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Recently I am working on CRM Interactive Report and I was quite confusing about the difference between these two key figures below:
This report is created based on Reporting Area: ServiceOrder
The technical name for “Gross Value of Service Orders”: /CRMBW/SVO_GV
“Gross Value Header”: /CRMBW/GV_SVOH
From this customizing I know the cache table to display report key figure values for Service Order is: CRMD_DHR_HSRVORD
However in this table there is only one field GROSS_VALUE_H, and how can this single field serve two key figures mentioned in the title of this blog?
Via debugging I have figured out how the key figure values are retrieved from database table and rendered in WebUI.
It consists of two steps:
1. the guid of orders which fulfills the specified search criteria in WebUI is fetched from CRMD_ORDER_INDEX via reporting framework API CRM_BSP_OIC_1O_SEARCH_FROM_RF.
I write a simple report to simulate the call sent from Reporting UI:
REPORT crm_bw_gross_value_header.

PARAMETERS: date TYPE sy-datum OBLIGATORY DEFAULT '20150127'.
DATA: lt_table TYPE TABLE OF crmd_dhr_hsrvord.
 TYPES: BEGIN OF t_oltp_srv_order,
          n_of_unplan_conf TYPE crmt_number_of_h,
          predecessor_srv TYPE crmt_boolean,
          n_of_srv_conf TYPE crmt_number_of_h,
          n_of_srv_order TYPE crmt_number_of_h,
          grval_unplan TYPE crmt_gross_value_cum,
          object_type TYPE swo_objtyp,
          gross_value_h TYPE crmt_gross_value_cum,
          grval_srv_order TYPE crmt_gross_value_cum,
          stat_open TYPE crmt_status_open,
          changed_at TYPE crmt_changed_at_usr,
          created_at TYPE crmt_created_at_usr,
          lc_srv_duration TYPE crmt_bw_lifecycle,
          lc_srv_dur_unit TYPE crmt_bw_lifecycle_unit,
          srq_work_dura TYPE timedura,
          srq_work_unit TYPE timeunitdu,
          srq_tot_dura TYPE timedura,
          srq_tot_unit TYPE timeunitdu,
          srq_work_dura_qu TYPE crmt_srv_duration,
          srq_work_unit_qu TYPE crmt_srv_duration_uom,
          srq_tot_dura_qu TYPE crmt_srv_duration,
          srq_tot_unit_qu TYPE crmt_srv_duration_uom,
        END OF t_oltp_srv_order.
        DATA: ls_oltp_srv_order TYPE t_oltp_srv_order,
              lt_oltp_srv_order TYPE TABLE OF t_oltp_srv_order,
              lt_single_filter_tab TYPE crmt_name_value_pair_tab,
              lt_guid_list TYPE crmt_bsp_objectkey_tab,
              lt_multi_filter_tab TYPE crmt_bsp_search_multi_val_tab,
              ls_multi_filter LIKE LINE OF lt_multi_filter_tab,
              ls_filter_item TYPE LINE OF crmt_bsp_range_tab,
              lt_person TYPE crmt_report_gp_guid_intnum_ta,
              lt_return TYPE bapiret2_t,
              lv_gross_h TYPE crmt_gross_value_cum,
              lv_sum_so TYPE crmt_gross_value_cum,
              lt_guid TYPE crmt_object_guid_tab.

 DATA(ls_template) = VALUE crmt_name_value_pair( name = 'TEMPLATE_TYPE' ).
 APPEND ls_template TO lt_single_filter_tab.

 ls_multi_filter-fieldname = 'OBJECT_TYPE'.
 ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = 'BUS2000116' ).
 APPEND ls_filter_item TO ls_multi_filter-searchvalues.
 ls_filter_item-low = 'BUS2000117'.
 APPEND ls_filter_item TO ls_multi_filter-searchvalues.
 APPEND ls_multi_filter TO lt_multi_filter_tab.

