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Tips & Tricks to make the new SAP Support Hub Connectivity work for you

In my experience, to setup the new SAP Support Hub Connectivity, it is best to just follow the SAP_SUPPORT_HUB_CONFIG Task List from transaction STC01:

However, there are 2 important prerequisites:

  1. In transaction RZ10 set parameter ssl/client_ciphersuites to 918:PFS:HIGH.
  2. When creating your anonymous client SSL certificate, include the VeriSign and Symantec certificates from site https://support.sap.com:
    This is how it looks in transaction STRUST:

With this your Service Point is created successfully:

The one warning I get is about a not defined Server group, which I can take care of later:

Welcome to the new SAP Support Hub connectivity world 😉

2 Comments
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  • Hello Frank Schuler,

     

    Thanks for the blog. It helped us fix the same issue in SM72 SP05. But only difference is we had to download 2 VeriSign certificates (G4 & G5).

     

    Best Regards,

    Suresh Kadali

     

  • Hello Frank,

    thank you for this helpful document.

    Question: can you please describe in more detail point 2. (include Symantec and Verisign certificatws) ?

    Thank you

    Fredi