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Author's profile photo Michael Ernzerhoff

What’s the future of SAP CRM for Utilities (on Premise)?

Would you like to reduce your TCO significantly while safeguarding your past investments into SAP systems? Is it your goal to simplify your system landscape while keeping a best-run contact center? Would you like to get rid of CRM Middleware while continuing to have the most complete, flexible, reliable customer engagement system available on the market?

If your answer to at least one of these questions is “yes”, you should definitely not miss my microforum at the International SAP Conference for Utilities taking place in Lisbon on 28/29 March 2017. I will explain how SAP will help utility companies transform and consolidate their SAP Business Suite installation – especially how the planned CRM Add-On for S/4HANA for Utilities allows you to consolidate your system landscape:

Looking forward to seeing you in Lisbon at my microforum Customer Service in SAP S/4HANA for Utilities – Learn more about the future of our SAP CRM on Premise solution on

  • Wed 29 March 2017 at 3:25 pm
  • Thu 30 March 2017 at 11:25 am


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      Author's profile photo Devraj Bardhan
      Devraj Bardhan

      According to this post on Linked  the CRM add-on is expected to be available with 1709 FPS01 in Q1 2018. I see this to be a CRM re-implementation. I am not sure if current CRM customers would consider a re-implementation as its expensive and time consuming.

      Author's profile photo Michael Ernzerhoff
      Michael Ernzerhoff
      Blog Post Author

      Thanks for your comment. With the CRM add-on, we intend to provide a simplified version of SAP CRM embedded within the SAP S/4HANA system - allowing our customers to safeguard their previous investments into SAP CRM. Therefore, for those customers that move from SAP CRM to the add-on on S/4, this is definitely not a re-implementation. And don't forget the TCO reduction thanks to the elimination of middleware, since the CRM add-on and S/4HANA will share the same database.


      Author's profile photo Bharath Nagaraj
      Bharath Nagaraj

      Hello - Is there list of SAP CRM components that will be ported to S/4 HANA? Other modules like SAP CRM Sales and Service will also be ported?

      Author's profile photo Krishnendu Laha
      Krishnendu Laha

      Hi! interesting blog. If any customer use SAP CRM as standalone System, the license cost would be same as like integrated Scenarios?