We all understand the importance of ensuring our employees have access to high quality, engaging training programs. However, too often this training experience is not delivered to the extended enterprise: the ecosystem of customers, partners, suppliers, and communities that directly impact your company’s overall success. They too need to be given the same consideration when coordinating a learning and development program, as an under-skilled extended enterprise can be just as damaging as an under-skilled employee base. In fact, companies that deliver high quality training solutions will reap the rewards in the coming year.
According to a recent study conducted by the Aberdeen Group, companies that implement formal learning programs for both customers and partners on top of internal employee programs see an average annual revenue increase of nine percent – almost double that of organizations that neglected these programs.
So, what is preventing these training programs from reaching peak effectiveness across all audiences? Up until now, most learning solutions have been geared toward compliance and HR with the unique needs of external learners only minimally addressed. They have not been developed to meet the expectations of modern users who now expect Amazon-like experiences across all devices. Nor do they effectively support learning professionals who require a combination of strong content with a flexible platform. That’s why today I’m very excited to share that the SAP SuccessFactors Learning Marketplace is now available to help our customers meet the diverse training needs of both the internal and extended enterprise.
The SAP SuccessFactors Learning Marketplace revolutionizes extended enterprise training by removing many of the technical and deployment hurdles organizations face when rolling out learning programs outside the employee base. By providing a modern, simple, and comprehensive learning solution, companies can ensure their external ecosystem (e.g. dealers, franchisees, suppliers, partners, customers) are engaging with learning offerings in a way that suits them and maximizes value. The SAP SuccessFactors Learning Marketplace also incorporates powerful eCommerce capabilities to allow for an advanced and flexible customer experience.
The SAP SuccessFactors Learning Marketplace is designed to make it easy for companies to deliver training to their ecosystem by providing:
- A simple to leverage solution: The solution provides organizations a simple turnkey solution, which alleviates the technical burden associated with many modern training programs, while also making it easy for users to access and engage the offerings.
- Comprehensive learning management and commerce integration: The SAP SuccessFactors Learning Marketplace is built with the industry-leading SAP SuccessFactors Learning Management System (LMS) – providing customers with online content and schedule management, exam and certification generation, and core course management – and the comprehensive commerce and customer experience engine from SAP hybris – supporting multiple credit card processors, integration to global tax engines, and a flexible catalog presentation.
- An industry leading experience: The SAP SuccessFactors Learning Marketplace delivers an Amazon-like experience to users, with industry leading UX design, ensuring modern ease of use for trainees. This means that not only are web pages optimized for search engines, but content is presented in beautifully designed and cross-platform responsive pages unique to each customer.
Ensuring that training and development programs are available and engaging for everyone in your ecosystem is one of the most important tasks for every HR department. By giving them easy access to learning, you’re investing in their – and your company’s – long-term success.
To learn more about the new SAP SuccessFactors Learning Marketplace, available now, please visit here.