  CALL FUNCTION 'CRM_RESOLVE_RESPONSE_AREA'
      EXPORTING
        iv_my              = ''
        iv_team            = ''
        iv_group           = 'X'
      IMPORTING
        ev_gp_guids_intnum = lt_person.
 CLEAR: ls_multi_filter.
 ls_multi_filter-fieldname = 'BU_PARTNER'.
 LOOP AT lt_person ASSIGNING FIELD-SYMBOL(<person>).
    ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = <person>-gp_extnum ).
    APPEND ls_filter_item TO ls_multi_filter-searchvalues.
 ENDLOOP.
 APPEND ls_multi_filter TO lt_multi_filter_tab.

 CLEAR: ls_multi_filter.
 ls_multi_filter-fieldname = 'PARTNER_FCT'.
 ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = '00000012' )."Sales Representative
 APPEND ls_filter_item TO ls_multi_filter-searchvalues.
 ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = '00000014' )."Employee Responsible
 APPEND ls_filter_item TO ls_multi_filter-searchvalues.
 APPEND ls_multi_filter TO lt_multi_filter_tab.

 CLEAR: ls_multi_filter.
 ls_multi_filter-fieldname = 'OBJECT_ID'.
 APPEND ls_multi_filter TO lt_multi_filter_tab.

 CLEAR: ls_multi_filter.

 ls_multi_filter-fieldname = 'POSTING_DATE'.
 ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = date ).
 APPEND ls_filter_item TO ls_multi_filter-searchvalues.
 APPEND ls_multi_filter TO lt_multi_filter_tab.

 CALL FUNCTION 'CRM_BSP_OIC_1O_SEARCH_FROM_RF'
      EXPORTING
        it_search_tab             = lt_single_filter_tab
        it_multivalues            = lt_multi_filter_tab
        iv_extern_call            = 'X'
        iv_select_for_headerlevel = 'X'
        iv_obj_il                 = '/CRMBW/OLTP_SRV_ORDER'
        iv_report_area            = 'SERVICEORDER'
      IMPORTING
        et_guidlist               = lt_guid_list
        et_return                 = lt_return.
Execute the report, in my system for posting date 2015.01.27, there are five Service Orders & Service Confirmation:
2. Buffer table CRMD_DHR_HSRVORD is then read with the guid fetched from step1, and key figure calculation is done in BAdI implementation class CL_CRM_RFQ1OCALC_STATUS_COMMON.
In line 638 the logic is clear: the gross value of Service Order key figure is only accumulated when the given order is a Service Order ( object_type = ‘BUS2000116’ ).
This BAdI is called within OLTP extractor belonging to Service Order Reporting Area: /CRMBW/OLTP_EXTRACT_SRV_ORDER
As a result I can now continue with my simulation report to calculate these two key figures with the same logic:
lt_guid = CORRESPONDING #( lt_guid_list ).
SELECT * INTO TABLE lt_table FROM crmd_dhr_hsrvord FOR ALL ENTRIES IN lt_guid
   WHERE guid = lt_guid-table_line.

LOOP AT lt_table ASSIGNING FIELD-SYMBOL(<field>).
   lv_gross_h = lv_gross_h + <field>-gross_value_h.
   IF <field>-object_type = 'BUS2000116'.
      lv_sum_so = lv_sum_so + <field>-gross_value_h.
   ENDIF.
ENDLOOP.

WRITE:/ |Gross Value Header:{ lv_gross_h }| COLOR COL_NEGATIVE.
WRITE:/ |Gross Value of Service Order: { lv_sum_so }| COLOR COL_NEGATIVE.
Now execute the report, and you can get the same calculated value as you see in WebUI for posting date 2015.01.27:
Alternatively I have written another report which calls the Reporing framework API from a higher level. The two steps mentioned above are embedded within API RSOA_DSOURCE_READ_REMOTE_DATA.
REPORT crm_bw_read_gross_value.
TYPES:
  BEGIN OF rsurfcdata,
    clustr TYPE indx_clstr,
    clustd TYPE indx_clust,
  END   OF rsurfcdata,
  lty_t_container TYPE STANDARD TABLE OF rsurfcdata WITH DEFAULT KEY.
DATA: lv_max TYPE int4,
 l_t_selections    TYPE sbiwa_t_select,
    l_t_fields        TYPE sbiwa_t_fields,
    ls_field          LIKE LINE OF l_t_fields,
    l_t_container     TYPE lty_t_container,
    l_t_msg TYPE rs_t_msg.
PARAMETERS: logsys TYPE logsys OBLIGATORY DEFAULT 'QHDCLNT504',
             date TYPE sy-datum OBLIGATORY DEFAULT '20150127'.

