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Author's profile photo Lisa Arroyo

Update: #SAPNextGenSupport updates on your mobile device

We are notifying our subscribers that SAP’s Product Support channels on WhatsApp will be discontinued as of January 1, 2020.

Regrettably, WhatsApp Business has made mandatory changes that no longer support these newsletter broadcast channels.

Thank you for your participation and enthusiasm for these channels over the past few years. Please bookmark these wiki pages of all previous WhatsApp messages at https://wiki.scn.sap.com/wiki/dosearchsite.action?queryString=whatsapp

You can still follow all our Product Support updates on Twitter at @sapsupporthelp and @sapsfcloudhelp for SAP SuccessFactors. Follow any of SAP’s Twitter hashtags listed here for the latest SAP Knowledge Base Articles, SAP Notes and more.

#SAPASE, #SYBASE, #SAPIQ,#SAPBI, #SAPREP, #SAPCrystal, #SAPLumira, #SAPEPM, #SAPLOGISTICS, #SAPMM, #SAPMMPUR, #SAPMMSRV, #SAPPPM, #SAPNW, #SAPSWLTransport, #SAPNWCST, #SAPSWLUpgrade, #SAPNWJAVA, #SAPEP, #SAPPLM, #SAPSOLMAN #SOLMAN, #SAPSRM, #ASKCIC,

#SAPHANA, #S4HC, #S4HANA, #SAPGRC #GRC, #SAPHCM, #SAPABAP, #SAPWEBI #WEBI, #SAPONESupportLaunchpad .

 

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      63 Comments
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      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      Thanks for the information, Lisa!

      You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Done! Thanks Jelena.

      Author's profile photo Joachim Rees
      Joachim Rees

      Hey Lisa,

       

      I don't use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?

      (This would also help to easily judge it the infos are worth getting them to you phone.)

       

      best

      Joachim

       

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Joachim, Great question, yes, you can follow @SAPSupportHelp account where we post KBAs and helpful tips. We also have the @SAPCloudSupport account where SuccessFactors KBAs are posted.

      Best, Lisa

      Author's profile photo Stefan Hainer
      Stefan Hainer

      Hello Lisa,

       

      it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.

       

      Thank you,

      Stefan

       

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Yes, good idea Stefan, We'll see if we can add these for the new channels. Best, Lisa

      Author's profile photo Former Member
      Former Member

      Hello,

       

      is there any groups planned for future  having different module updates through it like functional modules?

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Naseer, No plans to add this type of group at this time. Will you give me an example of what you would like to see? Thanks so much, Lisa

      Author's profile photo Former Member
      Former Member

      Thanks For responding back Lisa, i was more interested in having the Watsapp groups specific to the SAP Modules like SAP PM,MM,WM,ABAP etc

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Thanks Naseer,

      We'll take your feedback into consideration as we roll out new channels. Good to know!

      Best, Lisa

      Author's profile photo Grandhi Sumanth
      Grandhi Sumanth

      Hey Lisa i am also waiting for a group on SAP MM

      Author's profile photo Former Member
      Former Member

      Hi Lisa, will there be anything coming soon for CEC solutions?

       

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Libre,

      We are open to all suggestions. Are there specific CEC topics you're interested in?

      Best, Lisa

      Author's profile photo Former Member
      Former Member

      Thanks Lisa for sharing very useful details.

      Regards,

      G.V.Shivakkumar

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      You're very welcome! Good to hear this is helpful.

      Author's profile photo Gregg CHEN
      Gregg CHEN

      Could a similar arrangement be made to push these support, KBA messages through WeChat ?

      In mainland China and Chinese speaking world, WeChat is the de facto messaging platform used.

      Pls kindly explore further.

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Gregg, SAP Product Support posts articles to WeChat SAP Daily right now. We are exploring other WeChat functions that may be useful for customer support. More to follow here.

      Best, Lisa

      Author's profile photo Former Member
      Former Member

      Hi Lisa,

      I have shared this blog to each and everyone. once again thanking you for this great work.

      Regards,

      Shivakkumar GV

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Thank you Shivakkumar, This is very helpful.

      Best, Lisa

      Author's profile photo Silvia Trentin
      Silvia Trentin

      Hi Lisa,

      hope you are well.

      Is there any option available for the subscribers to share their feedback on this tool?

