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Thanks to all who continue to send us feedback on the WhatsApp Product Support channels. Through these channels, SAP customers receive updates on only the products that apply to their needs. Please see our new page listing all the new channels on the Support Portal.

Subscribe to the channel you need to receive messages including KBAs, wikis, guided answers, notes and “hot tips” from SAP Product Support. Use the steps below to subscribe to a channel today.

[Click the links or scan the QR code to subscribe using your mobile device. ]


NEW – SAP EPM (Enterprise Performance Management)

  1. Business Planning and Consolidation, version for SAP NetWeaver
  2. Business Planning and Consolidation, version for the Microsoft platform
  3. Financial Consolidation
  4. Disclosure Management
  5. Strategy Management
  6. Profitability and Cost Management
  7. Analytics Cloud



NEW – SAP GRC (Governance, Risk and Compliance)

  1. Access Control
  2. Process Control
  3. Risk Management
  4. Audit Management



NEW – SAP Analytics

  1. BI Platform
  2. WEBI
  3. Crystal
  4. SAP Lumira

(SAP Analytics QR Code)


NEW – SAP Cross Platform Integration

(SAP Cross Platform Integration QR Code)


NEW – SAP S/4HANA Sourcing and Procurement

(SAP S/4HANA Sourcing and Procurement QR Code)


SAP Solution Manager

NEW Categories:

  1. SOLMAN Change Control Management
  2. SOLMAN Test Suite
  3. SOLMAN Setup/Configuration
  4. SOLMAN IT Service Management
  5. SOLMAN Diagnostics, Business Process Operations, System Monitoring

   (SAP Solution Manager QR Code)

SAP Data Management

  1. SAP Adaptive Server Enterprise
  2. SAP ASE – ERP enablement
  3. SAP IQ
  4. SAP Replication Server

     (SAP Data Management QR Code)



NEW Categories:

  1. High Availability and Backups
  2. Applications
  3. Performance and Monitoring



SAP NetWeaver   

  1. Software Logistics – System Maintenance (Upgrade)
  2. NW Client/Server Technology (CST)
  3. Software Logistics – Change Control and Transport
  4. Software Logistics – System Provisioning (Installation)
  5. ABAP Development
  6. NW ABAP User Administration, Authorization, Authentication

(SAP  NetWeaver QR Code)


SAP SuccessFactors

  1. SAP SuccessFactors Employee Central
  2. SAP SuccessFactors Learning
  3. SAP SuccessFactors platform
  4. SAP SuccessFactors Performance and Goals
  5. SAP SuccessFactors Recruiting

     (SAP SuccessFactors QR Code)


SAP Product Lifecycle Management

NEW Categories:

  1. SAP Environment, Health, and Safety Management
  2. SAP Portfolio and Project Management
  3. SAP PLM Document Management System

      (SAP PLM QR Code)


Use these quick, easy steps to subscribe and choose your topics.

[WhatsApp must be downloaded on your mobile device to access the channels.]


Step 1.

From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

Step 2.

Click on the green contact button.

NOTE: The actual phone # will vary. Don’t use the phone number to subscribe. Always use the link in step one to add to your contact list.



Step 3.

Now you will be prompted to make a new contact. Save the contact and open WhatsApp.


Step 4.

In WhatsApp, search for “SAP … ” and the new contact will appear as an option.

Step 5.

Send the word “Start”. You will receive a message with a link. Click on the  link and choose your topics. Access this list to change your topics at any time.

Note: Product Support doesn’t respond to questions on this broadcast list.

Please use other SAP Support chat tools for general questions like CIC Chat or Expert Chat for assistance. Share your feedback here and tell us what other SAP products and topics you would like to see added.

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  1. Jelena Perfiljeva

    Thanks for the information, Lisa!

    You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.

  2. Joachim Rees

    Hey Lisa,


    I don’t use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?

    (This would also help to easily judge it the infos are worth getting them to you phone.)





  3. Stefan Hainer

    Hello Lisa,


    it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.


    Thank you,



    1. Lisa Arroyo Post author


      Hello Naseer, No plans to add this type of group at this time. Will you give me an example of what you would like to see? Thanks so much, Lisa

      1. Naseer Sulthan

        Thanks For responding back Lisa, i was more interested in having the Watsapp groups specific to the SAP Modules like SAP PM,MM,WM,ABAP etc

        1. Lisa Arroyo Post author

          Thanks Naseer,

          We’ll take your feedback into consideration as we roll out new channels. Good to know!

          Best, Lisa

  4. Gregg CHEN

    Could a similar arrangement be made to push these support, KBA messages through WeChat ?

    In mainland China and Chinese speaking world, WeChat is the de facto messaging platform used.

    Pls kindly explore further.

    1. Lisa Arroyo Post author


      Hello Gregg, SAP Product Support posts articles to WeChat SAP Daily right now. We are exploring other WeChat functions that may be useful for customer support. More to follow here.

      Best, Lisa

    1. Lisa Arroyo Post author


      Hello Silvia,

      Thanks for your question. Feedback can be added to this blog comments anytime. We just sent out a survey to subscribers for feedback a over the past few months. If you want to send to me directly, happy to send you my email address. Just let me know. Happy new year, Lisa

    1. Lisa Arroyo Post author


      Hello Puneeth, Thank you so much for your request. We have been trying to add wiki pages for all our channels. We’ll post once they are all available. Thanks! Lisa

  5. shivakkumar Geetha venkatesan

    @Lisa Arroyo

    Reg;- Whatsapp channel for sap EWM/WM/MM/PP/SD/sap S/4HANA EM..etc..


    Can you please intiate to create whatsapp broadcast for SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP..etc.. it is more useful to the logistics consultants..



    1. Lisa Arroyo Post author


      Hello G.V.Shivakkumar, Thank you for your feedback which is so valuable to Product Support. We will be launching new channels soon. We’ll also send your feedback to the teams for consideration. Kindest Regards, Lisa

  6. shivakkumar Geetha venkatesan

    Thanks Lisa for the help and information.

    If we have latest news, updates on SAP action towards SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP, MM. PM, QM, APO, GTS, SNP, SNC, SRM, ARIBA.. etc..I mean new features and Innovations..etc and then lastest update on SAP Notes..and also SAP Success stories during implementation, roll-out or upgrade in client place..etc.. it will be more useful to all consultants..



    1. Lisa Arroyo Post author


      Hello Eray, We have created all channels for the year, but will add your request to the list for future opportunities. Thanks so much for your enthusiasm! Lisa


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