Updating the SAP BusinessObjects BI Platform might well appear to be complex, however, there’s a few simple rules that you need to follow to ensure success.

1. Update Server software before Client software

All server software must be applied before client software. This is particularly important when both server and client software is on the same machine. As soon as you update the client software, without first updating the server software, your server software will stop working!

2. Update software to same Support Pack level before updating to same Patch Level

Before applying any Patch, you must ensure that both your Server and Client software is on the same Support Pack level. This applies to all servers within a cluster, i.e all servers must be on the same Support Pack level before the patch is applied to any one server. If you don’t you’ll have a corrupted installation.

3. Update any Server add-on typically after updating the BI Platform Server software

Apply any BI Platform Server add-on either before or after

  • the client software.
  • the Patch for the BI Platform Server Support Pack.

But I strongly advise doing it AFTER you’ve updated the BI Platform Server Support Pack to avoid incompatibility issues.

Not all versions of all add-ons are compatible with all versions of the BI Platform. However, if you update to the latest BI Platform Server Support Pack level and the latest BI Platform Server add-on level, then you’ll typically be just fine. It’s always advisable to double-check this point by looking at the Product Availability Matrix for the Product in question. You’ll find a page that lists which Add-on versions are compatible with which BI Platform Versions.

Lets expand this subject a little. Lets say you’re on an old version of the product, BI 4.1 Support Pack 5 and you’re using some add-on which is equally quite old. Lets say that’s the Lumira add-on version 1.27. This combination (BI 4.1 SP5 and Lumira add-on 1.27 is supported as per the PAM). Lets say you want to update to a more recent version of the BI Platform, lets says that’s BI 4.2 Support Pack 3. But the Lumira add-on (1.27) isn’t supported on BI 4.2 SP3, so does this mean you need to go ‘via’ some Support Pack first or go ‘via’ some add-on? No is the answer. You apply the Support Pack first (BI 4.2 SP3), THEN apply the add-on update (1.31 being the latest). At the intermediate stage you’ll have BI 4.2 SP3 installed with an old (unsupported) version of the add-on (1.27), but this is ok since you’re not going to be using the software, you’ll going to update it almost immediately.

However, there’s small complication, or ‘gotcha’ that will only last until then of July 2017 (once a new set of add-ons are released) and that’s explained next.

4. BI 4.2 Support Pack 4 special rules for some add-ons

Because we’ve improved the installer software in BI 4.2 Support Pack 4, we have a ‘gotcha’ regarding some add-ons and only then until the next release of these add-ons. This isn’t a general rule that will last very long.

A bit more about that: If you’re updating your Platform to the latest version, currently BI 4.2 SP4, you’ll almost certainly going to update your add-ons to the latest version too. You’ll going to apply the Support Pack first, then the add-on. Once all the latest versions of the add-ons (that are supported with BI 4.2 SP4) are available this issue goes away. Until then, we have a ‘gotcha’.

So what causes this ‘gotcha’ ? Simply, the installer program in the existing add-ons (that where released prior to BI 4.2 SP4) can’t be used with BI 4.2 SP4 or later. So, you either need to update your add-on before applying BI 4.2 SP4, or wait until the next release of your add-on. The KBA 2467541 provides the official status.

As this might be a little confusing I hope the diagram above will help.

You may recall my advice just earlier about applying the Add-on AFTER applying the Support Pack. Well this is a case when you must apply the Add-on before the Support Pack. But before you do, please double-check with the Product Availability Matrix that your ‘new’ add-on is supported with your ‘old’ Support Pack. If it’s not compatible, you’ll need to update to BI Platform Server Support Pack level before you apply your ‘new’ add-on version

Incompatible add-ons with BI 4.2 SP4 include: (these add-ons won’t work with BI 4.2 SP4 or later)

  • Design Studio 1.5.x (or earlier)
  • Analysis for Office 2.3.x (or earlier)

Existing add-ons are: (these aren’t incompatible with BI 4.2 SP4, they just can’t be added once BI 4.2 SP4 has been installed) Diagram Workflow I

  • Analysis Office 2.4 Support Pack 2 or less
  • Design Studio 1.6 Support Pack 4 (any patch) or less
  • Lumira 1.31.5 or less
  • Lumira 2.0 EAC SP0 and SP1 and Lumira 2.0 SP2 (The Open Beta release – NOT the GA release). These releases are NOT supported with BI 4.2 SP4.

