In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.

So how do you decide what actually matters the most during an implementation or migration to ensure success? How do you ensure that the new UX is more intuitive? How do you measure improvements in process efficiencies? And how do you measure adoption post migration?

The answer is simple: end-user analytics.

Organizations that focus on end users are able to analyze every facet of end-user data to ensure their implementation/migration plans and execution are successful. By empowering data-driven decisions, end-user data helps build confidence and confidence builds adoption.

Undertaking a SAP SuccessFactors implementation/migration project presents a multitude of challenges for any organization, including these three major pain points:

  • Change management;
  • Workforce training; and
  • Business process optimization

Let’s take a look at how end-user data can help companies overcome each of these pain points:

Pain Point #1: Change Management

A SAP SuccessFactors implementation or migration brings with it a significant amount of change to an organization, so developing a solid change management strategy is essential to success.

Benefit of end-user data: To help you manage all of the changes, end-user data analytics enables your organization to isolate and fix adoption gaps in application modules, functionality, or processes, and address them in a targeted way through process redesign, user training, and improved communication to your users.

Pain Point #2: Workforce Training

The changes brought about by a SAP SuccessFactors implementation/migration have an impact on underlying HR processes, which often results in a need for additional workforce training.

Benefit of end-user data: Access to end-user data enables you to easily identify training issues in very specific areas across the organization and quickly address them by delivering targeted training to selected audiences.

Pain Point #3: Business Process Optimization

Because a SAP SuccessFactors implementation/migration is both a technical and process optimization project, your business has to be ready to quickly and efficiently address technical issues and process-related issues.

Benefit of end-user data: Effectively acting as an early warning system, end-user data helps you identify and address process adoption gaps, inefficiencies, and compliance issues.

End-user data helps you identify issues in real-time, which enables you to adapt rollouts based on factual data and observed user behaviors, rather than relying on anecdotal evidence and guesswork. Imagine being able to track these key success factors in real-time:

  • Application usage;
  • Process adoption;
  • User engagement

And, imagine having the ability to easily answer important questions like these:

  • Which modules should I implement first?
  • Which deployment model is best suited for my organization?
  • How does my IT strategy align with SAP’s roadmap?

It’s important to note that paying close attention to end-user data only when you’re in the midst of an implementation or migration project is simply not enough. Your organization needs access to this critical information before as well as after the project. Here’s why:

 Before migration – As you assess your existing HCM environment, end-user data helps identify inefficiencies and adoption gaps in your current system, and prioritize processes and user groups.

During migration – Visibility into all issues during the User Acceptance Testing (UAT) cycle enables you to easily validate the configuration of new modules before production deployment begins.

After migration –The ability to measure adoption after going live helps ensure that all of your users are successfully leveraging all of the new processes and the user interface.

Before your organization embarks on a SAP SuccessFactors Solutions implementation or migration, consider how you will get actionable insights based on user analytics. You need a single source of truth for measuring user experience and adoption — because actionable end-user data is the key to success.

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  1. Brian Berns

    Jesse,

    Thank you for highlighting the importance of taking user analytics into consideration when designing and deploying SuccessFactors, and other solutions.

    Organizations transitioning from an on-premise HCM solution to SuccessFactors should leverage user analytics to ensure that the project is focused on employee efficiencies, process optimization and adoption.

    More detail can be found on the link above to the Knoa site.

    Brian Berns
    CEO
    Knoa Software

    (1) 

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