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In this blog post, I will explain the steps needed for updating system data in Support Portal using the Support Hub user. If you’re managing different customers, additional things have to be configured.

It took a lot of research and debugging… For further details, you can refer to https://launchpad.support.sap.com/#/notes/2182476/E

  1. Create Support Hub S user as described in SOLMAN_SETUP.
  2. Configure Solution Manager:
    1. SOLMAN_SETUP has to be green.
    2. Copy RFC
      1. Select created SAP-SUPPORT_PORTAL RFC:
      2. Check S user (has to be Support Hub user):
      3. Copy RFC, name it SM_SP_<customer_number>_H:

      4. Change S user / password:

        Unlike in the old RFCs, it’s not possible to check the password, the return code is always HTTP 200.
    3. Test upload in LMDB:

      Note: You can ignore HTTP 500 error codes.

Troubleshooting:

  1. If Maintenance Planner can’t open the system, just delete it in SMP and manually update the system from LMDB.
  2. If no other customer numbers are updated, check if the BaDi is active:
  3. Sometimes, the system isn’t uploaded correctly, if this is the case, try to resynchronize it from SLD with report RLMDB_SYNC_TECHNICAL_SYSTEM (check the “Delete before resynchr.” checkbox).
  4. If automatic system update is disabled, add parameter UPLOAD_SYSDATA_GLOBAL_SETTING = X in AGS_WORK_CUSTOM.
  5. When you want to check for upload problems, use SLG1 with AI_LMDB / UPLOAD:
  6. Using report RLMDB_UPLOAD_FEATURE_STATUS, you can check the configuration status:
  7. You should check the joblog of SM:UPLOAD SYSTEM DATA on a regular base, you will find helpful information there why the upload is failing (e. g. manual entered systems or systems without product version aren’t uploaded). A CX_SISE_EXCEPTION can be caused by systems with addon product versions but no main product version.

 

If you have problems, feel free to contact me!

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2 Comments

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  1. Reza Ejersbo

    Hello Daniel,

     

    Thanks for good Information,

    When I try to Upload to SAP Support Portal

    I get this massages:

    System data is uploaded successfully to SAP Backend. – Display Help

    An exception of type CX_SISE_EXCEPTION has occurred.

     

    Any Idea why?

     

    Thanks

     

    (0) 

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