permanent storage or remain in the goods receipt storage area? What happens with the sample: – Keep in GR area – place into warehouse – move to inspection area?

 

A:

 

 

Q:   12) Which parameters determine your putaway strategies?

 

 

Explanation:  Storage type search

 

A:

 

 

Q:   13) Do you print the stock placement (putaway) document when the transfer order is created?

 

A:      [  ]Yes

[  ]No

 

 

Q:   14) Are transfer orders confirmed manually or automatically?

 

A:

 

 

Q:   15) Please list the storage types that will have placement confirmation.

 

A:

 

 

Q:   16) Does your legacy system automatically determine the storage bin in which to place the materials? Is this done manually?

 

A:

 

 

Q:   17) Who is notified of a stock putaway? How is this person notified?

 

A:

 

 

Q:   18) Will you maintain placement strategies (for example, storage types, storage sections, storage bins) for your stock materials?

 

A:

 

 

Q:   19) How many storage bins do you have per storage type?

 

A:

 

 

Q:   20) How many stock putaways (items) do you have per day?

 

A:

 

 

Q:   21) Do you receive consignment stock from vendors?

 

A:      [  ]Yes

[  ]No

 

 

Q:   22) Do you create a pre-allocation of your materials within warehouse management?

 

A:      [  ]Yes

[  ]No

 

 

Q:   23) Do you group together your pick list for multiple processing for a particular shipping point, route, pick date, stock placement, stock removal?

 

A:

 

 

Q:   24) Do you receive materials with batch or serial numbers from vendors?

 

A:

 

1.10.3.2. Confirmation

 

Questions:

 

Q:   1) Are to-bin transfer orders confirmed separately or automatically by the system?

 

A:

 

 

Q:   2) How much time elapses between delivery of the goods and their inspection, and between inspection and the arrival of the goods at their final destination?         the destination bin.

 

A:

 

 

Q:   3) How are the picking results confirmed?

 

A:

 

 

Q:   4) Which data is confirmed (e.g. actual time, transport equipment used)?

 

A:

 

 

Q:   5) Do you want to confirm the quantities involved in when stock is placed into or taken out of storage manually or automatically?

 

A:

 

1.10.3.3. Difference Processing

 

Questions:

 

Q:   1) Do you inform the vendor of differences in your favor arising at the time of goods receipt?

 

A:

 

 

Q:   2) Is the vendor supplied with a special document confirming the merchandise received (or signature on corrected delivery note)?

 

A:

 

 

Q:   3) How do you handle stock differences that are noticed either at the time of transfer order confirmation or continuous inventory based on bin-to-bin transfer?

 

A:

 

1.10.4.                Shipment

1.10.4.1. Transportation Planning and Processing

 

Questions:

 

Q:   1) Do you plan transportation yourself?

 

A:

 

 

Q:   2) Do you use any third-party transportation systems?

 

A:      [  ]Yes

[  ]No

 

 

Q:   3) Describe your transportation handling in detail.

 

A:

 

 

Q:   4) What carriers do you use to transport goods?

 

A:

 

 

Q:   5) How do you select your carriers?

 

A:

 

 

Q:   6) How do you create shipments?

 

A:

 

 

Q:   7) Do you have Individual and/or Collective Shipments?

 

A:

 

 

Q:   8) Do you use one mode of transport per route or a combination of modes per route, e.g. road, rail, sea?

 

A:

 

 

Q:   9) Do you need leg determination?

 

A:

 

 

Q:   10) List all documents required to complete the transportation process.

 

A:

 

 

Q:   11) Do you record the progress of the shipment?

 

A:

 

1.10.5.                Billing

1.10.5.1. Credit Memo from Customer Complaint / Returns

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) Do you wait to bill the customer until receipt of delivery has been confirmed?

 

A:

 

 

Q:   16) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   17) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   18) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   19) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   20) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   21) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   22) Describe your payments processes in detail.

 

A:

 

 

Q:   23) What kind of payments do you receive from the customer?

 

A:

1.10.5.2. Billing Document Cancellation

 

Questions:

 

Q:   1) Under which circumstances and why would you cancel a billing document?

 

A:

 

 

Q:   2) Do any activities follow cancellation, for example, credit releases?

 

A:

 

1.10.6.                Output

1.10.6.1. Output Transfer

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) What information do these documents contain?

