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Using WhatsApp for Product Support updates


Thanks to all who continue to send us feedback on the WhatsApp Product Support channels. Through these channels, SAP customers receive updates on only the products that apply to their needs. Please see our new page listing all the new channels on the Support Portal.

Subscribe to the channel you need to receive messages including KBAs, wikis, guided answers, notes and “hot tips” from SAP Product Support. Use the steps below to subscribe to a channel today.

[Click the links or scan the QR code to subscribe using your mobile device. ]


NEW – SAP EPM (Enterprise Performance Management)

  1. Business Planning and Consolidation, version for SAP NetWeaver
  2. Business Planning and Consolidation, version for the Microsoft platform
  3. Financial Consolidation
  4. Disclosure Management
  5. Strategy Management
  6. Profitability and Cost Management
  7. Analytics Cloud

NEW – SAP GRC (Governance, Risk and Compliance)

  1. Access Control
  2. Process Control
  3. Risk Management
  4. Audit Management

NEW – SAP Analytics

  1. BI Platform
  2. WEBI
  3. Crystal
  4. SAP Lumira
  5. Analytics Cloud


NEW – SAP Cross Platform Integration

NEW – SAP S/4HANA Sourcing and Procurement

SAP Solution Manager

NEW Categories:

  1. SOLMAN Change Control Management
  2. SOLMAN Test Suite
  3. SOLMAN Setup/Configuration
  4. SOLMAN IT Service Management
  5. SOLMAN Diagnostics, Business Process Operations, System Monitoring

SAP Data Management

  1. SAP Adaptive Server Enterprise
  2. SAP ASE – ERP enablement
  3. SAP IQ
  4. SAP Replication Server


NEW Categories:

  1. HotNews and Security notes
  2. Did you know?
  3. Knowledge Repository
  4. Applications on SAP HANA

SAP NetWeaver   

  1. Software Logistics – System Maintenance (Upgrade)
  2. NW Client/Server Technology (CST)
  3. Software Logistics – Change Control and Transport
  4. Software Logistics – System Provisioning (Installation)
  5. ABAP Development
  6. Printing Technology

SAP SuccessFactors

  1. SAP SuccessFactors Employee Central
  2. SAP SuccessFactors Learning
  3. SAP SuccessFactors platform
  4. SAP SuccessFactors Performance and Goals
  5. SAP SuccessFactors Recruiting

SAP Product Lifecycle Management

NEW Categories:

  1. SAP Environment, Health, and Safety Management
  2. SAP Portfolio and Project Management
  3. SAP PLM Document Management System

NEW – SAP S/4 HANA Finance

  1. FIN Accounts Receivable and Payable
  2. FIN Posting and Taxes

Use these quick, easy steps to subscribe and choose your topics.

[WhatsApp must be downloaded on your mobile device to access the channels.]


Step 1.

From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

Step 2.

Click on the green button after you have accepted the privacy statement.

Step 3.

Follow the prompt to send a message.

Step 4.

Click on the link to access the product category menu.

Step 5.

Choose your topics. Access this list to change your topics at any time.

Note: Product Support doesn’t respond to questions on this broadcast list.

Please use other SAP Support chat tools for general questions like CIC Chat or Expert Chat for assistance. Share your feedback here and tell us what other SAP products and topics you would like to see added.

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