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Thanks to all who continue to send us feedback on the WhatsApp Product Support channels. Through these channels, SAP customers receive updates on only the products that apply to their needs. Please see our new page listing all the new channels on the Support Portal.

Subscribe to the channel you need to receive messages including KBAs, wikis, guided answers, notes and “hot tips” from SAP Product Support. Use the steps below to subscribe to a channel today.

[Click the links or scan the QR code to subscribe using your mobile device. ]


NEW – SAP EPM (Enterprise Performance Management)

  1. Business Planning and Consolidation, version for SAP NetWeaver
  2. Business Planning and Consolidation, version for the Microsoft platform
  3. Financial Consolidation
  4. Disclosure Management
  5. Strategy Management
  6. Profitability and Cost Management
  7. Analytics Cloud

NEW – SAP GRC (Governance, Risk and Compliance)

  1. Access Control
  2. Process Control
  3. Risk Management
  4. Audit Management

NEW – SAP Analytics

  1. BI Platform
  2. WEBI
  3. Crystal
  4. SAP Lumira
  5. Analytics Cloud


NEW – SAP Cross Platform Integration

NEW – SAP S/4HANA Sourcing and Procurement

SAP Solution Manager

NEW Categories:

  1. SOLMAN Change Control Management
  2. SOLMAN Test Suite
  3. SOLMAN Setup/Configuration
  4. SOLMAN IT Service Management
  5. SOLMAN Diagnostics, Business Process Operations, System Monitoring

SAP Data Management

  1. SAP Adaptive Server Enterprise
  2. SAP ASE – ERP enablement
  3. SAP IQ
  4. SAP Replication Server


NEW Categories:

  1. High Availability and Backups
  2. Applications
  3. Performance and Monitoring

SAP NetWeaver   

  1. Software Logistics – System Maintenance (Upgrade)
  2. NW Client/Server Technology (CST)
  3. Software Logistics – Change Control and Transport
  4. Software Logistics – System Provisioning (Installation)
  5. ABAP Development
  6. NW ABAP User Administration, Authorization, Authentication

SAP SuccessFactors

  1. SAP SuccessFactors Employee Central
  2. SAP SuccessFactors Learning
  3. SAP SuccessFactors platform
  4. SAP SuccessFactors Performance and Goals
  5. SAP SuccessFactors Recruiting

SAP Product Lifecycle Management

NEW Categories:

  1. SAP Environment, Health, and Safety Management
  2. SAP Portfolio and Project Management
  3. SAP PLM Document Management System

NEW – SAP S/4 HANA Finance

  1. FIN Accounts Receivable and Payable
  2. FIN Posting and Taxes

Use these quick, easy steps to subscribe and choose your topics.

[WhatsApp must be downloaded on your mobile device to access the channels.]


Step 1.

From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

Step 2.

Click on the green button after you have accepted the privacy statement.

Step 3.

Follow the prompt to send a message.

Step 4.

Click on the link to access the product category menu.

Step 5.

Choose your topics. Access this list to change your topics at any time.

Note: Product Support doesn’t respond to questions on this broadcast list.

Please use other SAP Support chat tools for general questions like CIC Chat or Expert Chat for assistance. Share your feedback here and tell us what other SAP products and topics you would like to see added.

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  1. Jelena Perfiljeva

    Thanks for the information, Lisa!

    You might want to add a secondary tag for SAP Netweaver, so that Basis folks on SCN could see this too. And maybe include ABAP Development as well to spread the word.

  2. Joachim Rees

    Hey Lisa,


    I don’t use whatsapp, is there an alternative way to get those Information, e.g. a Website, a RSS-Feed or some Twitter-Accounts?

    (This would also help to easily judge it the infos are worth getting them to you phone.)





  3. Former Member

    Hello Lisa,


    it would be very helpful to have a QR Code for the first link so that one can scan it from his/her mobile.


    Thank you,



    1. Lisa Arroyo
      Post author


      Hello Naseer, No plans to add this type of group at this time. Will you give me an example of what you would like to see? Thanks so much, Lisa

      1. Former Member

        Thanks For responding back Lisa, i was more interested in having the Watsapp groups specific to the SAP Modules like SAP PM,MM,WM,ABAP etc

        1. Lisa Arroyo
          Post author

          Thanks Naseer,

          We’ll take your feedback into consideration as we roll out new channels. Good to know!

          Best, Lisa

  4. Gregg CHEN

    Could a similar arrangement be made to push these support, KBA messages through WeChat ?

    In mainland China and Chinese speaking world, WeChat is the de facto messaging platform used.

    Pls kindly explore further.

    1. Lisa Arroyo
      Post author


      Hello Gregg, SAP Product Support posts articles to WeChat SAP Daily right now. We are exploring other WeChat functions that may be useful for customer support. More to follow here.

      Best, Lisa

    1. Lisa Arroyo
      Post author


      Hello Silvia,

      Thanks for your question. Feedback can be added to this blog comments anytime. We just sent out a survey to subscribers for feedback a over the past few months. If you want to send to me directly, happy to send you my email address. Just let me know. Happy new year, Lisa

    1. Lisa Arroyo
      Post author


      Hello Puneeth, Thank you so much for your request. We have been trying to add wiki pages for all our channels. We’ll post once they are all available. Thanks! Lisa

  5. Former Member

    @Lisa Arroyo

    Reg;- Whatsapp channel for sap EWM/WM/MM/PP/SD/sap S/4HANA EM..etc..


    Can you please intiate to create whatsapp broadcast for SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP..etc.. it is more useful to the logistics consultants..



    1. Lisa Arroyo
      Post author


      Hello G.V.Shivakkumar, Thank you for your feedback which is so valuable to Product Support. We will be launching new channels soon. We’ll also send your feedback to the teams for consideration. Kindest Regards, Lisa

  6. Former Member

    Thanks Lisa for the help and information.

    If we have latest news, updates on SAP action towards SAP EWM, S/4HANA Enterprise management, SAP WM, SAP SD, SAP PP, MM. PM, QM, APO, GTS, SNP, SNC, SRM, ARIBA.. etc..I mean new features and Innovations..etc and then lastest update on SAP Notes..and also SAP Success stories during implementation, roll-out or upgrade in client place..etc.. it will be more useful to all consultants..



    1. Lisa Arroyo
      Post author


      Hello Eray, We have created all channels for the year, but will add your request to the list for future opportunities. Thanks so much for your enthusiasm! Lisa

  7. Former Member

    Hello Lisa,

    Thanks to you and your team for all the efforts in making these so easily accessible.

    Any plans of starting channel for Fiori?


    Thank you!

  8. Arulmurugan Veluchamy

    Hi Lisa,


    1. Can we have the near feature release S/4HANA innovations relevant updates under the title “S/4HANA” ?
    2. Are we having any “User Experience” whatsapp number for FIORI/UI5?
    3. Can we have the forthcoming “event” updates irrespective of the geography?
    4. Can we have the Localization specific updates so that we can get country specific localization updates? e.g., GST in India.
    5. Are we having SAP products specific whatsapp number?
  9. Raju Kota

    Hi Lisa,

    Thanks for the blog and it is extremely useful.

    Do we have anything for SAP BW, I can see different areas but not SAP BW? Any plans for SAP BW?

    Please let me know if information that can be helpful to me.


    Best Regards,



    1. Lisa Arroyo
      Post author

      Hello Raju,

      No channel for SAP BW but thank you for your feedback. Good to know there is interest for certain product areas.

      Thank you, Lisa


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