Dear SDN community,
justed wanted to update you that we released an official knowledge based article (KBA) for my old blog How to insert a new user status in ChaRM 7.1 but now updated for SAP Solution Manager release 7.20.
Release has new user status functionality, so new status dependent customizing. The KBA has been reworked and covers more and deeper ‘ground’ :-).
You can find it here.