Enhance the Customer Experience Of Your Service Function With Machine Learning

[Ehrhardt]

Enhancing Your Customers’ Experience

Enhancing your customer’s experience is an absolute necessity in the digital era of fierce competition for attention, views, and B2B (business to business) and consumer dollars.

If you are not continuously innovating your service processes to offer the very best customer experience you are likely falling behind your competition.

Why It’s So Important

Take as an example, New York City restaurants. Their competition is fierce. There are just so many, upon so many places to eat out in New York City that restaurants in this environment are seasoned professionals when it comes to both food and the hospitality of their service.

Well whatever business you’re in, the World Wide Web has opened it up to a New York City restaurant industry level of competition. Are you enhancing to keep up?

Start Where You Are

We are on the cusp of a revolution in human-machine intelligence that will revolutionize business, technology, and humanity forever.

If you have a steady increase of new data from your business activities and have already begun to implement “micro-services” with their ability to seamlessly interface through APIs, there is a window opening on the opportunity to leverage machine learning for spectacular results in your field.

As the price performance of digital computation keeps pace with its decades-long exponential growth, you will soon have enough digital computation available to your business to leverage the data you have collected. Data will be the raw material of this revolution.

Make it a goal to gather more data and have the most information about your line of production.

Innovation Networks

The most valuable and complex technologies are increasingly innovated by marvelously intelligent networks that self-organize.

Your business can spur innovation by leveraging networks related to the service you provide to optimize the impact that machine learning capabilities will have on the core values of your service function.

 

Looking forward to your feedback on this blog post and to sharing knowledge with you.

This blog was originally posted on Leveraging Networks. Please follow me on Twitter and LinkedIn