New fully automated SAP Enterprise Support Report (ESR) has been released in the SAP One Support Launchpad.
SAP Enterprise Support Report can be launched through the Support Report Document tile on the homepage of the SAP One Support Launchpad, and allows customers to generate reports not only for their on-premise landscape but also for the following cloud solutions:
- SAP SuccessFactors
- SAP Business ByDesign
- SAP Hybris Cloud for Customer
- SAP S/4HANA Cloud
SAP Enterprise Support Report cloud edition provides a simple, integrated and comprehensive overview of support statistics for each individual customer, their incidents, contracts, license compliance, systems and availability, usage, performed maintenance and more.
Please note: To use this application, the authorization My Support Program Report is required.
- To request it for on premise users, please, contact one of your company’s ERP super user administrators.
- Please note that the required authorization for this new functionality is not available per default for the Cloud Super Admins and has to be requested via a ticket in SAP ONE Support Launchpad using the component XX-XER-SAPSMP-LAUNCH. For more convenient access for cloud users we plan to extend the Cloud Super Admin profile per default with the required authorization.
If your report generation is not working properly, you can open an incident in SAP One Support Launchpad using the component XX-SER-SAPSMP-SUP. For any other inquiries to your report please contact the SAP Enterprise Support advisory (see SAP Note 560499) or call the SAP Support Hotline.