HTML5 video playback
Now you can easily access our KBA videos from mobile devices.
We recently introduced a new method of video playback for KBAs hosted on the SAP ONE Support Launchpad. The video playback has been changed to HTML5 which means that there is no separate embedded player required but instead, it is handled natively in the browser. The playback will work on all devices where an HTML5 compatible browser is available. As the SAP ONE Support Launchpad works with such browsers, every customer can enjoy this new feature moving forward. The video will automatically be resized to the browser resolution which ensures a much better user experience on mobile devices.
This is how the new playback looks on IE and Chrome:
Where are we at with regards to KM Videos?
- In the first half of 2017, 34 KBAs with embedded videos were created.
- 10 of these KBAs are Expert Webinar sessions, where the recording of the live presentation is provided as a video, so that additional customers can review it later.
- Overall there are over 400 video KBAs available already.