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Author's profile photo Hala Zeine

A New Era of Transparency and Personalization

Business and IT leaders face a balancing act when planning their digital strategy. While the Cloud is fast becoming the standard deployment model for its flexibility, scalability, reliability and innovation opportunities, it also opens up a series of questions around its potential vulnerabilities. Understandably, trust and transparency are among the top attributes customers look for in Cloud vendors.

SAP Cloud Trust Center

Today SAP announced the launch of the SAP Cloud Trust Center, a public website that offers the transparency our customers need into how we run our Cloud environment. Key features of the Trust Center include:

  • Real-time information on the availability of SAP’s cloud services
  • SAP’s approach to security and data privacy
  • Proof of international standards compliance

In the Digital Economy, Trust is the Ultimate Human Currency

At SAP we understand that customers must trust their cloud providers before they hand over their core businesses. As a leading software provider, we’re dedicated to building – and keeping – our customers’ trust. That’s why we’re constantly improving our cloud solutions by staying ahead of the latest threats, building security into every layer of our cloud offerings, and adapting to the latest compliance standards.

Your Personalized Customer Experience

SAP customers have come to rely on the SAP One Support Launchpad to monitor their incidents and system landscape. We are going one step further, and offering complete visibility of the SAP cloud services running our customers’ business. The SAP Cloud Trust Centre is fully integrated into the SAP One Support Launchpad, where customer have access to:

  • The Cloud Availability Centre
  • Personalized system overview
  • Incident dashboard across all your hybrid landscape

From Empathy to Action

We’ve listened to our customers. Today’s announcements are just the initial steps towards our commitment to greater transparency as a trusted cloud service provider, and towards improving the end-to-end user experience.

We look forward to hearing your thoughts about the SAP Cloud Trust Center and our Next Generation SAP Support Launchpad. If you are at SAPPHIRENOW 2017, do stop by the Digital Business Campus Demo Stations and ask to see the SAP Cloud Trust Center and the ONE Support Launchpad.

Hala Zeine, SVP and Chief Business Development Officer at SAP

Jacques Pommeraud, SVP Global Customer Success at SAP

Going to SAPPHIRE NOW? Jacques will be talking of SAP’s strategy to deliver Customer Success in the digital enterprise.

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      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      Please include the links to the relevant websites in the blog. This is Cloud Trust Center, according to Google.

      These are the only numbers I found there:

      Without knowing how many tenants are there, not sure how significant this information is. And "13 hours ago" seems pretty much the opposite of "live".

      Of course, transparency is important, so this seems like a commendable effort. But in its current form the website is hardly of any value. The rest of information appears to be static and is the usual "read the white paper" or "see how we are helping other customers" fluff that can be found on any other SAP site.

      Not sure if this was just rushed to be announced at SAPPHIRE and is in reality an alpha version. But when making such big announcements I think it's wise to check if the content is actually there. Or at least delay posting on SCN until there is actual live data. Because, unlike the keynote listeners, the evil SCN members will find a link and then make fun of the website. 🙂


      Author's profile photo Heike Fiedler-Phelps
      Heike Fiedler-Phelps

      Dear Jelena,

      thank you for visiting the SAP Cloud Trust Center. During SAPPHIRE and the subsequent days, our colleagues from have reduced the cloud service status updates to once a day, to ensure proper performance of our public pages (where number of visits skyrocket during SAPPHIRE). We fully understand that this has disappointed you, and hope you are happy to  hear that this will change as of the end of this week. All details we make available without customer logon are on the subsequent tabs - you are cordially invited to check them all out. In particular the cloud service status may be of interest to you, where you can select any of the products already onboarded, and see all the details - four week history of partial or complete outages or performance issues, maintenance events, etc. You can drill down to sub product, data center, etc. Please know that in order to protect our customers, this public site will not list the total number of tenants. Our customers can find the detailed information on their cloud product's performance and availability and much more in the Cloud Availability Center (currently still on beta version). For the SAP Cloud Trust Center, we aim to provide transparency on how SAP's cloud services are provided, run, and perform, without exposing our customers or putting them at risk. If you have any further questions, we would love to hear from you. Feel free to contact me directly. Best wishes, Heike

      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      OK, I did check again (how nice of me to provide a link! 🙂 ) and it shows status updated minutes ago plus 0.01% tenants are actually interrupted. Also it's sporting the BETA sign now. This looks more realistic, thank you!