 

 

Explanation:  Note: Collect sample printouts for billing documents, credit memos and debit memos, and decide which information (data fields) these documents should contain.

 

A:

 

 

Q:   3) How are billing documents to be transmitted?

 

A:

 

Q:   4) How are deliveries to be transmitted?

 

A:

 

Q:   5) How are shipping documents to be transmitted?

 

A:

 

Q:   6) How are sales documents to be transmitted?

 

A:

 

Q:   7) How are sales activity documents to be transmitted?

 

A:

 

Q:   8) What information do these documents contain?

 

A:

 

 

Q:   9) How are sales documents to be transmitted?

 

A:

 

Q:   10) What correspondence do you wish to send?

 

A:

 

 

Q:   11) Would you not like to post a material account to the vendor as an offsetting account?

 

A:      [  ]Yes

[  ]No

 

1.10.7.                Information System

1.10.7.1. Evaluation: Logistics Information System

 

Questions:

 

Q:   1) Which analysis system is defined in your company?

 

A:

 

Q:   2) Please describe in detail the different analyses/reports that you will use.

 

 

Explanation:  For each report, specify the receiver of the report, the reporting frequency and content of the report. The content should describe the key figures of the report and state the different levels, at which these key figures are aggregated.

 

A:

 

1.11.          Rebate Processing

1.11.1.                Rebate Agreements

1.11.1.1. Condition Processing

 

Questions:

 

Q:   1) Which general methods of price determination do you use (e.g. list price with discounts, surcharges)?

 

A:

 

 

Q:   2) Which price types do you use, what are your criteria, and how do you compute them?

 

A:

 

 

Q:   3) Do you work with surcharges? If so, which types of surcharge and criteria do you use and how is the calculation carried out?

 

A:

 

 

Q:   4) Do work with discounts? If so, what kind of discounts and criteria do you use and how is the calculation carried out?

 

A:

 

 

Q:   5) Which prices, surcharges, discounts, and freight costs apply to the whole document and which apply to the item level only?

 

A:

 

 

Q:   6) Are manual changes to price conditions allowed in your enterprise?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Do work with freight costs? If so, what kinds of freight costs and criteria do you use and how is the calculation carried out?

 

A:

 

 

Q:   8) Do you work with taxes? If so, which types of tax and criteria do you use and how is the calculation carried out?

 

A:

 

 

Q:   9) R/3 customer hierarchies define complex buying structures within a single enterprise and allow different pricing for each hierarchy. Are there also hierarchical buying structures within your customers’ enterprises?

 

A:      [  ]Yes

[  ]No

 

 

Q:   10) Do you document your price units?

 

A:

 

 

Q:   11) Must the R/3 System access information stored in another system (external or internal) in order to calculate a price?

 

A:

 

 

Q:   12) Does the same pricing structure apply to all order types?

 

A:

 

 

Q:   13) What date is the pricing based on?

 

A:

 

Q:   14) Do you work with commissions (e.g. for sales personnel, carriers/forwarders)?

 

A:

 

 

Q:   15) Which pricing information do you record for statistical purposes (without changing the price)? For example, material costs, profit margins, or sub-totals printed on invoices.

 

A:

 

 

Q:   16) Do you wish to pass on pricing information to CO-PA (Profitability Analysis)?

 

A:

 

 

Q:   17) If you process orders using EDI, do you accept the expected order price per item or the expected order value?

 

A:

 

 

Q:   18) If you process cross-company orders, do you calculate these based on a specified amount or on a percentage of the price per piece?

 

A:

 

 

Q:   19) Do you use “interval scales” for price determination purposes?

 

A:

 

 

Q:   20) Is the system to cumulate the amounts for certain conditions (e.g.discounts) and de-activate the discount once a specified maximum value has been reached (tracking cumulative values)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   21) Do you have multiple prices and discounts for a customer and require the system to search the combination of all eligible prices and discounts and give the customer the “best” or “lowest” price?

 

A:      [  ]Yes

[  ]No

 

 

Q:   22) Do your prices include sales tax?

 

A:

 

 

Q:   23) Do you need to determine prices based on the variant configuration results? For example, when selling an automobile, options for number of doors, color, engine size, and music system help determine the price to be charged.

 

A:

 

 

Q:   24) Do you use an external tax package?