DATA: ls_selection LIKE LINE OF l_t_selections.

ls_selection = value #( fieldnm = 'APP_SERVER' sign = 'I' option = 'EQ' low = 'ldciqhd'  ).
APPENd ls_selection TO l_t_selections.

ls_selection = value #( fieldnm = 'LOG_SYSTEM' sign = 'I' option = 'EQ' low = logsys  ).
APPENd ls_selection TO l_t_selections.

ls_selection = value #( fieldnm = 'REPORT_AREA' sign = 'I' option = 'EQ' low = 'SERVICEORDER'  ).
APPENd ls_selection TO l_t_selections.

ls_selection = value #( fieldnm = 'SELECTION_ID' sign = 'I' option = 'EQ' low = '0000'  ).
APPENd ls_selection TO l_t_selections.

ls_selection = value #( fieldnm = 'USERNAME' sign = 'I' option = 'EQ' low = sy-uname  ).
APPENd ls_selection TO l_t_selections.

ls_selection = value #( fieldnm = 'POSTING_DATE' sign = 'I' option = 'EQ' low = date  ).
APPENd ls_selection TO l_t_selections.

ls_field-fieldnm = 'APP_SERVER'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'LOG_SYSTEM'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'REPORT_AREA'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'SELECTION_ID'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'USERNAME'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'POSTING_DATE'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'CURRENCY'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'GROSS_VALUE_H'.
APPEND ls_field TO l_t_fields.

ls_field-fieldnm = 'GRVAL_SRV_ORDER'.
APPEND ls_field TO l_t_fields.

CALL FUNCTION 'RSOA_DSOURCE_READ_REMOTE_DATA'
            EXPORTING
              i_datasource       = '/CRMBW/OLTP_SRV_ORDER'
              i_slogsys          = logsys
              i_maxrows          = lv_max
            TABLES
              i_t_selections     = l_t_selections
              i_t_fields         = l_t_fields
              e_t_container      = l_t_container
              e_t_msg            = l_t_msg
            EXCEPTIONS
              remote_read_failed = 1
              x_message          = 2.

WRITE:/ lines( l_t_container ).
Of source the response stored in l_t_container has compressed format, which could be parsed by the corresponding program specified in variable l_program.
The name of this program could be read from function module RSAR_ISOURCE_MD_T_GET. See the following report as an example:
REPORT crm_bw_read_metadata.

PARAMETERS: oltp TYPE rsa_isource OBLIGATORY DEFAULT '/CRMBW/OLTP_SRV_ORDER',
            logsys TYPE rsa_logsys OBLIGATORY DEFAULT 'QHDCLNT504'.

DATA: l_s_osoltp TYPE rsarc_s_rsosoltp,
      l_t_fields TYPE rsarc_t_rsfield,
      l_s_ts TYPE rsarc_s_rsts,
      l_t_tsfields TYPE rsarc_t_rstsfield,
      l_t_selfields TYPE rsarc_t_rsfield.
 CALL FUNCTION 'RSAR_ISOURCE_MD_T_GET'
      EXPORTING
        i_isource           = oltp
        i_objvers           = 'A'
        i_logsys            = logsys
        i_tobjvers          = 'A'
        i_without_authority = rs_c_true
        i_selfields_for_rc  = rs_c_true
      IMPORTING
        e_s_osoltp          = l_s_osoltp
        e_t_field           = l_t_fields
        e_t_selfd           = l_t_selfields
        e_s_ts              = l_s_ts
        e_t_tsfield         = l_t_tsfields
      EXCEPTIONS
        isource_not_found   = 1
        unauthorized        = 2
        OTHERS              = 3.

 WRITE:/ lines( l_t_fields ).
The program name to parse the reporting response into ABAP format is stored in variable l_s_ts:
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