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How to get #SAPNextGenSupport updates on your mobile device with WhatsApp

 

Thanks to all who continue to send us feedback on the WhatsApp Product Support channels. Please see our new page listing all the new channels on the Support Portal.

Through these channels, SAP customers receive updates on only the products that apply to their needs. Subscribe to the channel you need to receive messages including KBAs, wikis, guided answers, notes and “hot tips” from SAP Product Support. Use the steps below to subscribe to a channel today. ** Note: SAP Support doesn’t respond to questions or handle incident requests on these channels. **

**Click the links or scan the QR code to subscribe using your mobile device.**

SAP Human Capital Management (HCM)

  1. General HCM
  2. Payroll

 

SAP ONE Support Launchpad

 

SAP S/4HANA Cloud

SAP Analytics

Watch the how to get started video here

  1. BI Platform
  2. WEBI
  3. Crystal
  4. SAP Lumira
  5. Analytics Cloud

 

SAP S/4HANA Sourcing and Procurement

Watch the how to get started video here

 

SAP Solution Manager

Watch the how to get started video here

  1. SOLMAN Change Control Management
  2. SOLMAN Test Suite
  3. SOLMAN Setup/Configuration
  4. SOLMAN IT Service Management
  5. SOLMAN Diagnostics, Business Process Operations, System Monitoring

 

SAP HANA

Watch the how to get started video here

  1. HotNews and Security notes
  2. Did you know?
  3. Knowledge Repository
  4. Applications on SAP HANA

 

SAP NetWeaver   

Watch the how to get started video here

  1. Software Logistics – System Maintenance (Upgrade)
  2. NW Client/Server Technology (CST)
  3. Software Logistics – Change Control and Transport
  4. Software Logistics – System Provisioning (Installation)
  5. ABAP Development
  6. Printing Technology
  7. SAP GUI (WINDOWS/JAVA)

 

SAP SuccessFactors

Watch the how to get started video here

  1. SAP SuccessFactors Employee Central
  2. SAP SuccessFactors Learning
  3. SAP SuccessFactors platform
  4. SAP SuccessFactors Performance and Goals
  5. SAP SuccessFactors Recruiting

 

SAP Product Lifecycle Management (PLM)

Watch the how to get started video here

  1. SAP Environment, Health, and Safety Management
  2. SAP Portfolio and Project Management
  3. SAP PLM Document Management System

 

SAP S/4 HANA Finance

Watch the how to get started video here

  1. FIN Accounts Receivable and Payable
  2. FIN Posting and Taxes
  3. FIN Asset Accounting
  4. FIN CO Material Ledger
  5. Governance, Risk and Compliance (GRC)

Use these quick, easy steps to subscribe and choose your topics.

[WhatsApp must be downloaded first on your mobile device to access the channels.]

Step 1.

From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

Step 2.

Click on the green button after you have accepted the privacy statement.

Step 3.

SAVE to your contacts, open WhatsApp and add your new contact. Follow the prompt to send a message.

Step 4.

Click on the link in the message sent to you and access the product category menu to choose your topics.

Step 5.

Choose your topics. Access this list to change your topics at any time. (Note: Some channels do not have topics).

Step 6.

DOWNLOAD APP:  Downloading the app called “Notify” is now required for you to receive our updates each week. Get the app at https://www.messengerpeople.com/notify/

Questions? Learn more about Notify at https://helpcenter.messengerpeople.com/en/messenger-communication-platform/messenger/notify 

SET UP SAP CHANNELS IN NOTIFY: Watch the video demo on how to set up all the SAP channels you’re currently subscribing to.

 

 

 ** Note: SAP Support doesn’t respond to questions or handle incident requests on these channels. **

Please use other SAP Support tools and resources for general questions like CIC Chat or Expert Chat for technical assistance with your incidents. Also available are Schedule an Expert and Ask an Expert Peer. See all resources and how to get started at https://support.sap.com/en/my-support/product-support.html

Share this blog with your colleagues and teams. Let us know if there are other messaging apps or tools your team uses beyond WhatsApp. We are always looking for new channels to make it easy for our customers to quickly and effortlessly find the information they need. Enjoy!! #SAPNextGenSupport

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