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Error 1: Output type ZF12 does not contain any PDF form types 

User is getting the error while clicking the PDF link Icon.

Open Sales Order ABC –> Go to the Document Flow –> Open the XYZ  –> click on the PDF Icon

 

Probable Reason/ Root Cause:

In customer system for output type ZFI2 this entry is missing and form type entry as PDF was missing hence C4C was not able to retrieve PDF.

How to Fix:

  1. Login to the ERP/CRM backend & open the T-Code: NACT

2.  Select output type & press Display

3.  Select Output Type as ZF12 (As per error message received in C4C screen)

 

4. Press Position.

 

5. Select Processing routines  & the press ENTRY under FORM routine 

 

6. You will find PDF/Smart Form & Form Type is empty.

 

You need to update the same to resolve the error.

Updated Record:

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Error 2: Output type COD1 does not contain a SAPScript form

Description: Issue exists in Opportunity Sales document flow -PDF , Sales document flow (pdf) not updating against opportunity and getting above error.

 

Root Cause:

One of the probable root cause is customer are using Z program for output ZBAO which is not returning any value while call from C4C.

You can debug C4C call by putting external breakpoint with user CODINTEG in FM ERP_LORD_GET_PRINT_PREVIEW.

 

You need to adjust the program to make this work.

 

 

 

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