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[See bottom of post for Aug 17, Aug 23, Sept 7, and Sept 11 updates regarding additional improvements rolled out]

It’s summer (at least, in the northern hemisphere), and while many folks are out on vacation/holiday, we here at Community Central are still busy working to improve your SAP Community experience. We are in the process of rolling out some more improvements to the profile, and I wanted to share with you what you can expect to see today and in the weeks to come.

What’s coming first (it’s live now already) is primary tags shown on the content lists in your profile, which look like this:

Also rolling out is an indicator (a green check mark) on questions listed in the profile, to show which questions have an accepted answer. (Jürgen L spotted this already and mentioned it in this blog.)

You should also notice that content appears in the profile much more quickly than before, close to realtime. This includes new content as well as updates to content.

And if you’re one of those who uses SAP Community on a mobile device, you’ll see that the mobile interface for the content overview and content lists in the profile has received an overhaul too, making it more user-friendly.

Unfortunately, after we rolled these items out yesterday, we became aware of an unpredictable (and infrequent) bug in the list of answers in profiles. The bug, which we did not encounter in our QA system, displays HTML code and answer text for some answers listed in some profiles, instead of the question title. The team investigated the issue and identified a fix and is in the process of rolling it out. So if it isn’t already gone now, the bug should disappear from the content lists in the profile shortly.

What’s coming up next? We do have more features in store, some of which are planned to go live soon after this first set. They include:

  • Additional content types, starting with Coffee Corner discussions, to be followed later by archived documents and archived discussions
  • Sorting and filtering in the content lists, similar to how we have sorting and filtering of followers and following now

And while the profile team is busy rolling out these features, they will also be working on a way to add the content type “comments” (on blogs, questions, and answers) to the profile. We’re trying to identify a good way to present those in the user interface, and the UX folks are working through that, so that might take a while longer to roll out. Text search within the lists, which will search for text not only in the titles but also in the content behind the titles, is also on the roadmap.

As these improvements go live, we’ll be making good progress on these ideas from Idea Place, with the hopes of eventually being able to call them all Delivered (meaning those parts of the ideas that we agreed to develop):

https://ideas.sap.com/D37954 See ALL of our SCN posts in the profile (like we used to)
https://ideas.sap.com/D41804 Show me ALL my content!
https://ideas.sap.com/D38104 the new SCN should have a tab at least with the name of My Archive where 1 can find his archives
https://ideas.sap.com/D42086 Search/filter/tag option should be there on profile page to search for specific blog or thread
https://ideas.sap.com/D40268  Sort order for My Answers and My Questions
https://ideas.sap.com/D39219 Add Primary Tag and filters against the blog, questions and answers
https://ideas.sap.com/D38919 user profile should show which of my question are answered
https://ideas.sap.com/D37923 Add list of own comments/discussions in profile

So, as you can see, the team has been busy and will continue to stay busy, whether it’s vacation season or not! I will update this post when the items actually roll out.

UPDATE AUGUST 17:

And there it is! Excited to announce that Coffee Corner discussions are now also listed in your profile!

UPDATE AUGUST 23:

And now archived documents are listed in the profile as well.

UPDATE SEPTEMBER 7:

And now archived discussions are listed in the profile as well.

UPDATE SEPTEMBER 11:

In the Following and Followers sections of the profile, we’ve rolled out an additional sort order: by date added.

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29 Comments

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  1. Steffi Warnecke

     

    Finally an update where, when I go through the list, I think for every item “Nice! Yeah, I like that!”.

    Looking forward to “coming next” stuff, too.

    Thanks, Audrey! 🙂

    .

    BTW: I have that bug, too (HTML code instead of link to the answer). Wondered what was going on, when you wrote about it. I’ll keep an eye on it to see, when it’s fixed.

    (4) 
    1. Gabriella Gogl-Gyorgy

      Hey Steffi,

      Fix is already on SAP Answers, so we are now running a new import and then all incorrect answers should appear fine in a few hours. 🙂

      Best,

      Gabi

      Update: Still not perfect, continuing working on it.

