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In this tutorial, you learn how to integrate SAP Cloud for Customer with Azure Active Directory (Azure AD).

Integrating SAP Cloud for Customer with Azure AD provides you with the following benefits:+

  • You can control in Azure AD who has access to SAP Cloud for Customer
  • You can enable your users to automatically get signed-on to SAP Cloud for Customer (Single Sign-On) with their Azure AD accounts
  • You can manage your accounts in one central location – the Azure portal

Prerequisites

To configure Azure AD integration with SAP Cloud for Customer, you need the following items:

  • An Azure AD subscription
  • A SAP Cloud for Customer single sign-on enabled subscription

Scenario description

In this tutorial, you test Azure AD single sign-on in a test environment. The scenario outlined in this tutorial consists of two main building blocks:+

  1. Adding SAP Cloud for Customer from the gallery
  2. Configuring and testing Azure AD single sign-on

To configure the integration of SAP Cloud for Customer into Azure AD, you need to add SAP Cloud for Customer from the gallery to your list of managed SaaS apps.+

To add SAP Cloud for Customer from the gallery, perform the following steps:+

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.Active Directory
  2. Navigate to Enterprise applications. Then go to All applications.Applications
  3. application, click New application button on the top of dialog.Applications
  4. In the search box, type SAP Cloud for Customer.Creating an Azure AD test user 
  5. In the results panel, select SAP Cloud for Customer, and then click Add button to add the application.Creating an Azure AD test user

Configuring and testing Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with SAP Cloud for Customer based on a test user called “Britta Simon”.+

For single sign-on to work, Azure AD needs to know what the counterpart user in SAP Cloud for Customer is to a user in Azure AD. In other words, a link relationship between an Azure AD user and the related user in SAP Cloud for Customer needs to be established.+

In SAP Cloud for Customer, assign the value of the user name in Azure AD as the value of the Username to establish the link relationship.+

To configure and test Azure AD single sign-on with SAP Cloud for Customer, you need to complete the following building blocks:+

    1. Configuring Azure AD Single Sign-On – to enable your users to use this feature.
    2. Creating an Azure AD test user – to test Azure AD single sign-on with Britta Simon.
    3. Creating a SAP Cloud for Customer test user – to have a counterpart of Britta Simon in SAP Cloud for Customer that is linked to the Azure AD representation of user.
    4. Assigning the Azure AD test user – to enable Britta Simon to use Azure AD single sign-on.
    5. Testing Single Sign-On – to verify whether the configuration works.

+

Configuring Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal and configure single sign-on in your SAP Cloud for Customer application.+

To configure Azure AD single sign-on with SAP Cloud for Customer, perform the following steps:

  1. In the Azure portal, on the SAP Cloud for Customer application integration page, click Single sign-on.Configure Single Sign-On
  2. On the Single sign-on dialog, select Mode as SAML-based Sign-on to enable single sign-on.Configure Single Sign-On 
  3. On the SAP Cloud for Customer Domain and URLs section, perform the following steps:Configure Single Sign-Ona. In the Sign-on URL textbox, type a URL using the following pattern: https://<server name>.crm.ondemand.com

    b. In the Identifier textbox, type a URL using the following pattern: https://<server name>.crm.ondemand.com

  4. On the User Attributes section, perform the following steps:Configure Single Sign-Ona. In User Identifier list, select the ExtractMailPrefix() function.

    b. From the Mail list, select the user attribute you want to use for your implementation. For example, if you want to use the EmployeeID as unique user identifier and you have stored the attribute value in the ExtensionAttribute2, then select user.extensionattribute2.