‘New’ add-ons are: (these can be applied to BI 4.2 SP4 or later, but they can also be applied prior to BI 4.2 SP4 – check the PAM for each product) Diagram Workflow J

  • Analysis Office 2.4 Support Pack 3 or greater
  • Analysis Office 2.5 (SP 0) or greater
  • Design Studio 1.6 Support Pack 5 or greater
  • Lumira 1.31.6 or greater – compatible with these BI Platform version and greater: BI 4.1 SP6 and BI 4.2 SP2
  • Lumira 2.0 SP2 (the Generally Available release) or greater – compatible with these BI Platform versions and greater: BI4.1 SP8 Patch 9, BI 4.1 SP9 Patch 4, BI 4.2 SP2 Patch 11 and BI 4.2 SP3 Patch 7.

It might seem a little odd, but these ‘new’ add-ons work with BI 4.2 SP4 and also with the old Support Packs too (well as long as the Product Availability Matrix for the product says so). Diagram Workflow L.

Add-ons not affected by this BI 4.2 SP4 rule: (because the installer isn’t as tightly integrated)

  • Explorer
  • IOMS (Integration Option for Microsoft SharePoint)

The installer for these Add-ons isn’t affected by the change of the installer in BI 4.2 SP4 because the installer isn’t tightly integrated into the Platform. So the old installers, for these Add-ons, work with everything BI 4.2 SP4 beyond and everything before too!

 

Live Office

Live Office isn’t a BI Platform add-on and so isn’t affected.

Lumira 2.0 Beta and EAC

The Early Adopter Care (EAC) provides selected customers with Lumira 2.0 SP0 and Lumira 2.0 SP1.

The Open Beta program, for Lumira, provides selected customers with Lumira 2.0 SP2 Beta (not the GA release)

The Generally Available version of Lumira 2.0 is planned to be Lumira 2.0 SP2 (GA).

The Lumira 2.0 SP0, SP1 and Lumira 2.0 SP2 Beta are NOT supported with BI 4.2 Support Pack 4. So you should not try to use BI 4.2 Support Pack 4 with anything before Lumira 2.0 SP2 (GA) . It will NOT work.

Technically, you could install Lumira 2.0 Beta/EAC Add-on before applying BI 4.2 Support Pack 4, but once you update to BI 4.2 SP4 your Lumira 2.0 Beta/EAC will not be supported and the Lumira Desktop will NOT be able to connect to the BI Platform (for example, to login to browse documents or use a Universe, or a managed connection of some type). When you try to login to the BI Platform you will receive an error message “Internal Error” or “Not connected” or “Connection Refused”

Somewhat confusingly, the open Beta may be referred to as Lumira 2.0 SP2 Beta and you might well think this is Lumira 2.0 SP2 Generally Available version. It isn’t! The Lumira Open Beta/EAC can only be applied BEFORE BI 4.2 SP4 and NOT afterwards. However the Lumira 2.0 SP2 Generally Available version can be applied both before and after BI 4.2 SP4.

 

Other related articles

 

 

Lumira 1.x and Design Studio with BI 4.2 Support Pack 4

An important issue has been identified. Please see https://launchpad.support.sap.com/#/notes/2475569 for more information

 

 

I hope this helps remove any confusion. Comments welcome of course. I’ll do my best to reply.

Matthew (Twitter: @MattShaw_on_BI)

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15 Comments

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    1. Matthew Shaw Post author

      I’ve just updated the blog to reference Live Office. Thanks for that. Live Office isn’t an add-on and so isn’t affected by this. Regards, Matthew (Twitter: @MattShaw_on_BI)

       

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  1. Chris Bethune

    Hi Matt,

    I’m trying to reconcile a couple of things here in this excellent breakdown of things.

    I see the following earlier in the doc:

    “Lumira 2.0 SP1 or less or Lumira 2.0 SP2 (The Open Beta release – NOT the GA release). This release is NOT supported with BI 4.2 SP4″

     

    Then near the end, I see the following:

    “The Lumira Open Beta can only be applied BEFORE BI 4.2 SP4 and NOT afterwards. However the Lumira 2.0 SP2 Generally Available version can be applied both before and after BI 4.2 SP4.”

     

    Is the version currently available for download to EAC participants consider “open beta” or is it considered a version in which we can apply our updates to any add-ons (including Lumira 2.0) we have for BIP 4.2 SP SP03 and then proceed with SP04.

    I ask because we are about to roll back the install of the Beta release of Lumira 2.0 we had installed prior to the EAC program opening up and then apply the currently available early release.  So we would be on something between an earlier beta version and the general release coming up in July.

     

    We do have these questions out to the customer’s coach as well, but with Sapphire under way this week, I’m looking for answers wherever I can find them.  🙂

     

    PS – SP04 is kind of a big deal for them with the “fiorfied” Launchpad but their current projects need to proceed on their timeline.  Otherwise I’d be telling them to wait until the end of July when things will be in more parity.

