SAP expert chat is available for a while, and oracle area is ready for chat.
When you create an sap support incident/message, before you submit, you can see ‘start chat’ button. If you jump into chat session, you will have real time communication with our colleagues, the same colleagues who worked on the incident.
What are the benefit from chat?
1. real time support
2. easy or known issue will be solved quickly compared with incident
3. for difficult issue which needs more time to dig into, chat will help us to collect all the necessary information, traces, etc. Thus the further log requested in the incident will be avoided.
What is not suitable in chat?
1. speed up an existing incident/message, for this case, please contact SAP CIC
We (SAP oracle team) are looking forward to see you in chat.