Guided Answers Decision Trees allow us to provide multiple solutions based on questions. By combining a list of popular KBA’s, tagging current best KBA’s, and combining this with Guided Answers we have a single Decision tree that can solve upwards of 80% of Bi authentication problems.
We have our top Master KBA’s – These knowledge base articles contain how to info and all additional supporting info to troubleshoot a vast majority of problems
Articles that are not as fully developed as Master KBA’s will show up as simple How to KBA’s
Other helpful KBA’s are Troubleshooting KBA’s which contain troubleshooting, tracing, or logging steps to help solve a problem. Unlike Master KBA’s these are typically just meant for supporting a particular type of functionality
the final type of KBA (currently this could expand later) is for simple Error Message KBA’s which are written to help solve specific product errors
This Guided answer tree was designed to list the solutions to the vast majority of Business Intelligence Authentication issues
To note to access the tree you must logon to the SAP support Portal with your S-user account.
Please feel free to provide feedback, this feature is new and we’d like to improve it to make it as useful as possible. Thanks!