Update: #SAPNextGenSupport updates on your mobile device
We are notifying our subscribers that SAP’s Product Support channels on WhatsApp will be discontinued as of January 1, 2020.
Regrettably, WhatsApp Business has made mandatory changes that no longer support these newsletter broadcast channels.
Thank you for your participation and enthusiasm for these channels over the past few years. Please bookmark these wiki pages of all previous WhatsApp messages at https://wiki.scn.sap.com/wiki/dosearchsite.action?queryString=whatsapp
You can still follow all our Product Support updates on Twitter at @sapsupporthelp and @sapsfcloudhelp for SAP SuccessFactors. Follow any of SAP’s Twitter hashtags listed here for the latest SAP Knowledge Base Articles, SAP Notes and more.
#SAPASE, #SYBASE, #SAPIQ,#SAPBI, #SAPREP, #SAPCrystal, #SAPLumira, #SAPEPM, #SAPLOGISTICS, #SAPMM, #SAPMMPUR, #SAPMMSRV, #SAPPPM, #SAPNW, #SAPSWLTransport, #SAPNWCST, #SAPSWLUpgrade, #SAPNWJAVA, #SAPEP, #SAPPLM, #SAPSOLMAN #SOLMAN, #SAPSRM, #ASKCIC,
#SAPHANA, #S4HC, #S4HANA, #SAPGRC #GRC, #SAPHCM, #SAPABAP, #SAPWEBI #WEBI, #SAPONESupportLaunchpad .
Thanks for the information, Lisa!
You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.
Done! Thanks Jelena.
I don't use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?
(This would also help to easily judge it the infos are worth getting them to you phone.)
Hello Joachim, Great question, yes, you can follow @SAPSupportHelp account where we post KBAs and helpful tips. We also have the @SAPCloudSupport account where SuccessFactors KBAs are posted.
it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.
Yes, good idea Stefan, We'll see if we can add these for the new channels. Best, Lisa
is there any groups planned for future having different module updates through it like functional modules?
Hello Naseer, No plans to add this type of group at this time. Will you give me an example of what you would like to see? Thanks so much, Lisa
Thanks For responding back Lisa, i was more interested in having the Watsapp groups specific to the SAP Modules like SAP PM,MM,WM,ABAP etc
We'll take your feedback into consideration as we roll out new channels. Good to know!
Hey Lisa i am also waiting for a group on SAP MM
Hi Lisa, will there be anything coming soon for CEC solutions?
We are open to all suggestions. Are there specific CEC topics you're interested in?
Thanks Lisa for sharing very useful details.
You're very welcome! Good to hear this is helpful.
Could a similar arrangement be made to push these support, KBA messages through WeChat ?
In mainland China and Chinese speaking world, WeChat is the de facto messaging platform used.
Pls kindly explore further.
Hello Gregg, SAP Product Support posts articles to WeChat SAP Daily right now. We are exploring other WeChat functions that may be useful for customer support. More to follow here.
I have shared this blog to each and everyone. once again thanking you for this great work.
Thank you Shivakkumar, This is very helpful.
hope you are well.
Is there any option available for the subscribers to share their feedback on this tool?
Many Thanks in advance,
Thanks for your question. Feedback can be added to this blog comments anytime. We just sent out a survey to subscribers for feedback a over the past few months. If you want to send to me directly, happy to send you my email address. Just let me know. Happy new year, Lisa
Is there any wiki similar to https://wiki.scn.sap.com/wiki/display/SAPHANA/SAP+HANA+WhatsApp+Broadcast+History for other whatsapp channels?
Hello Puneeth, Thank you so much for your request. We have been trying to add wiki pages for all our channels. We'll post once they are all available. Thanks! Lisa
Reg;- Whatsapp channel for sap EWM/WM/MM/PP/SD/sap S/4HANA EM..etc..
Can you please intiate to create whatsapp broadcast for SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP..etc.. it is more useful to the logistics consultants..
Hello G.V.Shivakkumar, Thank you for your feedback which is so valuable to Product Support. We will be launching new channels soon. We'll also send your feedback to the teams for consideration. Kindest Regards, Lisa
Thanks Lisa for the help and information.