     

  5. On the SAML Signing Certificate section, click Metadata XML and then save the metadata file on your computer.Configure Single Sign-On
  6. Click Save button.Configure Single Sign-On
  7. On the SAP Cloud for Customer Configuration section, click Configure SAP Cloud for Customer to open Configure sign-on window. Copy the SAML Single Sign-On Service URL from the Quick Reference section.Configure Single Sign-On

 

  1. Creating an Azure AD test user

    The objective of this section is to create a test user in the Azure portal called Britta Simon.+

    Create Azure AD User+

    To create a test user in Azure AD, perform the following steps:+

      1. In the Azure portal, on the left navigation pane, click Azure Active Directory icon.Creating an Azure AD test user
      2. To display the list of users, go to Users and groups and click All users.Creating an Azure AD test user
      3. To open the User dialog, click Add on the top of the dialog.Creating an Azure AD test user
      4. On the User dialog page, perform the following steps:Creating an Azure AD test usera. In the Name textbox, type BrittaSimon.

        b. In the User name textbox, type the email address of BrittaSimon.

        c. Select Show Password and write down the value of the Password.

        d. Click Create.

        To get SSO configured, perform the following steps:

        a. Login into SAP Cloud for Customer portal with administrator rights.

        b. Navigate to the Application and User Management Common Task and click the Identity Provider tab.

        c. Click New Identity Provider and select the metadata XML file you have downloaded from the Azure portal. By importing the metadata, the system automatically uploads the required signature certificate and encryption certificate.

        Configure Single Sign-On

        d. Azure Active Directory requires the element Assertion Consumer Service URL in the SAML request, so select the Include Assertion Consumer Service URL checkbox.

        e. Click Activate Single Sign-On.

        f. Save your changes.

        g. Click the My System tab.

        Configure Single Sign-On

        h. In Azure AD Sign On URL textbox, paste SAML Single Sign-On Service URL which you have copied from Azure portal.

        Configure Single Sign-On

        i. Specify whether the employee can manually choose between logging on with user ID and password or SSO by selecting the Manual Identity Provider Selection.

        j. In the SSO URL section, specify the URL that should be used by your employees to sign on to the system. In the URL Sent to Employee list, you can choose between the following options:

        Non-SSO URL

        The system sends only the normal system URL to the employee. The employee cannot log on using SSO, and must use password or certificate instead.

        SSO URL

        The system sends only the SSO URL to the employee. The employee can log on using SSO. Authentication request is redirected through the IdP.

        Automatic Selection

        If SSO is not active, the system sends the normal system URL to the employee. If SSO is active, the system checks whether the employee has a password. If a password is available, both SSO URL and Non-SSO URL are sent to the employee. However, if the employee has no password, only the SSO URL is sent to the employee.

        k. Save your changes.

    Creating a SAP Cloud for Customer test user

    In this section, you create a user called Britta Simon in SAP Cloud for Customer. Please work with SAP Cloud for Customer support team to add the users in the SAP Cloud for Customer platform.

    Note

    Please make sure that NameID value should match with the username field in the SAP Cloud for Customer platform.+

    Assigning the Azure AD test user

    In this section, you enable Britta Simon to use Azure single sign-on by granting access to SAP Cloud for Customer.+

    Assign User+

    To assign Britta Simon to SAP Cloud for Customer, perform the following steps:+

      1. In the Azure portal, open the applications view, and then navigate to the directory view and go to Enterprise applications then click All applications.Assign User
      2. In the applications list, select SAP Cloud for Customer.Configure Single Sign-On
      3. In the menu on the left, click Users and groups.Assign User
      4. Click Add button. Then select Users and groups on Add Assignment dialog.Assign User
      5. On Users and groups dialog, select Britta Simon in the Users list.
      6. Click Select button on Users and groups dialog.
      7. Click Assign button on Add Assignment dialog.

    Testing single sign-on

    In this section, you test your Azure AD single sign-on configuration using the Access Panel.+

    When you click the SAP Cloud for Customer tile in the Access Panel, you should get automatically signed-on to your SAP Cloud for Customer application. For more information about the Access Panel, see Introduction to the Access Panel.

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3 Comments

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  1. Tobias Träger

    Thank for this great post. Does this SSO functionality depend on the type of employee replication in C4C? So does this also work if the employees/users in C4C are integrated with ECC?

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