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In November, Audrey Stevenson published a blog post explaining that the launch of the new mission set was on hold and why. Missions continue to be on hold, but since a few months have gone by since then, a check-in seems appropriate.

Jerry Janda has been updating you on the new community features and bug fixes with his release posts. While we are making progress, we still believe our team’s focus should be on delivering the improvements that you’re still waiting for and fixing the user experience issues, rather than rolling out the mission set.

I want to reiterate that we, on the Community Experience team, remain committed to launching the missions – you should consider this a timeout, not a game over. We have been, and will continue auditing community sentiment as it relates to gamification. Presently, signals from community posts and feedback from our valued pool of moderators and Reputation Advisory Group members seem consistent — that the timeout for missions should continue.

We invite you to share your opinions here and check in as you start to see signs that play should resume.

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8 Comments

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  1. Joachim Rees

    Hey, Caroleigh

     

    yeah, go ahead: fix bugs, improve usability, later on roll out gamification!

    Seems the right priorities to me!

     

    best

    Joachim

     

    (5) 
  2. Yves Kervadec

    Hello,

    Let’s hope that gamification could resurrect the community.

    Most of the members are gone, just the bugs are left.

    I’m only here because SAP market place is so ‘disrupted’ (!)… that I cannot finish my SAP work for this WE.

    Who cares?

    After community members, customers also may leave… only the marketing smoke will be left… Maybe this will be the only cloud SAP will succeed in 🙁

    Sorry for being so pessimistic!

    Best regards

    (0) 
  3. Michelle Crapo

    Here’s my take on things.

    The bugs must be fixed.   Have you looked at marketing or over marketing?   Ease of use?   People language instead of “computer” language.

    A site has to be easy to use.    If you have to read the instructions, it’s no fun.   Worse yet, you may not finish your project in time.

    Your going to quickly realize I took some open SAP classes here…    See, rehearse, ADAPT.   I’m not seeing the adapt.   Gamification has been gone a long time now.   Yes, that will help us have some fun while doing things.

    Do you have teams working on making this site easier to use?   I’d love to be able to find my information easier.  I’d love to ask questions –  Without worrying about a rough answer.   (I love the empathy work that is being done.   Templates.   All that will help)   But what about the site that is beyond the scope of the bugs?  Oh yes, HANA is awesome and there are 1000 companies on it today more soon.   Ummmm….  1000 companies aren’t that large when you are thinking about all the SAP implementations.

    I can honestly tell you this isn’t the easiest site to use.   Maybe it’s too big…  Maybe too much marketing…   Maybe – I don’t know but ease of use would be big on my list.

    It is getting better though.   I’m very happy about that!

    Have a great day!

    Michelle

    (2) 
    1. Caroleigh Deneen Post author

      Hi Michelle,

      Thanks once again for sharing your thoughts. I agree that the site needs continuous improvement, and until we achieve the right level of stability, we’ll leave the official gamification program on hold.

      As you have seen with the Community Awards and Caption Contests, we still continue to look for ways to recognize our outstanding contributors, nurture our up-and-coming members, and inject some fun to help raise the community spirit while we wait.

      Still, thank you for recognizing that things are getting better!

      (1) 
      1. Michelle Crapo

        Another positive thing – there is a very quick response to any “bug” issues.   Even though it was user error and not a problem with the platform.

        (0) 
        1. Veselina Peykova

          If you refer to your own questions tagged with Using SAP.com – it was actually a member of the community who responded so quickly and tried his best to help you out 🙂

          The official site support is done via e-mail after you submit an issue via this form.

          (1) 

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