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The concept of boundaries, or business beyond boundaries, is gradually evolving. Technology is changing and morphing to complement the way you work, rather than the other way around. Let’s take a look at how this change has affected AI, automation, and the future of travel technology from an SAP perspective.

Changing Face of Travel Technology

SAP is the leading company in enterprise resource planning software. Delivering big, monolithic applications, SAP has been capable of running every part of a company. However, as servers and applications move to the cloud, these applications are beginning to decompose into separate component parts. This has a lot to do with the current mindset of the customer who wants better experiences in every part of his/her business applications. It is part of the reason why SAP acquired Concur – its ability to provide incredible value while automating expense reporting, and its unparalleled performance that is 10 times better than what came before.

SAP uses Concur to connect their client’s expense management with business travel so that they get total visibility on how much they are spending. Itemization and categorization of expense reports allow you to make the most economically sound choices. Thus, the expense report writes itself when Concur is used to manage the spending of a company. Not only does it provide a big picture view of the finances, but its native integration features with SAP’s economic systems means it makes it easier and safer to switch to the cloud. It’s ready for integration with 3rd party apps to compare auto insurance, download e-receipts and expense records, create travel management rosters.


Just like mainframe computing gave way to client/server, followed by the cloud, the next shift will focus on micro services. A more technical view of the world, micro services involve the decomposition of applications. The apps are broken down into component parts and these parts are used wherever applicable. The whole process relies on an open system. This means the applications are using information and taking actions on behalf of the user. This is where the future of AI lies, and it implies a logical turn towards automation.

In the current digital economy, each business process worth automating will get automated, each single process that can be connected is going to be connect, and when these processes are connected with intelligence, systems provide amazing results. This is where automation is at right now, and this is where intelligence comes into the picture – the integration of AI into technology. Automatic capture of itinerary and e-tickets from suppliers, management of cash advances, and updates of credit card transactions – all data is secured, and integrated into a single dashboard, delivering massive benefits to the traveler.

Automation is slowly taking over, and despite the huge benefits of automation, businesses are always going to try and increase their efficiency. Thus, the question remains as to how the jobs market, in the face of this shift towards automation, can ensure opportunities for people.

AI Revolution

AI is also playing a large role in improving application quality. Google already does amazing work and SAP is also making great strides in this sector. Backed by Concur, SAP is gaining more ground with each passing and it’s not long before SAP has harnessed greater AI capabilities. For example, Concur already comes with in-built AI so that some of the entry of more expensive ports can be wiped out.


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