C4C-ERP Integration: External Pricing Call doesn’t return Credit Check error messages

You can trigger an external pricing call for the following Cloud for Customer objects: Sales Quote, Sales Order, Contract and Work Ticket. The pricing call is executed in ERP and can include also a check against the credit limit of the assigned account.

Issue: The external pricing call doesn’t return an error message even if the credit limit is already exceeded.

Solution:

1. Check which Credit Group is assigned to the sales document type that is used in ERP to simulate the sales document creation in the external pricing call. This can be done using transaction OVAK.
2. Choose the reaction type ‘D’ for combination of Credit Control Area, Risk Category and Credit Group which is used in ERP in the external pricing call. This can be done using transaction OVA8.

You’ll find all the relevant customizing views in IMG by following the path: Financial Supply Chain Management -> Credit Management -> Integration with Accounts Receivable Accounting and Sales and Distribution -> Integration with Sales and Distribution