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Thanks to all who have sent feedback during the pilot phase of this new program. SAP customers can now subscribe to six new WhatsApp channels for Product Support updates. Through these new channels, SAP customers receive updates on only the products that apply to their needs.

Subscribe to the channel you need to receive KBA updates and other hot news from Product Support. Use the steps below to subscribe to a channel today.

Click the links listed here to subscribe using your mobile device. 

  • SAP HANA (Currently for general updates. Topics will be added soon.)

 

Use these quick, easy steps to subscribe and choose your topics.

WhatsApp must be downloaded on your mobile device to access the channels.

1. From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

2. Click on the green contact button. *NOTE: The actual phone # will vary. Don’t use the phone number to subscribe. Always use the link in step one to add to your contact list.

3. Now you will be prompted to make a new contact. Save the contact and open WhatsApp.

4. In WhatsApp, search for “SAP … ” and the new contact will show.

5. Send the word “Start” to the new SAP channel to receive the link choose your topics. Note: Access this list to change your topics at any time.

Note: Product Support doesn’t respond to questions on this broadcast list. Please use other SAP Support chat tools for general questions like CIC Chat or Expert Chat for assistance. Share your feedback here and tell us what other SAP products and topics you would like to see added.

See related blogs:

ASE: https://blogs.sap.com/2017/06/20/how-to-subscribe-to-sap-product-support-sap-data-management-whatsapp-broadcast-list/

HANA: https://blogs.sap.com/2017/06/19/how-to-subscribe-to-sap-product-support-sap-hana-whatsapp-broadcast-list/

NetWeaver: https://blogs.sap.com/2017/06/13/how-to-subscribe-to-sap-product-support-sap-netweaver-whatsapp-broadcast-list/

SuccessFactors: https://blogs.sap.com/2017/08/07/how-to-subscribe-to-sap-product-support-sap-successfactors-whatsapp-broadcast-list/

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18 Comments

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  1. Jelena Perfiljeva

    Thanks for the information, Lisa!

    You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.

    (1) 
  2. Joachim Rees

    Hey Lisa,

     

    I don’t use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?

    (This would also help to easily judge it the infos are worth getting them to you phone.)

     

    best

    Joachim

     

    (0) 
  3. Stefan Hainer

    Hello Lisa,

     

    it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.

     

    Thank you,

    Stefan

     

    (0) 
    1. Lisa Arroyo Post author

       

      Hello Naseer, No plans to add this type of group at this time. Will you give me an example of what you would like to see? Thanks so much, Lisa

      (0) 
      1. Naseer Sulthan

        Thanks For responding back Lisa, i was more interested in having the Watsapp groups specific to the SAP Modules like SAP PM,MM,WM,ABAP etc

        (1) 
        1. Lisa Arroyo Post author

          Thanks Naseer,

          We’ll take your feedback into consideration as we roll out new channels. Good to know!

          Best, Lisa

          (0) 
  4. Gregg CHEN

    Could a similar arrangement be made to push these support, KBA messages through WeChat ?

    In mainland China and Chinese speaking world, WeChat is the de facto messaging platform used.

    Pls kindly explore further.

    (0) 
    1. Lisa Arroyo Post author

       

      Hello Gregg, SAP Product Support posts articles to WeChat SAP Daily right now. We are exploring other WeChat functions that may be useful for customer support. More to follow here.

      Best, Lisa

      (0) 

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