May 2017 Edition


Welcome to SAP Enterprise Support Academy News, the information channel that keeps you informed about learning and enablement topics in the context of SAP Enterprise Support. To learn more about SAP Enterprise Support Academy, visit our landing page at

On March 31st, SAP introduced the new and improved SAP Support Portal that’s simpler, easier to navigate, and mobile-enabled. In order to offer you a great support experience, we’ve restructured content and navigation based on customer feedback.

What is not changing?
The SAP ONE Support Launchpad will not change as part of the SAP Support Portal redesign – and you can still access it easily through the SAP Support Portal.

The new SAP Support Portal and the older version of the site will run in parallel until April 26th, 2017. On April 26th the new portal will permanently move to and the older portal will be inaccessible.

We would also like to invite you again to try out the SAP Learning Hub (beta version), our next generation learning management infrastructure. Use the opportunity to familiarize yourself with the new system now!


SAP Enterprise Support Academy Event Calendar

Here’s your direct access to the calendar of expert-led events (meet-the-expert-sessions and expert-guided implementations) that are scheduled within your regional timezone:

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Upcoming Training Session on SAP Cloud Platform Portal

SAP Cloud Platform Portal is SAP’s strategic solution for creating portal sites and allows you to quickly and easily create attractive business sites. Join this session to learn about SAP Cloud Platform Portal benefits and when you should adopt it.

SAP SuccessFactors Q2 Release Information Webinars

With the second release in 2017 SAP delivers enhancements and updates across the SAP SuccessFactors Suite designed to help you to increase employee engagement and drive better business results. Join the Q2 Release Information Webinars to get familiar with the latest innovations.

Käserei Champignon: Mastering the Digital Economy with the Help of SAP Enterprise Support

Listen to the CIO of Kaeserei Champignon Hofmeister to learn how his company is successfully leveraging SAP Enterprise Support and value maps to transform into a digital enterprise.


Block your calendar and book your tickets for this year’s SAPPHIRE NOW in Orlando, Florida on May 16-18, 2017.  SAP Digital Business Services will have an even greater presence at the event. To get the latest news about SAP Enterprise Support Academy, join these sessions:

SAP Academy for iOS

SAP Academy for iOS is now available with trainings and workshops offered globally. The curriculum and courses provide mobile developers and designers with knowledge, tools, education, and training needed to build a new class of mobile apps that take full advantage of the new software development kit (SDK), SAP Cloud Platform, SAP Fiori for iOS, and the latest features of Apple hardware and software.

SAP SuccessFactors Process Library

The SAP SuccessFactors Process Library includes assets to help you better understand how SAP SuccessFactors should be implemented and used. These assets concern leading practices and process models for core HR and talent management.

SAP S/4HANA Key and End User Enablement

To help you adopt SAP S/4HANA quickly, here’s a set of tutorials for key- and end-user audiences, covering task tutorials, getting started tutorials, as well as implementation and configuration tutorials.

Ongoing and Upcoming openSAP Courses

The following openSAP courses are currently available for registration:

SAP Solution Manager 7.2 EGIs in German

We will offer two expert-guided implementation sessions for German-speaking customers, helping you with your transition to SAP Solution Manager 7.2:

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