 

A:      [  ]Yes

[  ]No

 

 

Q:   25) Do you carry out a price determination process for projects with make-to-order production?

 

A:

 

 

Q:   26) Describe all other combinations.

 

A:

 

 

Q:   27) On which master data combinations do you base your pricing?

 

A:

 

Q:   28) How are the pricing conditions specified (e.g. quantity, percentage, scales, fixed values)?

 

A:

 

 

Q:   29) Which reports and analyses do you need for price determination purposes?

 

A:

 

 

Q:   30) Do you base the price of an item on the production cost or the cost of purchase of the material?

 

A:      [  ]Yes

[  ]No

 

 

Q:   31) Do all the variants of a generic article have different sales prices?

 

A:

 

 

Q:   32) If so, do the sales prices of the generic article variants differ in only a few cases?

 

A:

 

 

Q:   33) Does the sales price of a structured article (set, prepack, display) result from adding together the individual sales prices and including a markup, or is the sales price determined using a different calculation rule?

 

A:

 

 

Q:   34) Can conditions be created as copies of existing conditions?

 

A:      [  ]Yes

[  ]No

 

 

Q:   35) Ares sales conditions to be adopted from other systems or other R/3 systems (such as the end consumer prices suggested by the manufacturer)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   36)  If you work in the wholesale area: Do you wish to overwrite conditions determined in sales or store orders stemming from master records with e.g. end consumer prices and use them for subesequent documents?

 

 

Explanation:  After log end documents = e.g. delivery note or invoice

 

A:      [  ]Yes

[  ]No

 

 

Q:   37) Do work with discounts in kind? If so, what kinds of discount in kind do you use?

 

A:

 

Q:   38) Do all the variants of a generic article have the same purchase prices (or can they have different purchase prices)?

 

A:

 

1.11.2.                Rebate Settlement

1.11.2.1. Credit Memo Request for Rebate Settlement

 

Questions:

 

Q:   1) Do your debit and credit notes (memos) need to go through an approval process? If so, describe it.

 

A:

 

 

Q:   2) Are credit/debit notes linked to previous documents (for example, orders, invoices)?

 

A:      [  ]Yes

[  ]No

 

1.11.2.2. Rebate / Commission Calculation Processing

 

Questions:

 

Q:   1) How often do you reimburse the customer for their rebates – weekly, monthly, quarterly or yearly?

 

A:

 

 

Q:   2) How are reimbursements made?

 

A:

 

Q:   3) Will you need to apply rebates to previous sales orders retroactively?

 

A:

 

 

Q:   4) Describe how you approve credit memos.

 

A:

 

 

Q:   5) Do you allow partial settlements for rebates? How do you handle them?

 

A:

 

1.11.2.3. Rebate Credit Memo

 

Questions:

 

Q:   1) Do you centralize or decentralize your settlement processing?

 

A:

 

 

Q:   2) Are billing documents created individually (one billing document per sales order or delivery) or collectively (one or more billing document for several orders or deliveries)?

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   3) Which documents are your billing documents based on (e.g. order, delivery)? Please describe in detail.

 

 

Explanation:  Note: Answer the same question for all other transactions such as returns, credit memos, debit memos, and normal sales.

 

A:

 

 

Q:   4) Are billing documents processed online or in batch? Describe the process for reviewing exception messages/error logs.

 

A:

 

 

Q:   5) How do you determine the send time for output?

 

A:

 

 

Q:   6) Do customers have a predefined time when they receive invoices (billing schedules)?

 

 

Explanation:  Note: In the customer master, you can specify a special calendar so that invoices can only be created on particular days. However, you should restrict the number of different calendars.

 

A:

 

 

Q:   7) In which cases do you combine or split orders/deliveries into invoices? Describe your consolidation/split criteria (e.g. payment terms, customer, export data).

 

 

Explanation:  Note: The standard R/3 system always attempts to merge deliveries with certain identical header data (such as identical partners, Incoterms, terms of payment, etc.). You can program additional merging or splitting criteria into the copying control between delivery and invoice.

 

A:

 

 

Q:   8) What type of billing documents are created (e.g. invoice, pro forma invoice, credit notes, debit notes, export invoice)?

 

A:

 

 

Q:   9) Do you need an invoice for free-of-charge products?

