Delivering on the promise of S/4HANA innovations means introducing new UX at scale with broad & diverse impacts on your target audience – including your end users, business process experts, business stakeholders, & IT support personnel. We have too often seen early S/4HANA adopters struggle to find right mix of roles & responsibilities necessary to:
- Centrally coordinate common activities;
- Collaborate effectively across all impacted groups;
- Enable the S/4HANA project team to meet & exceed expectations.
Based on our experiences across many of these early adopters, this blog introduces the roles & associated responsibilities of S/4HANA projects implementing Fiori user experiences.
Just as digital transformation involves more than introducing mobile apps, delivering S/4HANA user experience involves more than simply activating Fiori apps. Core S/4HANA innovations provide strategic impact through: real-time insights-to-action via embedded analytics; enhanced automation; and contextual support. Business users derive immediate value from these S/4HANA innovations through Fiori user experiences.
Delivering User Experience (UX) is therefore a core capability of S/4HANA projects, regardless of the business processes being deployed, the industry solution in scope, or whether deploying Cloud or On-Premise. Based on our experiences across many of the early adopters, S/4HANA projects require new & updated project roles to deliver UX successfully. Including the new and essential role of User Experience Lead who takes central responsibility for ensuring your project meets or exceeds the user experience expectations of your S/4HANA target audience.
To assist customers and partners implementing S/4HANA, we have compiled best practice descriptions of the project roles and responsibilities essential to successfully deliver S/4HANA User Experience. Each role description includes:
- An overview of the role’s key challenges & responsibilities
- How the role interacts with other project roles to deliver end-to-end user experiences
- Need-to-know UX Fundamentals for the role
- Critical & Optional activities for the role depending on project scope
- Recommendations & linked resources for Getting Started
- Recommendations & linked resources for projects with Advanced scope, such as extensions, custom apps, and advanced Cloud-based capabilities
These roles essential to delivering S/4HANA User Experiences include:
- User Experience Lead
- Functional Application Expert
- Analytics Expert
- Basis Expert
- Enterprise Architect
- Project Manager
On S/4HANA projects, your UX Lead takes the central responsibility for ensuring your project delivers a simple, coherent and immediately valuable user experience to the target audience of your S/4HANA project. Your UX Lead acts the central point of contact & coordination for other project roles with user experience responsibilities.
For further insights into the essential Fiori roles and profiles required for S/4HANA projects, see the following link:
We start with a brief background on how Fiori delivers great user experiences in S/4HANA, and then For further insights
Fiori – Merging the People / Technology / Business
SAP Fiori is a UX framework that brings great user experiences to enterprise applications. Based on user roles and business processes, SAP Fiori simplifies doing business. SAP Fiori is a paradigm shift away from monolithic ERP solutions towards light-weight apps tailored to the users’ tasks. To accelerate the transformation of the world’s digital economy, SAP is using the UX framework to leading technology platforms.
Fiori is all about placing people at the centre of business and technology, leveraging all 3 for the most favorable user experience that delivers desired business outcomes. The following venn diagram articulates where the 3 dynamics merge and where Fiori is clearly placed in the centre.
Introducing Fiori puts greater demand upon the consideration of an end-to-end user experience. This is even more so for those deployments touching a larger user base. Those S/4HANA projects deploying at scale, will demand highly skilled and dedicated UX resources, with the UX Lead a new fundamental role for S/4HANA implementations.
If you are still a little unclear on what truly makes a good user experience, there is plenty of collateral out there, however the following link is a great place to start learning more about making UX Actionable, Engaging, Connecting with Emotion and more:
A successful UX is underpinned with a strongly articulated and easy to understand UX strategy. To learn more about how a successful user experience leveraging Fiori (and more), is more than just some simplified colorful tiles and screens. The following link provides greater insights into the supporting principles, technologies and examples supporting a complete UX strategy.
The UX Lead is a new role for S/4HANA projects. This role is essential due to the volume of new apps and breadth of impact across the target audience. Just as the Functional Application expert considers the end to end business process, and the Enterprise Architect considers the end to end Architecture, the UX Lead considers the end to end user experience. For more detailed insights into the UX Lead follow this link:
The Enterprise Architect is not a new role for ERP projects, however the focus has changed slightly along with the responsibilities and interaction points. Along with the more traditional responsibilities, the Enterprise Architect will be responsible for several activities relating to user experience within the project. For more detailed insights into the Enterprise Architect follow this link:
The Basis Expert is not a new role for ERP projects, however the focus has changed slightly along with the responsibilities and interaction points. It is a misunderstood perfection that the Basis Expert would be the only person taking care of enabling Fiori; this is not correct, the responsibility involves ALL the roles described here. The Basis Expert will certainly need to be well versed with the latest technologies not least of which being HANA and Fiori. The role of the Basis Expert may not have changed a great deal, however their required skill set certainly has. Along with the more traditional responsibilities, the Basis Expert will be responsible for several activities relating to user experience within the project. For more detailed insights into the Basis Lead follow this link:
The Analytics Expert is not a new role, although we might have previously referred to them as Reporting Leads. The technology, best practices, strategies for analytics certainly have changed. The changes to analytics will be demanding significantly greater and more diverse skills of the Analytics Expert. Insights to action, along with real time analytics, and a great level of simplicity and self-service will all be focal options for the Analytics Expert. Along with the more traditional reporting and data warehousing responsibilities, the Analytics Expert will be responsible for several activities relating to user experience within the project. For more detailed insights into the Analytics Expert follow this link:
Functional Application Expert
The Functional Application Expert is not a new role for ERP projects, however the focus has changed slightly along with the responsibilities and interaction points. The Functional Application Expert will certainly need to be well versed with the latest technologies and simplifications, not least of which being Fiori and Analytics. The role of the Functional Application Expert may not have changed a great deal, however their required skill set certainly has. Along with the more traditional responsibilities, the Functional Application Expert will be responsible for several activities relating to user experience within the project. For more detailed insights into the Functional Application Expert follow this link:
The Project Manager is not a new role for ERP projects, however the focus has changed slightly along with the responsibilities and interaction points. The Project Manager will need to ensure the correct prominent focus on UX, ensure the correct activities are present within the project plan and are catered for within the budget matching UX expectations. The role of the Project Manager may not have changed a great deal, however their required insights and appreciation to a new S/4HANA paradigm, methodologies and best practices has. For more detailed insights into the Project Manager follow this link:
Pierre Cassano, S/4HANA Regional Implementation Group