I am Anders Mosbæk Mygind and I manage the Århus Department at Invokers. I also code ABAP and have done that since the late 90ies. I am joined in the blog post by Chris Buch, one of our Fiori Developers who has developed the UI which we will be talking about. Invokers are part of the SAP Fiori Makers community (a learning community for design-driven application developers) and I will present a showcase from one of our customers in the next SAP Fiori Makers community call on July 6th.
In this blog, I will give you a glimpse into this showcase. Please register here for the call on July 6th to get more insights on the showcase.
A case study how you can extend standard SAP Fiori apps without breaking the experience for the end-user.
When the shoe manufacturer ECCO came to us with the explicit mission of delivering retail applications as Fiori applications we became their one-stop-shop for their new SAP Retail installation in their North American stores.
ECCO was well aware of the standard Fiori apps that SAP offered. They made it clear to Invokers that the apps we built were to blend seamlessly with SAPs standard offering and they wanted Invokers to make sure that the road towards a cloud environment was prepared. And so the challenge was not just to built nice apps but to make sure that they covered exactly the right amount of functions for the person using them to be enabled at that particular business flow.
Pick, Pack, Print and Send.
When the store associate goes to work in the morning one of tasks that has been traditionally very time consuming is handling the shipment of packages from the store. Anyone familiar with logistic flow knows that booking the Logistic Service Provider, printing the right labels and coordinating this task with the backoffice rarely happens without a great deal of phone calls, emails and at times, misunderstandings about quantities, recipients etc. In omni channel scenarios sending goods as smoothly from the brick&mortar stores as from the regional DC means a lot to the bottom line.
The scenario is not just covered by one app, but by a group of integration Fiori apps:
- a main Pick&Pack app,
- a Print app and
- two small apps to inform the store associate about pending shipping tasks that he/she needs to address.
Invokers used Design Thinking to capture the right amount of functionality for the Store Associate. Then developing the app closely with ECCOs own retail specialists ensuring that only essential functions was put into the app. Keeping the app as clean as possible ensures less confusion for a new employee and less training simply mean more time to assist customers in the store.
SAP Fiori Makers
Are you interested in discovering more? Then join the SAP Fiori Makers call staged each moth! You’ll get more insights into how SAP Fiori design guidelines and principles are improving the user experience for SAP customers.
Any additional questions regarding this project? Post a comment below – I’m looking forward to get in contact with you.