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Author's profile photo Resmi K S

Service Availability Management – Reporting

In the last blog we talked about outages. Here we will discuss on how the outages can be processed.


Outages can have statuses like:


New – indicates newly created outages

In Process – being worked up on by an IT employee who is enriching or adjusting the outage details

To be reviewed – once the data is enriched, data is verified before it is confirmed

Confirmed – these outages are part of availability reporting

Rejected  – not considered for reporting


Service Availability is a result of all outages which happened during the related reporting period until current day of current reporting period, but occurred outside the agreed Contractual maintenance period.


How Service Availability is measured

TA        Technical Availability

DH       Total of all downtimes measured in hours per month.

SDH     Total of all agreed and scheduled downtimes, plus any downtimes outside the control of SAP, measured in hours per month

TH        Total hours per month


Here is an example to illustrate the calculation :

Contractual Maintenance Period(not SLA relevant):

  1. a)      „Maintenance Weekend“ on 3.16 time 08:00 – 18:00 ie.,   600 -> = 600min
  2. b)      „Regular Contractual Maintenance period“: on  8.3.16 time 07:00 – 11:00 -> 240 min


Unplanned outage(SLA relevant)

  1. c)       „ABAP System Availability“ 02.3.2016 6:42 – 8:57 = 135 min


DH = Total of all Downtimes 975 Min (a+b+c)

SDH = 840 Min (a+b)

TH = March = 31 days = 744h (=44640Min)


TA= (1- (975min-840min)/44640min) = 99,69% for the system in march


Here is a typical system availability chart :


With that we come to a close of this series. Now you can try out the Service Availability Management in your landscape to benefit from transparent reporting.


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      Author's profile photo Matias Prado
      Matias Prado


      I could indicate your email, to enable SAM in my solution manager 7.2.

      I have some questions that I hope you can help me to clarify.
      Kind Regards.
      Matias Prado

      Author's profile photo neeha reddi
      neeha reddi

      Hi Reshmi,


      Thanks for putting this together.

      Would it be possible to show an outage report that shows, planned outage with time/duration, description of the outage,  along with the ticket number?

      I want to look at something like.

      Date                    SID                Outage type(planned vs unplanned separately)       Outage duration (  planned vs unplanned separately)              Ticket associated with this outage incident/for tracking purposes.


      Appreciate if you could throw some light with some options.

      Also, could you please upload the process in defining such reports,. or automate them ?


      Thanks in advance,



      Author's profile photo Resmi K S
      Resmi K S
      Blog Post Author

      Hello Neeha,

      in the standard report provided in the tool, you cannot get the incident details. Could you please elaborate? or feel free to write to me.




      Author's profile photo neeha reddi
      neeha reddi

      Sorry for the delay in response.

      Simple question Resmi.

      How does one know if the outage is planned or unplanned?

      Note: the SLA's are taken into consideration only for unplanned outages and not for any planned activity / outage.


      So, based on this how does the system know if its a planned or an unplanned.

      I see a room for improvement here, where we can check if the system was set in "MM" mode, and if so, it could be treated as planned activity/outage, and if not, its an unplanned, where the SLA count comes into picture.


      Do let me know if you have such an option today, to identify planned vs unplanned outage.




      Author's profile photo Resmi K S
      Resmi K S
      Blog Post Author

      Hello Neeha,

      Can you please go through this blog for questions on outage types?



      Author's profile photo Loic Iphaine
      Loic Iphaine

      Hello Resmi,


      I am really interested in SAM and i have set up everything.

      I would like now to get all the information provided by SAM to put them into an SLR Dahsboard.

      Is there any simple way to do this?

      Is there any cubes containing SAM data or just tables?

      THanks a lot for your answer on this subject,


      Best Regards,