New HTML5 video playback in SAP One Support Launchpad available now

[Former Member]

HTML5 video playback

Now you can easily access our KBA videos from mobile devices.

We recently introduced a new method of video playback for KBAs hosted on the SAP ONE Support Launchpad. The video playback has been changed to HTML5 which means that there is no separate embedded player required but instead, it is handled natively in the browser. The playback will work on all devices where an HTML5 compatible browser is available. As the SAP ONE Support Launchpad works with such browsers, every customer can enjoy this new feature moving forward. The video will automatically be resized to the browser resolution which ensures a much better user experience on mobile devices.

This is how the new playback looks on IE and Chrome:

Testing the new functionality

After the new player was implemented we started to check it internally with a few users. We could make some tests with mobile devices also. The results were promising. It was working as expected in all cases. Before we switched it live for the customers, we wanted to verify that they have the same experience. To do so, we asked some of our customers who already helped SAP in such cases: we approached a handful of them via email describing the situation and provided the possibility to test the new video playback in advance. Luckily we have some customers who were able to check the behavior in the given timeframe based on the test case I prepared for them. The feedbacks were the same as we saw in the internal tests: all positive. They also provided additional information, that we can use later to enhance the video offerings.

As it was technically possible, we could switch on the new function in the SAP ONE Support Launchpad without delay after the customers’ tests.

Where are we at with regards to KM Videos?

• In the first half of 2017, 34 KBAs with embedded videos were created.


• 10 of these KBAs are Expert Webinar sessions, where the recording of the live presentation is provided as a video, so that additional customers can review it later.


• Overall there are over 400 video KBAs available already.

Enjoy it!