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Author's profile photo Andrea Wedderburn

Access Expert Chat Faster: SAP Launches New Launchpad Tile to Help Customers Solve Incidents Nearly 2x Faster

For people who need immediate Support help, Expert Chat instantly connects SAP customers to live, technical experts. Solve incidents nearly two times faster than traditional SAP support channels. And, for quicker access to Support, add the new Expert Chat tile to your personalized home page in the SAP ONE Support Launchpad.

Adding the Expert Chat Tile

  1. Go to SAP ONE Support Launchpad
  2. Click on the Personalize button in the upper left corner
  3. Type word “chat” into the search area
  4. Click the “+” button to add the tile to your Launchpad home screen

(See Video)

To learn more about SAP’s first live channel, read the February 2017 Gartner report, “Use SAP’s New Expert Chat Service to Accelerate SAP Product Problem Resolution.” For details on how to use Expert Chat, please read KBA 2213344.

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