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  2. Matthew Shaw Post author

    Hi Chris

     

    I do understand this is confusing. Let me see if I can make a few things clearer.

    • Only the GA release of Lumira 2.0 will be supported with BI 4.2 Support Pack 4.  This means any Beta, the open Beta, or the EAC participants will be using a version of Lumira 2.0 Beta that is not supported with BI 4.2 SP4 and it will NOT work.  Lumira Desktop will NOT be able to connect to the BI Platform.
    • Please try not to be confused, but its easily done:
      1. The KBA mentioned above refers to Lumira 2.0 SP2 as something that can be installed on top of BI 4.2 SP4.
      2. When you download the OpenBeta it says Lumira 2.0 Sp2 (Beta)

    But the KBA reference to Lumira 2.0 SP2 is talking about the GA (Generally Available) release and NOT any Beta version of Lumira 2.0.

    • It’s technically not possible to install Lumira 2.0 Beta (of any beta version, EAC or Open beta) once BI 4.2 SP4 is installed.
    • Technically speaking though, once you have installed the Lumira 2.0 Beta (of any beta version, EAC or Open beta) on BI 4.2 SP3 you COULD update to BI 4.2 Support Pack 4. However you’re then not supported. The Lumira Beta (of any beta version, EAC or Open beta) isn’t supported with BI 4.2 Support Pack 4.

     

    If you are on the Open Beta for Lumira 2.0, then:

    • you can not uninstall it, well you can, but it won’t be a complete uninstall.
    • you can not upgrade it to the GA release (technically not possible)
    • You really must use a ‘sandbox’ environment, one you can wipe clean/delete at the end of the 90 day evaluation period

     

    If you are on the EAC Beta for Lumira 2.0, then

    • you can update Lumira 2.0 SP0 to Lumira 2.0 SP1, but we recommend you uninstall Lumira 2.0 SP0 and do a full install of Lumira 2.0 SP1.
    • Once you are on Lumira 2.0 SP1 you can then update it to Lumira 2.0 SP2 (Generally Available) release, when its available, either before or after you update your BI Platform to BI 4.2 SP4.  (Matthew: Let me check this point ‘either before or after’. Certainly ‘after’ would be supported. Let me double-check this ‘before’ part)
    • When the Lumira 2.0 SP2 (Generally Available) release is available, you’ll then be able to update your BI Platform to BI 4.2 SP4 (as I just mentioned). You can also install a new server directly to BI 4.2 SP4 and install the Lumira 2.0 SP2 (Generally Available) version on top.

     

    Lumira License Key

    Lumira 2.0 SP2 (Generally Available) version will require a new license key, unlike the Lumira 2.0 Beta (of any beta version, EAC or Open beta) that can use an existing Lumira 1.x key.

     

    (Now I think I’ve got all the above info correct – I might not, but its my best understanding. I’ll update the blog and this comment should my understanding change)

     

    The intension of this blog post was to talk about the basic best practices for successful BI 4.x updates but also to explain this complication with BI 4.2 SP4. I can’t stress enough, this complication with BI 4.2 SP4 will completely disappear by end of July (and assuming you want to update to the latest add-on version(s)).

     

    For those on Twitter I am @MattShaw_on_BI if you more questions!

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  3. Matthew Shaw Post author

    I’ve just updated my blog to reflect that using BI 4.2 SP4 and any Beta Version of Lumira 2.0 will not work.

    Lumira Desktop will NOT be able to connect to the BI Platform (for example, to login to browse documents or use a Universe, or a managed connection of some type). When you try to login to the BI Platform you will receive an error message “Internal Error” or “Not connected” or “Connection Refused”

    Please do not use, or try to use, Lumira 2.0 beta with BI 4.2 SP4. It will not work.

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    1. Chris Bethune

       

      Thanks for the quick response Matt and very much appreciated.

      We’re looking at a bigger picture and what you have shared makes perfect sense.

      The one other factor we are wondering about is that if we applied SP4 on top of Lumira 2.0 Server for BIP that we will still be ok with the non-Lumira aspects of BI Platform.

      We completely understand that the Lumira part of things would be in an unsupported state until SP02 is applied and could live with that for now on the environment on question.  We’re just doing our due diligence to make sure we wouldn’t be putting non-Lumira parts of BI Platform at risk.

      Also understood RE: Lumira 2.0 SP01; we are removing the early Beta and moving to this regardless of what we may or may not do relative to 4.2 SP04.

