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Update: #SAPNextGenSupport updates on your mobile device

We are notifying our subscribers that SAP’s Product Support channels on WhatsApp will be discontinued as of January 1, 2020.

Regrettably, WhatsApp Business has made mandatory changes that no longer support these newsletter broadcast channels.

Thank you for your participation and enthusiasm for these channels over the past few years. Please bookmark these wiki pages of all previous WhatsApp messages at

You can still follow all our Product Support updates on Twitter at @sapsupporthelp and @sapsfcloudhelp for SAP SuccessFactors. Follow any of SAP’s Twitter hashtags listed here for the latest SAP Knowledge Base Articles, SAP Notes and more.




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  • Thanks for the information, Lisa!

    You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.

  • Hey Lisa,


    I don't use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?

    (This would also help to easily judge it the infos are worth getting them to you phone.)





  • Hello Lisa,


    it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.


    Thank you,



  • Could a similar arrangement be made to push these support, KBA messages through WeChat ?

    In mainland China and Chinese speaking world, WeChat is the de facto messaging platform used.

    Pls kindly explore further.


      Hello Gregg, SAP Product Support posts articles to WeChat SAP Daily right now. We are exploring other WeChat functions that may be useful for customer support. More to follow here.

      Best, Lisa


      Hello Silvia,

      Thanks for your question. Feedback can be added to this blog comments anytime. We just sent out a survey to subscribers for feedback a over the past few months. If you want to send to me directly, happy to send you my email address. Just let me know. Happy new year, Lisa


      Hello Puneeth, Thank you so much for your request. We have been trying to add wiki pages for all our channels. We'll post once they are all available. Thanks! Lisa

  • @Lisa Arroyo

    Reg;- Whatsapp channel for sap EWM/WM/MM/PP/SD/sap S/4HANA EM..etc..


    Can you please intiate to create whatsapp broadcast for SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP..etc.. it is more useful to the logistics consultants..




      Hello G.V.Shivakkumar, Thank you for your feedback which is so valuable to Product Support. We will be launching new channels soon. We'll also send your feedback to the teams for consideration. Kindest Regards, Lisa

  • Thanks Lisa for the help and information.

    If we have latest news, updates on SAP action towards SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP, MM. PM, QM, APO, GTS, SNP, SNC, SRM, ARIBA.. etc..I mean new features and Innovations..etc and then lastest update on SAP Notes..and also SAP Success stories during implementation, roll-out or upgrade in client place..etc.. it will be more useful to all consultants..




      Hello Eray, We have created all channels for the year, but will add your request to the list for future opportunities. Thanks so much for your enthusiasm! Lisa

  • Hello Lisa,

    Thanks to you and your team for all the efforts in making these so easily accessible.

    Any plans of starting channel for Fiori?


    Thank you!

  • Hi Lisa,


    1. Can we have the near feature release S/4HANA innovations relevant updates under the title "S/4HANA" ?
    2. Are we having any "User Experience" whatsapp number for FIORI/UI5?
    3. Can we have the forthcoming "event" updates irrespective of the geography?
    4. Can we have the Localization specific updates so that we can get country specific localization updates? e.g., GST in India.
    5. Are we having SAP products specific whatsapp number?
    • Hello Arulmurugan,

      Unfortunately, our resources are limited at this time. Thank you for your list of ideas! Please see the new landing page for details at

      Thanks, Lisa

  • Hi Lisa,

    Thanks for the blog and it is extremely useful.

    Do we have anything for SAP BW, I can see different areas but not SAP BW? Any plans for SAP BW?

    Please let me know if information that can be helpful to me.


    Best Regards,



    • Hello Raju,

      No channel for SAP BW but thank you for your feedback. Good to know there is interest for certain product areas.

      Thank you, Lisa

    • Hello Thilak, Thanks for your interest. Unfortunately, nothing for EWM at this year. But I will let our team know there is interest in this area. Thanks so much, Lisa

      • thanks if you set up something for ewm, please do keep me informed.

        also with the steps of how to subscribe to the sap ewm group.

        it will be really interesting to come across something like this for ewm

    • Hello Vishalakshmi Namuduri, Thanks for your inquiry and interest. We don't have a BW/4HANA channel at this time but will let the team know there is interest from our customers. Thanks so much, Lisa

    • Hello Sunil, We have a new S/4HANA Cloud channel but not one for SCM yet. We also have S/4HANA Sourcing and Procurement and Finance channels you can subscribe to. Thanks, Lisa

  • Lisa Arroyo , The whats app channel has been sending messages about a notify app being put to use in future. this app doesn't seem to be functioning (at least on iPhone)

    Hope the #news option shall continue till the app is working on iOS, Windows  and Android

    • Hello Biju, Thanks for your comment. I have just sent the steps on how to set up this app properly. Take a look at the video I have included here for step by step instructions. Kind Regards, Lisa

    • Hello AbdelHalim,

      We currently do not have a channel for this topic. Thanks for your feedback and good to know there is interest in this product area.

      Kindest Regards, Lisa

    • Hello Marco! Thank you for your suggestion. There are many reasons why we had to discontinue these channels which include GDPR requirements which apply to all messenger apps. While Telegram may have been a good alternative, regulations are frequently changing and vary from country to country. This makes it difficult to manage and it would not be a good user experience to keep switching platforms as these changes occur.