We are excited to inform you that SAP is harmonizing regular maintenance windows across SAP Cloud Services. As a result, we are able to provide higher system availability to our customers.

Beginning May 20, 2017 the standard regular maintenance window for SAP Cloud Services will be new Maintenance Windows for the SAP Cloud Platform Servicesharmonized by region (Asia, Europe, Americas) and standardized on UTC time. The standard regular maintenance window time will be 4 hours. Some SAP Cloud Services have a shorter window, some even are offering Zero Downtime Maintenance, which means that these services will remain online while regular maintenance is being performed.

The Cloud Platform services will be affected by this change as follows:

SERVICE

Regular Maintenance

Start Time in UTC per region

Duration Major Upgrades Timeframe in UTC per region
SAP Cloud Platform No downtime required for maintenance

Up to 4 times per year:

APJ: SAT 12 a.m – SAT 6 a.m. UTC

Europe: SAT 7 a.m. – SAT 1 p.m. UTC

Americas: SAT 1 p.m – SAT 7 p.m UTC

SAP Cloud Platform Forms by Adobe No downtime required for maintenance

Up to 4 times per year:

APJ: SAT 12 a.m – SAT 6 a.m. UTC

Europe: SAT 7 a.m. – SAT 1 p.m. UTC

Americas: SAT 1 p.m – SAT 7 p.m UTC

SAP Cloud Platform Identity Authentication No downtime required for maintenance

Up to 4 times per year:

APJ: SAT 12 a.m – SAT 6 a.m. UTC

Europe: SAT 7 a.m. – SAT 1 p.m. UTC

Americas: SAT 1 p.m – SAT 7 p.m UTC

SAP Cloud Platform API Management

APJ: SAT 3 p.m. UTC

Europe: SAT 10 p.m. UTC

Americas: SUN 4 a.m. UTC

2 hours

Up to 4 times per year:

APJ: FRI 2 pm – SUN 7 pm UTC

Europe: FRI 9 pm – MON 2 am UTC

Americas: SAT 3 am – MON 8 am UTC

SAP Cloud Platform Integration

APJ: SAT 3 p.m. UTC

Europe: SAT 10 p.m. UTC

Americas: SUN 4 a.m. UTC

2 hours

Up to 4 times per year:

APJ: FRI 2 pm – SUN 7 pm UTC

Europe: FRI 9 pm – MON 2 am UTC

Americas: SAT 3 am – MON 8 am UTC

SAP Cloud Platform Mobile Service for app and device management APJ, Europe, Americas: SAT 10 p.m. UTC 4 hours

Up to 4 times per year:

APJ, Europe, Americas: FRI 9 pm – MON 2 am UTC

SAP Cloud Platform Gamification

Bi-weekly

APJ: SAT 3 p.m. UTC

Europe: SAT 10 p.m. UTC

Americas: SUN 4 a.m. UTC

1 hours

Up to 4 times per year:

APJ: SAT 12 a.m – SAT 6 a.m. UTC

Europe: SAT 7 a.m. – SAT 1 p.m. UTC

Americas: SAT 1 p.m – SAT 7 p.m UTC

SAP Cloud Platform Virtual Machine

Up to once every month

APJ: SAT 3 p.m. UTC

Europe: SAT 10 p.m. UTC

Americas: SUN 4 a.m. UTC

4 hours

Up to 4 times per year:

APJ: SAT 12 a.m – SAT 6 a.m. UTC

Europe: SAT 7 a.m. – SAT 1 p.m. UTC

Americas: SAT 1 p.m – SAT 7 p.m UTC

 

Our Service Level Agreement (SLA) contractual addendum will be updated to reflect the new schedule (update will be done on 16th of May). Furthermore, our customers will find improvements to the layout of the document for easier consumption and with regards to consistency.

 

 

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