 

A:

 

 

Q:   10) Periodic billing allows a specified amount to be billed over a certain time period.  Do you utilize periodic billing (e.g. for rental contract type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   11) Do you use down payments?

 

A:

 

 

Q:   12) Milestone billing allows you to bill once a certain work level has been reached. Do you use milestone billing (e.g. for make-to-order type documents)?

 

A:      [  ]Yes

[  ]No

 

 

Q:   13) How are prices copied from sales documents to billing documents?

 

A:

 

Q:   14) In what cases can quantity differences occur between sales documents and billing documents? (for example, price changes, currency fluctuations, taxes, inflationary adjustments)?

 

A:

 

 

Q:   15) What are the reasons you would ever block a delivery from creating an invoice?

 

A:

 

 

Q:   16) What types of text are required in your billing documents? Are they required on output?

 

 

Explanation:  Note: Decide how each text type will be filled. For example, a text can be copied from the customer master, material master, preceding document, or standard text. In addition, INCLUDE commands must be added to billing documents for all text types that you want to print.

 

A:

 

 

Q:   17) What information is required in your lists of deliveries due for billing (billing due list)?

 

 

Explanation:  Note: These lists can be modified to some extent. For example, you can add or delete columns.

 

A:

 

 

Q:   18) What information do you require in your billing document lists?

 

 

Explanation:  Note: These lists can be modified to some extent. You can add or remove columns.

 

A:

 

 

Q:   19) When do you want to post accounting for your sales invoices (e.g. immediately, after review)?

 

A:

 

 

Q:   20) Which information is required for the accounting document (for example, reference number)?

 

A:

 

Q:   21) Describe your payments processes in detail.

 

A:

 

 

Q:   22) What kind of payments do you receive from the customer?

 

A:

1.12.          Foreign Trade Processing

1.12.1.                Legal Control

1.12.1.1. Monitoring of Legal Control Regulations

 

Questions:

 

Q:   1) Do you wish to check for the export license at delivery time, or when you create the sales order and the delivery?

 

A:

 

 

Q:   2) Which license types (for example, individual export licenses) do you need in the legal controls that apply to you (for example, foreign trade law)?

 

A:

 

 

Q:   3) Define the legal regulations you need for each country.

 

A:

 

 

Q:   4) Is the export license specific to a certain destination country?

 

A:      [  ]Yes

[  ]No

 

 

Q:   5) Is the export license specific to a certain customer?

 

A:      [  ]Yes

[  ]No

 

 

Q:   6) Is the export license specific to a certain sales transaction type?

 

A:      [  ]Yes

[  ]No

 

 

Q:   7) Is the export license specific to a certain type of product?

 

A:      [  ]Yes

[  ]No

 

 

Q:   8) Is the export license limited by a quantity amount?

 

A:      [  ]Yes

[  ]No

 

 

Q:   9) Is the export license limited by a monetary amount?

 

A:      [  ]Yes

[  ]No

 

1.12.2.                Declarations to the Authorities

1.12.2.1. Declarations to the Authorities

 

Questions:

 

Q:   1) Do you have to make declarations to authorities for EU?

 

A:

 

Q:   2) Do you have to make declarations to authorities for Japan?

 

A:

 

Q:   3) Do you have to make declarations to authorities for NAFTA?

 

A:

 

Q:   4) Do you have to make declarations to authorities for Switzerland?

 

A:      [  ]Yes

[  ]No

 

1.12.3.                Communication/Print

1.12.3.1. Output Transmission for Foreign Trade Documents

 

Questions:

 

Q:   1) Do you require shipment documents for physically transporting the merchandise? If so, what form of document (e.g. paper, EDI)?

 

A:

 

 

Q:   2) How are deliveries to be transmitted?

 

A:

 

Q:   3) How are shipping documents to be transmitted?

 

A:

I hope Questions framed here will be more useful and helps to understand the Client Business Process.

Depending on your project methodology, you may do this step at the beginning during a Discovery phase, you may do it during the project within each sprint or build cycle, or you may skip it altogether and hope for the best. That last option is a simple way to sabotage your project and guarantee a lot of late nights and awkward status meetings. 🙂 🙂 🙂

Thanking you.

Please refer my previous blog for SAP WM MM IM.

https://people.sap.com/shivakkumar.geethavenkatesan79

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