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Author's profile photo Former Member

Driving Conversational HR with the New SAP SuccessFactors Slack Bot

Take a moment to think about your daily interactions – emails, calls, texts – and you’ll quickly realize that technology has revolutionized communication. There is nothing groundbreaking about that statement, but we all know technology keeps advancing, so what’s next and what does it mean for us in the HR technology field? Conversations. Imagine if interacting with SuccessFactors was like having a conversation with your HR Business Partner. You would not need to go to a web browser or tap on a mobile app. Instead, you would interact with a SuccessFactors bot in your favorite messaging application. Not a physical robot that may come to mind first. I’m talking about chatbots. HR software is on the verge of a chatbot revolution, ushering in “conversational HR” where processes are streamlined, efficiency is maximized, and communication and engagement is improved.

What exactly are chatbots? They are interactive software programs embedded within messaging apps that imitate conversations with a real person and often rely on machine learning and artificial intelligence. Chatbots are revolutionizing how enterprise solutions work, making them simple, intuitive and engaging.

That’s why I’m delighted to be part of the Slack for Enterprise launch event today in San Francisco, announcing the SAP SuccessFactors Slack bot as part of a new portfolio of SAP bot applications designed for Slack. With this new partnership, SAP shares Slack’s vision of the power of conversational interfaces for enterprises.

We at SAP SuccessFactors are committed to continuous innovation. In early 2016 we launched Continuous Performance Management (CPM) as part of the SAP SuccessFactors Performance & Goals solution, and we continue to add more features and functionality that meet the needs of customers. CPM is meant to solve many of the frequently cited issues of performance management initiatives by facilitating ongoing check-ins between employees and managers to ensure activities, accomplishments and goals stay on track throughout the year. With continuous performance management, managers have a simple way to provide continuous feedback and coaching to drive ongoing improvements in performance. At the same time, employees stay motivated and engaged to perform at their best.

We are constantly looking to enhance the user experience and engagement with our HCM solutions, which led to the collaboration with Slack to create a new bot so employees and managers can interact with the continuous performance management capabilities without taking a break from their day-to-day conversations on Slack. Now in beta, the SAP SuccessFactors Slack bot is intelligent and helps users with a number of continuous performance management tasks:

  • Create an Activity – As a manager and employee are having their daily conversations, the manager may suggest an activity to the employee. The employee can now create this activity from Slack using the SAP SuccessFactors Slack bot. The bot will walk them through the process and will ask for all the needed inputs like activity name, status, which goal the activity needs to be assigned to, etc. It also notifies the manager via Slack that the employee created a new activity.
  • Add Feedback to the Activity – The manager can add feedback to the activity.
  • Review Activities – The employee can review their activities within Slack and can add an update to the activity or mark it as complete.
  • Create an Achievement – When the employee updates an activity as complete, they are asked if they would like to mark it as an achievement.
  • Add Feedback to the Achievement – When the employee create an achievement, their manager is notified via Slack and can provide additional feedback.

Create a CPM Activity using SuccessFactors Slack bot

Review Activities

Create an Achievement using SuccessFactors Slack bot

The SAP SuccessFactors Slack bot is meant to standardize, simplify and automate HR transactions such as performance and goals tracking so people can free up time to be more strategic. It helps bridge the communication gap employees and managers often feel by allowing them to conduct HR processes within the Slack application. People communicate on Slack every day – enabling them to manage their workforce performance within Slack is effective, intuitive and just a lot more fun. We will continue to release new use cases across the SuccessFactors portfolio beyond the initial continuous performance management functionality, so be on the lookout for more exciting news to come this year!

If you are a SuccessFactors customer interested in participating in our Beta, tweet with the hashtag #SFSFSlackBeta and our team will be in touch.

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      11 Comments
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      Author's profile photo Sven Ringling
      Sven Ringling

      I love the concept of using chat bots in HR.

      Not sure slack would have been my platform of choice, but gotta start somewhere.

      What doesn't become clear from the article is which type of technology is driving the chat:

      • is it just a scripted chat or something semi-intelligent like NLU?
      • basically: can it process and respond to natural language in it's given context?
      • is it self learning?
      • does it recognise, when it's hitting a wall and call in a human agent?
      • which languages is it available in?
      • and scratching at the borderline of 2017 chatbotness: is it trained to recogise emotion base don the language used?

      Not suggesting any level as a min requirement. Every start is great. Just curious where it stands compared to what the chat bot startup scene out there is offering and to what happens in other industries.

       

      great stuff! keep going!

      Author's profile photo Ricardo Nobrega da Silva
      Ricardo Nobrega da Silva

      That's great!!! Count on me to test and use 😉

      Author's profile photo Noune Melkonyan
      Noune Melkonyan

      I would love to be included in Beta testing

      Author's profile photo Manfred Weis
      Manfred Weis

      when will we be able to use Slack internally?

       

      Author's profile photo Former Member
      Former Member

      Will this be combined with a Knowledge base in Employee Central ? In our company the employee and manager experience with EC needs to improve. I think with a chat a shared service can be more customer oriented.  The chats log is nice to store in a knowlegde base.

       

      Author's profile photo Former Member
      Former Member

      #SFSFSlackBeta - We would love to get involved in the beta... Please get in touch...

       

      Author's profile photo Former Member
      Former Member

      Hi David,

      Great stuff to explore! Curious to see this work. Would love to be part of beta testing!

      Thanks

      Joost

      Author's profile photo Former Member
      Former Member

      #SFSFSlackBeta Hi I am interested in knowing more. Please reach out to me at paresh.redkar@flipkart.com

      Author's profile photo Bhaskar Tripathi
      Bhaskar Tripathi

      Thank you David for sharing.

       

      Where  does it leave KORE.ai which SAP SFSF has partnered for similar functionality.

       

      Regards,

      Bhaskar

      Author's profile photo Former Member
      Former Member

       

      This is a good and needed step forward. Will this be extended to the "learning" side of SAP SF? Will this be extended to Microsoft's Teams (the Slack equivalent)?

      I hope there are such plans.. count me in for a BETA testing for learning.

      #SFSFSlackBeta

      Author's profile photo Vinay Potdar
      Vinay Potdar

      Hi David,

      I am also in for Beta Testing especially for Learning.

      Regards,

      Vinay.