      Many Thanks in advance,

      Silvia

       

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Silvia,

      Thanks for your question. Feedback can be added to this blog comments anytime. We just sent out a survey to subscribers for feedback a over the past few months. If you want to send to me directly, happy to send you my email address. Just let me know. Happy new year, Lisa

      Author's profile photo Puneeth Basavaraju
      Puneeth Basavaraju

      Is there any wiki similar to https://wiki.scn.sap.com/wiki/display/SAPHANA/SAP+HANA+WhatsApp+Broadcast+History for other whatsapp channels?

       

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Puneeth, Thank you so much for your request. We have been trying to add wiki pages for all our channels. We'll post once they are all available. Thanks! Lisa

      Author's profile photo Former Member
      Former Member

      @Lisa Arroyo

      Reg;- Whatsapp channel for sap EWM/WM/MM/PP/SD/sap S/4HANA EM..etc..

       

      Can you please intiate to create whatsapp broadcast for SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP..etc.. it is more useful to the logistics consultants..

      regards,

      G.V.Shivakkumar

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello G.V.Shivakkumar, Thank you for your feedback which is so valuable to Product Support. We will be launching new channels soon. We'll also send your feedback to the teams for consideration. Kindest Regards, Lisa

      Author's profile photo Former Member
      Former Member

      Thanks Lisa for the help and information.

      If we have latest news, updates on SAP action towards SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP, MM. PM, QM, APO, GTS, SNP, SNC, SRM, ARIBA.. etc..I mean new features and Innovations..etc and then lastest update on SAP Notes..and also SAP Success stories during implementation, roll-out or upgrade in client place..etc.. it will be more useful to all consultants..

      Regards,

      G.V.Shivakkumar

      Author's profile photo Eray Ince
      Eray Ince

      Hi Lisa,

      Thank you for sharing.

      Is it possible to create for Hybris?

      Thanks

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

       

      Hello Eray, We have created all channels for the year, but will add your request to the list for future opportunities. Thanks so much for your enthusiasm! Lisa

      Author's profile photo Former Member
      Former Member

      Hello Lisa,

      Thanks to you and your team for all the efforts in making these so easily accessible.

      Any plans of starting channel for Fiori?

       

      Thank you!

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Rajeev,

      Thanks for your request. We will take this into consideration for future channels.

      Kind Regards, Lisa

      Author's profile photo Amani Abdellaoui
      Amani Abdellaoui

      Hi Lisa,

      Thank you!

      Is there any legal considerations regarding the corporate use of WhatsApp?

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Amani, Are you asking about SAP corporate use?

      Author's profile photo Amani Abdellaoui
      Amani Abdellaoui

      Hi Lisa,

      yes exactly, if there are any impacts on customers making use of the sap support service via WA?

      Thanks
      Amani

      Author's profile photo Arulmurugan Veluchamy
      Arulmurugan Veluchamy

      Hi Lisa,

       

      1. Can we have the near feature release S/4HANA innovations relevant updates under the title "S/4HANA" ?
      2. Are we having any "User Experience" whatsapp number for FIORI/UI5?
      3. Can we have the forthcoming "event" updates irrespective of the geography?
      4. Can we have the Localization specific updates so that we can get country specific localization updates? e.g., GST in India.
      5. Are we having SAP products specific whatsapp number?
      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Arulmurugan,

      Unfortunately, our resources are limited at this time. Thank you for your list of ideas! Please see the new landing page for details at https://support.sap.com/en/my-support/incidents/whatsapp.html.

      Thanks, Lisa

      Author's profile photo Arulmurugan Veluchamy
      Arulmurugan Veluchamy

      Hi Lisa,

      Thanks for the valid info.

      Started using those whatsapp numbers.

      Regards, Arulmurugan

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Please be sure to use the links to subscribe and not the actual phone # in the images. Thanks! Lisa

      Author's profile photo Former Member
      Former Member

      Please share some idea regarding to how to add PP module

      Author's profile photo Raju Kota
      Raju Kota

      Hi Lisa,

      Thanks for the blog and it is extremely useful.

      Do we have anything for SAP BW, I can see different areas but not SAP BW? Any plans for SAP BW?

      Please let me know if information that can be helpful to me.

       

      Best Regards,

      Raju.k

       

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Raju,

      No channel for SAP BW but thank you for your feedback. Good to know there is interest for certain product areas.

