Are you planning to attend SAPPHIRE NOW / ASUG Annual Conference 2017 in Orlando, May 16 – 18? I hope so! I’ll be there.

In past years it has sometimes been confusing trying to find a list of all the “CRM” related sessions due to the fact that the ASUG “Customer Management” sessions and the SAPPHIRE “Customer Engagement and Commerce” sessions were listed separately (and used different names).

So this year, to make it easier, I’ve compiled a list of all sessions that focus on customer-facing Sales/Service topics including: SAP Hybris, SAP Cloud for Customer, SAP CRM, and ERP Customer Service/Order Management. Create your own personalized agenda now.

 

Tue, May 16

  • CM7021: Roundtable: Sales and Service Solution Strategy 11:00 am -12:00 pm, S320 Roundtable Corridor – Roundtable #3
  • CM8077: How Hallstar Implemented Global Available-To-Promise and Advanced Returns Management with SAP S/4HANA
    11:00 am – 12:00 pm, S330H (South Concourse, Level 3
  • BA43162: Create an Omnichannel Experience with SAP S/4HANA and SAP Hybris Solutions
    11:00 a.m. – 11:20 a.m., Business Applications 7
  • BA43115: Achieve Service Excellence Through SAP JAM Collaboration
    12:30 p.m. – 12:50 p.m., Business Applications 11
  • IN43676: Profit from a Deeper Relationship with the Connected Automotive Customer
    12:30 p.m. – 12:50 p.m., Industries IN126
  • CM8001: Novocure Leverages SAP Customer Relationship Management for Clinical Trial Management
    12:30 pm – 1:30 pm, S331D (South Concourse, Level 3)
  • CM8950: Road Map: Sales and Service with SAP Hybris Cloud for Customer
    12:30 pm – 1:30 pm, S330H (South Concourse, Level 3)
  • CM7016: Road Map: SAP Hybris Commerce
    2:00 pm – 3:00 pm, S330H (South Concourse, Level 3)
  • CM8432: Pollock Paper Boosts Cash Flow with Streamlined, Integrated Payments
    2:00 pm – 3:00 pm, S331D (South Concourse, Level 3)
  • E44173: Omnichannel Retail Practice at Hubei Bestore Foods
    03:00 p.m. – 03:20 p.m., Theater 2
  • CM6583: SAP Fiori for SAP Customer Relationship Management and Sales and Distribution 3:15 pm – 4:15 pm, S331D (South Concourse, Level 3)
  • CM7017: Roundtable: Review of SAP Hybris Commerce and Marketing Capabilities
    3:15 pm – 4:15 pm, S320 Roundtable Corridor – Roundtable #3
  • CM8197: Three Ways SAP Cloud Platform Could Enable Real-Time Credit Management
    3:15 pm – 4:15 pm, S330H (South Concourse, Level 3)

Wed, May 17

  • CM6512: Interactive Influence: Customer Relationship Management ASUG Influence Council Update
    11:00 am – 12 pm, Third floor Influence
  • CM7551: Implementing a Multiphase Customer Portal with SAP Hybris Solutions: Cintas’ Story 11:00 am – 12:00 pm, S330H (South Concourse, Level 3)
  • CM7013: How Konica Minolta Uses SAP Fiori User Experience (UX) for CRM to Mobilize Their Sales UX
    2:00 pm – 3:00 pm, S331D (South Concourse, Level 3)
  • CM8793: Roundtable: Creating Social Interactions Utilizing SAP Hybris Solutions
    11:00 am – 12:00 pm, S320 Roundtable Corridor – Roundtable #3
  • CM7140: Road Map: SAP Customer Relationship Management
    12:30 pm – 1:30 pm, S330H (South Concourse, Level 3)
  • CM8214: How to Leverage Fiori Apps for Real-Time Credit Management
    12:30 pm – 1:30 pm, S331D (South Concourse, Level 3)
  • CM7013: How Konica Minolta Uses SAP Fiori User Experience (UX) for CRM to Mobilize Their Sales UX
  • BA43432: Coca-Cola FEMSA: Improve Business Agility to Win and Keep More Customers
    02:00 p.m. – 02:20 p.m.,Theater 1
    2:00 – 3:00 pm, S331D (South Concourse, Level 3)
  • CM8308: TECO Energy’s Implementation of SAP Customer Relationship Management and Billing for Utilities
    2:00 pm – 3:00 pm, S330H (South Concourse, Level 3)
  • CM8377: SAP Hybris Cloud for Customer: Serve, Sell, and Innovate with Excellence
    3:30 pm – 4:30 pm, S330H (South Concourse, Level 3)
  • CM8545: Customer Relationship Management and Finance: The Final Phase of Service Parts Management Implementation at Ford Motor Company
    3:30 pm – 4:30 pm, S331D (South Concourse, Level 3)

Thu, May 18

  • CM7285: SAP Hybris Cloud for Service Improves Machine Service Center and Claims Process at Bona
    11:00 am – 12:00 pm, S331D (South Concourse, Level 3)
  • CM7793: Efficient Accounts Receivables at GraceKennedy Foods Using Google Drive
    11:00 am – 12:00 pm, S330H (South Concourse, Level 3)
  • SOL6674: Change Request Management and ServiceNow Integration at Whirlpool
    12:30 p.m. – 01:30 p.m., S320E (South Concourse, Level 3)
  • CM6718: Using Warranties within SAP ERP to Simplify Customer Service
    12:30 pm – 1:30 pm, S331D (South Concourse, Level 3)
  • CM7437: Road Map: The Future of Customer Relationship Management: Update on SAP Software and Vision and Strategy for SAP Hybris Solutions
    12:30 pm – 1:30 pm, S330H (South Concourse, Level 3)
  • IN43532: Strengthen Customer Relationships by Becoming an Agile Utility
    02:00 p.m. – 02:20 p.m., Industries IN127
  • CM8004: Insights to a Bigger Payback on Technology Investment with SAP Hybris Solutions 2:00 pm – 3:00 pm, S329 (South Concourse, Level 3)
  • CM8247: Transform, Modernize, and Prepare for Next-Generation E-Commerce Experience 2:00 pm – 3:00 pm, S330H (South Concourse, Level 3)
  • CM8274: Overview of GSK’s Hybris Commerce U.S.A. Implementation and Future Rollout to the Rest of the World 3:30 pm – 4:30 pm, S330H (South Concourse, Level 3)
  • CM8338: How CBS Transformed Campaign Management into a Multi-Wave Digital Experience 3:30 pm – 4:30 pm, S331D (South Concourse, Level 3)
  • CM9306: Customer Management Community Meetup
    3:30 – 4:30 pm, ASUG HUB Networking 2
  • EIM7953: Novocure Combines SAP ERP and SAP Customer Relationship Management Data into Reporting-Ready Data Marts
    03:30 p.m. – 04:30 p.m., S310E (South Concourse, Level 3)
  • UX8497: SAP Cloud Platform and SAP Web IDE for Custom SAP Fiori App Development
    03:30 p.m. – 04:30 p.m., S320C (South Concourse, Level 3)
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