With our February 2017 release, we are excited to launch our new server-side integration between SAP Hybris Cloud for Customer and Microsoft Outlook (Microsoft Exchange).



Key Features:

Our users can now be productive in any e-mail client including mobile and tablet.

You can synchronize the following information from SAP Hybris Cloud for Customer:

  • Contacts, Accounts, and Individual Customers
  • Tasks
  • Appointments and Visits
  • E-mails

You can work with SAP Hybris Cloud for Customer without leaving your inbox by doing the following:

  • Creating items in your SAP solution from your inbox
  • Viewing data from your SAP solution in the context of an e-mail, appointment, or visit
  • Searching for items in your SAP solution

Quick comparison:

Supported Groupware systems Client-side Integration Server-side Integration

Microsoft Outlook 2010, 2013, 2016

Lotus Notes 8.5.3

Exchange 2010+ for sync,
Office 365
Outlook add-in supports Outlook rich clients
(Windows and Mac)
Outlook Web App, OWA for Devices or Mobile browsers (requires Exchange 2013+)
Supported objects and scenarios




Visits (Outlook only)

Attach emails to SAP objects (assign in add-in)



Individual Customers



Attach emails to SAP objects
(via Outlook add-in)

Synchronization Filters Fixed (‘My’ queries) Configurable with Sync Profiles
Supported end-user devices Microsoft Windows only Microsoft Windows, Mac
OWA on mobile devices on iOS, Android, Windows Phone
Attachments support Yes Yes
Additional information Field mapping is fixed (standard fields only) Custom fields supported via Smart Descriptions
User interaction Rich user-interaction using the inbuilt side-panel which provides access to Feeds, Shelf, Notifications etc. Rich user interaction possible (via Outlook add-in) on a wide range of devices
Single Sign On Supported Supported

Manual sync and auto-sync at fixed intervals

Client-based synchronization

Auto-sync in the background
Server-based synchronization
EWS based sync infrastructure
Deployment Client based Outlook add-in installation on end-user machines
Centralized deployment via third-party tools
No client footprint or deployment required
Centralized deployment for Outlook add-in is possible

With server–side integration, you can effectively use the features and functionality of the rich client-side integration without the complexities of an add-in or a user-based sync process.


Key takeaways:

  • Provides most of the functionality of a client-side integration with NO add-ins required
  • Simple to use and there is no user sync cycle to worry about
  • Server-side sync can be configured by the user/admin to filter just the dataset the end-user requires
  • Add-in provides real-time access to Cloud for Customer data associated with an email, task or calendar entry
  • Basic PIM types (Contact, Task and Calendar information) available offline across all devices
  • Contextual and detailed Cloud for Customer data available online from within Outlook on a wide range of devices
  • Simpler deployment process


Note: Our existing client-side integration continues to be available and will be actively developed. As a customer you have the choice to use either solution (but NOT both at the same time).

Please reach out to your SAP contact for further details on the new server-side integration.

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  1. Loganathan P


    Why Gmail Add-On is not considered?Any there any specific reason? Because some of the clients are having corporate Gmail IDs




  2. Frankie Fan

    Hi Ankan,


    Where to download this outlook server side add-in? In my C4C, I only found the “Add-in for Microsoft Outlook” which is the client side add-in. Could this one be installed on outlook exchange?


    Thanks & Best Regards,


    1. Ankan Banerjee Post author

      Hi Frankie,

      The server-side integration is new functionality that has contractual dependencies (it is not available to all customers out-of-the-box).
      Please reach out to your SAP account executive for details around it.


  3. Radoslaw Stefaniak


    is this server-side integration also valid for MS Exchange in Cloud?

    where can I find any technical documentation regarding server-side integration? – there is not so much in help.sap.com and in C4C academy.




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