If we have latest news, updates on SAP action towards SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP, MM. PM, QM, APO, GTS, SNP, SNC, SRM, ARIBA.. etc..I mean new features and Innovations..etc and then lastest update on SAP Notes..and also SAP Success stories during implementation, roll-out or upgrade in client place..etc.. it will be more useful to all consultants..
Thank you for sharing.
Is it possible to create for Hybris?
Hello Eray, We have created all channels for the year, but will add your request to the list for future opportunities. Thanks so much for your enthusiasm! Lisa
Thanks to you and your team for all the efforts in making these so easily accessible.
Any plans of starting channel for Fiori?
Thanks for your request. We will take this into consideration for future channels.
Kind Regards, Lisa
Is there any legal considerations regarding the corporate use of WhatsApp?
Hello Amani, Are you asking about SAP corporate use?
yes exactly, if there are any impacts on customers making use of the sap support service via WA?
Unfortunately, our resources are limited at this time. Thank you for your list of ideas! Please see the new landing page for details at https://support.sap.com/en/my-support/incidents/whatsapp.html.
Thanks for the valid info.
Started using those whatsapp numbers.
Please be sure to use the links to subscribe and not the actual phone # in the images. Thanks! Lisa
Please share some idea regarding to how to add PP module
Thanks for the blog and it is extremely useful.
Do we have anything for SAP BW, I can see different areas but not SAP BW? Any plans for SAP BW?
Please let me know if information that can be helpful to me.
No channel for SAP BW but thank you for your feedback. Good to know there is interest for certain product areas.
Thank you, Lisa
Is Simple Logistics added to your list
Thanks for sharing.
I hope there is whatsapp product support for SAP PP and PS
Thanks and regards
Liss Thanks for sharing ,
Is any Group for PPDS and PP and Quality Management
All channels are listed in the Support Portal https://support.sap.com/en/my-support/knowledge-base/whatsapp.html
dont you have one for sap ewm ?
Hello Thilak, Thanks for your interest. Unfortunately, nothing for EWM at this year. But I will let our team know there is interest in this area. Thanks so much, Lisa
thanks if you set up something for ewm, please do keep me informed.
also with the steps of how to subscribe to the sap ewm group.
it will be really interesting to come across something like this for ewm
Can we have same type of update service on SAP Business One.
Hello Jayesh, I will follow up with the Business One team and see if they have plans to do an update service. For now, consider following the SAP Business One account on Twitter at https://twitter.com/SAPBusinessOne Thanks, Lisa
Do you have whatsup update group for SAP BW/4HANA.
Hello Vishalakshmi Namuduri, Thanks for your inquiry and interest. We don't have a BW/4HANA channel at this time but will let the team know there is interest from our customers. Thanks so much, Lisa
Do you have same type of update services on SAP Business ByDesign?
Thanks and best regards
Hello Jasmin, Thank you for your question, we may have one soon and will update you once we know more. Thanks, Lisa
I have seen all channel list but could not find a Whatsapp channel of S/4 HANA and Supply Chain management.
Do we have any plan?
Hello Sunil, We have a new S/4HANA Cloud channel but not one for SCM yet. We also have S/4HANA Sourcing and Procurement and Finance channels you can subscribe to. Thanks, Lisa
Can we connect ECC and retrieve data from tables ?
This is not possible for the WhatsApp channels. Thanks, Lisa
Lisa Arroyo , The whats app channel has been sending messages about a notify app being put to use in future. this app doesn't seem to be functioning (at least on iPhone)
Hope the #news option shall continue till the app is working on iOS, Windows and Android
Hello Biju, Thanks for your comment. I have just sent the steps on how to set up this app properly. Take a look at the video I have included here for step by step instructions. Kind Regards, Lisa
is there any whats channel for S/4 Hana Migraiton ?
thanks, your support is appreciated.
We currently do not have a channel for this topic. Thanks for your feedback and good to know there is interest in this product area.
Kindest Regards, Lisa
Hello. Why you don't use Telegram that is 100 times better than Whatsapp and supports natively groups, etc ?
Hello Marco! Thank you for your suggestion. There are many reasons why we had to discontinue these channels which include GDPR requirements which apply to all messenger apps. While Telegram may have been a good alternative, regulations are frequently changing and vary from country to country. This makes it difficult to manage and it would not be a good user experience to keep switching platforms as these changes occur.