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Author's profile photo Troy Cronin

EP: Portal – Google Chrome 54+ Issues


As we know the Enteprise Portal serves as the central conduit through which our end-users gain access to organizational information, data and applications. Dependent on an organizations requirements different Web Browser Platforms will be utilized as the regulatory standard.

Issues Surrounding Chrome

Lately there has been an influx of Incidents surrounding Google Chrome 54+ Versions and these are known and documented issues. Customers are encountering a whole host of different issues pertaining to rendering and layout access.

The main point of reference here is that of SAP Note: 2372722 – Portal is not loaded on Chrome 54 and above

Important -> Patching & Depedencies

SAP highly encourages both the application and deployment of the latest Patch Level Releases & SP’s (Support Packages). The reasoning behind such encouragement is not solely based on accessibility to new features but also the avoidance of errors. Applying the latest documented fixes is a “clean” means to ensure “easily avoidable” issues do not arise in the first place.

If you are encountering the issues covered within SAP Note 2372722 then the above the concept of Patching is just as important.

  • Make sure you apply the patch with all its dependencies
  • It is mandatory to mention that all dependencies are applied accordingly

Make sure to apply also SAP Note 2382773 to make sure portal will be accessible after applying the first SAP Note.

  • The SAP Note 2382773 is a recommendation and only relevant to newer versions of portal.
  • If you are operating on a version not within Note 2382773 then the primary point of reference is that of 2372722.

I have a different issue -> Performance is slow

Additionally to the loading issues, subsequent performance degradation has been noted in some scenarios surrounding Chrome 56 and the main point of reference here is:

  • SAP Note  2422288 – Chrome Issue: Performance decrease of Unified Rendering / Lightspeed based applications after upgrade to Chrome version 56.

SAP Service Marketplace + Software Download Centre

The SAP Service Marketplace (SMP) provides customers with a means of browsing through useful resource areas across a wide range of topics which include the following:

  • Help & Support
  • Software Downloads
  • Keys & Requests
  • Data Administration
  • Maintenance & Services
  • SAP Solution Manager
  • Release and Upgrade Info
  • Knowledge Exchange

The URL will bring you to the SAP Service Marketplace and the SWDC (Software Download Centre).


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