SAP Launches New Product Areas for Schedule an Expert!
Today, SAP announced new product areas for Schedule an Expert. For the added technologies, you can now talk with the same support engineers that you’d file an incident with – in a live, one-on-one 30-minute call.
Support On Your Schedule
Similar to booking a doctor’s appointment, Schedule an Expert lets you control when you speak with a support expert, and what you talk about. Discuss issues that you’d normally file in an incident or open in Expert Chat – only, with Schedule an Expert, you pick the time that works for you. Please Note: There is a minimum 3-day booking lead time to allow engineers to prepare for the appointment.
New Product Areas for Schedule an Expert
See below. Please Note: Schedule an Expert is only available for specific areas. If a product isn’t on the availability list, you will be routed to another SAP incident processing tool. For a complete list of available product areas, go here.
More Schedule an Expert product areas will be coming soon. Check back frequently for the latest releases.
| Cross Platform Integration | |
| Cross Platform Performance | |
| Customer Relationship Management | |
| APP PLATFORM Business Partner | CRM Interaction Center |
| CRM Master Data | CRM Sales |
| CRM Service | CRM UI Webclient |
| FIN (Finance) | |
| FIN Accounts Receivable and Payable | FIN Asset Accounting |
| FIN Posting and Taxes | SAP Financial Closing Cockpit |
| HCM (Human Capital Management) | |
| HCM Payroll | HCM Processes and Forms |
| HCM Benefits | HCM Talent Management |
| HCM Compensation Management | HCM Time Management |
| HCM Employee Self-Service | HCM Travel Management |
| HCM Fund/Position Management | Manager self-services add-on |
| HCM International Payroll | SAP E-Recruiting |
| HCM Organizational Management | SAP Learning Solution |
| HCM Pension Funds | SAP SuccessFactors HCM Core |
| HCM Personnel Administration | |
| Industry Solutions | |
| CRM for Utilities | Healthcare |
| Media | SAP Contract Accounts Receivable and Payable |
| Utilities | |
| MM (Materials Management) | |
| MM – SAP Fiori UX | MM Inventory Management |
| MM Invoice Verification | MM Purchasing |
| SAP Advanced Planning and Optimization | |
| SCM APO Demand Planning (FCS) | SCM APO Integration (CIF) |
| SCM APO Production Planning and Detailed Scheduling (PP/DS) | SCM APO Supply Network Planning (SNP) |
| SCM Transportation Management | |
| SD (Sales and Distribution) | |
| LE Shipping | |
| Supplier Relationship Management | |
| SRM Purchase Order | SRM Shopping Cart |
| SRM Workflow | UI add-on for SAP Supplier Relationship Management |
| Support Portal | |
| SAP Support Portal | |
Additional Resources