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      1. Matthew Shaw Post author

        Hi Chris

        I’ve held back on replying because we’ve since identified a few issues with the ‘old’ Lumira desktop connecting to BI 4.2 SP4.  Turns out, that the Lumira 2.0 Beta has the same problem of not working on BI 4.2 SP4 and for the same reason as Lumira 1.x. More will be published soon on that. But basically you’re right Chris. Once you apply Lumira 2.0 beta to BI 4.2 SP4 and then update to Lumira 2.0 GA you should be just fine.

        But given that Lumira 2.0 Beta simply doesn’t technically work with BI 4.2 SP4 (at least the desktop part won’t login) there’s really no point in either applying BI 4.2 SP4 ‘OR’ Lumira 2.0 beta. It’s one or the other for the time being.

        Regards, Matthew

         

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  4. Francisco Almeida

    Hi Matthew,
    Once again, thank you for all the information you are providing. Some of us are hoping to get even more details about this if possible, especifically for Architectural decisions with medium-term impact for BI Platform and Dashboard capability.
    Assume one follows Workflow K in your diagrams, and installs Design Studio Add On 1.6 (“existing add-on”), then ugprades to BI4.2SP4.
    a. can this same system be directly upgraded to Lumira 2.0 (or does it require uninstalling Design Studio 1.6, then installing Lumira 2.0). What would be the supported approach?
    b. are there plans for new SP/FP releases for Design Studio Add-on for BI (I understand this may be someone else’s area, but it is so relevant for Businesses making decisions regarding dashboards that I needed to ask)? If so, I assume Workflow K means these new updates would not be compatible with BI4.2SP4+ (or would they follow the new installation technology?)?

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    1. Matthew Shaw Post author

      Question a: can this same system be directly upgraded to Lumira 2.0 (or does it require uninstalling Design Studio 1.6, then installing Lumira 2.0). What would be the supported approach?

      Either. You can either uninstall Design Studio add-on OR you can simply apply the Lumira 2.0 add-on. Once you’ve applied the Lumira 2.0 add-on the ‘old’ Design Studio BI Platform Server service (in the Adaptive Processing Server) is redundant and won’t be used. You can remove it from the Adaptive Processing Server within the Central Management Console. With Lumira 2.0 add-on there is only 1 service for processing Lumira documents (whether created in Lumira Discover or Lumira Designer). Before Lumira 2.0, you had two services, one for Lumira and one for Design Studio. With Lumira 2.0 there’s just one service. (which you can run multiple instances of, of course)

       

      Question b: are there plans for new SP/FP releases for Design Studio Add-on for BI (I understand this may be someone else’s area, but it is so relevant for Businesses making decisions regarding dashboards that I needed to ask)? If so, I assume Workflow K means these new updates would not be compatible with BI4.2SP4+ (or would they follow the new installation technology?)?

      With Lumira 2.0 there are no more ‘Design Studio’ add-ons, it is the one combined BI Platform Server service (in the Adaptive Processing Server) for ‘Lumira 2’ documents (whether created in Lumira Discover or Lumira Designer). Lumira Designer is the new product name for what was ‘Design Studio’, it is Design Studio, but a newer version and with a new name. It no longer creates Design Studio applications, it creates Lumira documents (but they are the same thing, well almost)

      Both Lumira Discover and Lumira Designer create Lumira documents, both can be opened in either tool (but with restrictions depending upon the workflow).

       

      Your question If so, I assume Workflow K means these new updates would not be compatible with BI4.2SP4+ (or would they follow the new installation technology?)? No. Design Studio 1.x add-ons will still be shipped and supported post BI 4.2 SP4, as will other add-ons. Please refer to workflows J and L.

      Regards, Matthew

       

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      1. Francisco Almeida

        Thank you so much for the detailed information and for the new blog post. This is really helpful and encouraging. The fact that there is a direct upgrade path for Lumira 2.x from Design Studio Add-On 1.x, and the compatibility with SP4+ (we’ve noticed your warnings about certain limitations – hopefully temporary), really mean a clear straight forward path, which makes upgrades easier. Great work, Matthew.

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  5. Darren Smith

    Hi Matt,

    To avoid confusion, are you saying that at present there is no version of Lumira Server that works with SP4, whether installed before upgrade, after upgrade, or after a new installation?

    Thanks, Darren

     

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    1. Matthew Shaw Post author

      You’ve understood perfectly.

      • Lumira 1.31.5 (and previous) and Lumira 2.x BETA works with BI 4.2 SP3 (and previous) – but check the PAMs
      • Lumira 1.31.6 (due soon) and 2.0 SP2 (GA version due in ~July, not the BETA) will work with BI 4.2 SP4.

      We’re currently investigating a potential problem with Lumira 1.31.x with BI 4.2 SP4 – it seems there’s a problem.

      Regards, Matthew

       

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