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Frank Schuler
Frank Schuler
June 7, 2017 1 minute read

Tips & Tricks to make the new SAP Support Hub Connectivity work for you

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In my experience, to setup the new SAP Support Hub Connectivity, it is best to just follow the SAP_SUPPORT_HUB_CONFIG Task List from transaction STC01:

However, there are 2 important prerequisites:

  1. In transaction RZ10 set parameter ssl/client_ciphersuites to 918:PFS:HIGH.
  2. When creating your anonymous client SSL certificate, include the VeriSign and Symantec certificates from site https://support.sap.com:
    This is how it looks in transaction STRUST:

With this your Service Point is created successfully:

The one warning I get is about a not defined Server group, which I can take care of later:

Welcome to the new SAP Support Hub connectivity world 😉

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      • Former Member

        Hello Frank Schuler,

         

        Thanks for the blog. It helped us fix the same issue in SM72 SP05. But only difference is we had to download 2 VeriSign certificates (G4 & G5).

         

        Best Regards,

        Suresh Kadali

         

      • Fredi Stärk

        Hello Frank,

        thank you for this helpful document.

        Question: can you please describe in more detail point 2. (include Symantec and Verisign certificatws) ?

        Thank you

        Fredi