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How to insert a new user status in Change Request Management SAP Solution Manager release 7.20

Dear SDN community,

justed wanted to update you that we released an official knowledge based article (KBA) for my old blog How to insert a new user status in ChaRM 7.1 but now updated for SAP Solution Manager release 7.20.

Release has new user status functionality, so new status dependent customizing. The KBA has been reworked and covers more and deeper ‘ground’ :-).

You can find it here.


Best regards,




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  • Hi Michael

    Thanks for taking time to publish all this content it is really helpful.

    I have the below problem please help :

    actions and condition are defined, however when i go to the transaction type on the sm_crm ui and click on the actions button multiple actions appear for create status.