      Update2: solved 🙂

      (3) 
    1. Steffi Warnecke

      Jippie! Another step in the right direction. 🙂

       

      .

      Just a quick question:

      Why do some CC discussions show the tag “Coffee Corner” and some not (you can even see it in your screenshot here in the blog)? I’d guessed all of them should have that tag and since it’s all the same, there would be no need to show it for any of those discussions?

      .

      Regards,

      Steffi.

       

      (1) 
      1. Gabriella Gogl-Gyorgy

        Hey Steffi,

        Started investigating it, the root cause does not seem to related to the new features of the profile. We’ll notify the respective team and investigate further.

        Best,
        Gabi

        (0) 
      2. Audrey Stevenson Post author

        Hi Steffi,

        Since it seemed redundant to show the Coffee Corner tag for all the Coffee Corner discussions in the profile, we have now removed it entirely from that list in the profile.

        –Audrey

         

        (1) 
    1. Jürgen L

      This only effects SAP employees, correct?

      If I am not mistaken then documents from normal users had been migrated to blogs and so we will not see any archived documents in our profiles

      (2) 
  2. Colleen Hebbert

    Thanks for continual updates…

     

    With all these improvements the main items that would be cool to have is

    1 multiple photo uploads

    2 list of tags that I follow

    (2) 
    1. Audrey Stevenson Post author

       

      Hi Colleen,

      To my knowledge, multiple photos in the profile was not a highly requested feature and is not currently planned to be implemented. Additional content types,of which CC discussions and archived content are some examples, were highly requested, so that is where the active profile development is currently concentrated.

      The profile team is also actively working on a profile interface redesign, which is needed to accommodate many of the other highly requested features, including showing (and managing) your followed tags in your profile.

      (0) 
      1. Colleen Hebbert

        Hi Audrey

         

        You are right that it isn’t a high priority. I was commenting on my view of thr “perfect profile” for what else it could have. I think back to old platform and those two items and bookmarking were the gaps/differences functionality wise missing in people profile.

        (2) 
        1. Veselina Peykova

          My view of what a ‘perfect profile’ means, includes at least a few more things:

          • editable e-mail address;
          • threaded/flat view setting by default;
          • default reply sort option;
          • timezone and timestamp format;
          • separate indicator for closed questions;
          • advanced viewability settings of each significant field for following/anonymous/logged in users;
          • statistics for other users- percentage questions closed, percentage answers accepted, average time to respond;
          • content blacklist/whitelist by author and tag…

          Some of these are nice to have, for others – I would say ‘essential’.

          This only gets to show how different are users’ expectations, depending on how they use the site. 🙂

          (6) 
          1. Colleen Hebbert

            Hi Veselina

            Poor choice on my behalf using the word ‘perfect’. I was thinking more along lines of the “big ticket” functions that would improve the experience and in a way what we lost from when migrated off Jive. I

            agree with most of your points but some might be minor tweaks to existing functions.

             

            The statistics for users – I had thought of similiar when the 1DX first kicked off. But I wondered if such information might be restricted to moderators initially. However, it would be nice to know how active some members are and how they contribute to community quality by closing out their questions, etc.

             

            Cheers

            Colleen

             

            (1) 
      2. Steffi Warnecke

         

        Hello Audrey,

        is there any information if content in draft status and under moderation will also show up in the profile some time in the future (for the account owner, not visible to all visitors)? Maybe it would be enough to put them in the same categories, but with another icon so they stand out. 🙂

        (0) 
        1. Audrey Stevenson Post author

          Yes! Draft blogs and items in moderation are also in the list of content types to be added. Those require the redesigned profile, so will roll out sometime after that redesign is implemented.

          (3) 
  3. Audrey Stevenson Post author

    BTW, the team that’s bringing you these improvements (the profile team) has been hard at work in the past week workshopping the profile redesign that I mention above. Here’s a glimpse of them in the meeting room at the SAP Berlin office (photo taken by Oliver):

     

    (5) 

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