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Thanks to all who have sent feedback. SAP customers can now subscribe to WhatsApp channels for Product Support updates. Through this new channel, SAP customers receive updates on only the products that apply to their needs.

In addition to the main Product Support channel for SAP Solution Manager updates, four new channels are now available. Click the links listed here to subscribe. 

(For general updates. Topics will be added at a future date.)


Use these quick, easy steps to subscribe and choose your topics.

WhatsApp must be downloaded on your mobile device to access the channels.

1. From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

2. Click on the green contact button. *NOTE: The actual phone # will vary. Don’t use the phone number to subscribe. Always use the link in step one to add to your contact list.

3. Now you will be prompted to make a new contact. Save the contact and open WhatsApp.

4. In WhatsApp, search for “SAP … ” and the new contact will show.

5. Send the word “Start” to the new SAP channel to receive the link choose your topics. Note: Access this list to change your topics at any time.

Note: Product Support doesn’t respond to questions on this broadcast list. Please use other SAP Support chat tools for general questions like CIC Chat or Expert Chat for assistance. Share your feedback here and tell us what other SAP products and topics you would like to see added.

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  1. Jelena Perfiljeva

    Thanks for the information, Lisa!

    You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.

  2. Joachim Rees

    Hey Lisa,


    I don’t use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?

    (This would also help to easily judge it the infos are worth getting them to you phone.)





  3. Stefan Hainer

    Hello Lisa,


    it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.


    Thank you,



    1. Lisa Arroyo Post author


      Hello Naseer, No plans to add this type of group at this time. Will you give me an example of what you would like to see? Thanks so much, Lisa


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