      Thank you, Lisa

      Author's profile photo G Lakshmipathi
      G Lakshmipathi

      Is Simple Logistics added to your list

      Author's profile photo Anita Arifin
      Anita Arifin

      Hi Lisa

      Thanks for sharing.

      I hope there is whatsapp product support for SAP PP and PS

       

       

      Thanks and regards

      Anita A.

      Author's profile photo Prasath Elumalai
      Prasath Elumalai

      Liss Thanks for sharing ,

      Is any Group for PPDS and PP and Quality Management

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      All channels are listed in the Support Portal https://support.sap.com/en/my-support/knowledge-base/whatsapp.html

       

      Author's profile photo Thilak Anandakiran
      Thilak Anandakiran

      hi lisa

       

      dont you have one for sap ewm ?

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Thilak, Thanks for your interest. Unfortunately, nothing for EWM at this year. But I will let our team know there is interest in this area. Thanks so much, Lisa

      Author's profile photo Thilak Anandakiran
      Thilak Anandakiran

      thanks if you set up something for ewm, please do keep me informed.

      also with the steps of how to subscribe to the sap ewm group.

      it will be really interesting to come across something like this for ewm

      Author's profile photo Jayesh Agrawal
      Jayesh Agrawal

      Hi,

      Can we have same type of update service on SAP Business One.

      Thanks!

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Jayesh, I will follow up with the Business One team and see if they have plans to do an update service. For now, consider following the SAP Business One account on Twitter at https://twitter.com/SAPBusinessOne Thanks, Lisa

      Author's profile photo vishalakshmi namuduri
      vishalakshmi namuduri

      Do you have whatsup update group for SAP BW/4HANA.

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Vishalakshmi Namuduri, Thanks for your inquiry and interest. We don't have a BW/4HANA channel at this time but will let the team know there is interest from our customers. Thanks so much, Lisa

      Author's profile photo Jasmin Schaad
      Jasmin Schaad

      Hi,

      Do you have same type of update services on SAP Business ByDesign?

      Thanks and best regards

      Jasmin

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Jasmin, Thank you for your question, we may have one soon and will update you once we know more. Thanks, Lisa

      Author's profile photo Sunil Kumar Gorkanti
      Sunil Kumar Gorkanti

      Hi,

      I have seen all channel list but could not find a Whatsapp channel of S/4 HANA and Supply Chain management.
      Do we have any plan?

      Br, Sunil

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Sunil, We have a new S/4HANA Cloud channel but not one for SCM yet. We also have S/4HANA Sourcing and Procurement and Finance channels you can subscribe to. Thanks, Lisa

      Author's profile photo Sachin Khera
      Sachin Khera

      HI

      Can we connect ECC and retrieve data from tables ?

      thanks

      Sachin

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      This is not possible for the WhatsApp channels. Thanks, Lisa

      Author's profile photo Biju Biju Nivas Cherian
      Biju Biju Nivas Cherian

      Lisa Arroyo , The whats app channel has been sending messages about a notify app being put to use in future. this app doesn't seem to be functioning (at least on iPhone)

      Hope the #news option shall continue till the app is working on iOS, Windows  and Android

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Biju, Thanks for your comment. I have just sent the steps on how to set up this app properly. Take a look at the video I have included here for step by step instructions. Kind Regards, Lisa

      Author's profile photo AbdelHalim MIMOUNI
      AbdelHalim MIMOUNI

      hi Lisa,

      is there any whats channel for S/4 Hana Migraiton ?

       

      thanks, your support is appreciated.

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello AbdelHalim,

      We currently do not have a channel for this topic. Thanks for your feedback and good to know there is interest in this product area.

      Kindest Regards, Lisa

      Author's profile photo Marco Bortolon
      Marco Bortolon

      Hello. Why you don't use Telegram that is 100 times better than Whatsapp and supports natively groups, etc ?

      Author's profile photo Lisa Arroyo
      Lisa Arroyo
      Blog Post Author

      Hello Marco! Thank you for your suggestion. There are many reasons why we had to discontinue these channels which include GDPR requirements which apply to all messenger apps. While Telegram may have been a good alternative, regulations are frequently changing and vary from country to country. This makes it difficult to manage and it would not be a good user experience to keep switching platforms as these changes occur.