General PDF errors with C4C Integration
Error 1: Output type ZF12 does not contain any PDF form types
User is getting the error while clicking the PDF link Icon.
Open Sales Order ABC –> Go to the Document Flow –> Open the XYZ –> click on the PDF Icon
Probable Reason/ Root Cause:
In customer system for output type ZFI2 this entry is missing and form type entry as PDF was missing hence C4C was not able to retrieve PDF.
How to Fix:
- Login to the ERP/CRM backend & open the T-Code: NACT
2. Select output type & press Display
3. Select Output Type as ZF12 (As per error message received in C4C screen)
4. Press Position.
5. Select Processing routines & the press ENTRY under FORM routine
6. You will find PDF/Smart Form & Form Type is empty.
You need to update the same to resolve the error.
Updated Record:
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Error 2: Output type COD1 does not contain a SAPScript form
Description: Issue exists in Opportunity Sales document flow -PDF , Sales document flow (pdf) not updating against opportunity and getting above error.
Root Cause:
One of the probable root cause is customer are using Z program for output ZBAO which is not returning any value while call from C4C.
You can debug C4C call by putting external breakpoint with user CODINTEG in FM ERP_LORD_GET_PRINT_PREVIEW.
You need to adjust the program to make this work.