The SAP Help Portal (http://help.sap.com) is the main customer-facing hub for customers to access user assistance content for using SAP product. The site has been an important resource for customers for many years, and it contains a huge wealth of information.
SAP’s User Assistance team has completely redesigned the site, and is nearly ready to go live with the all-new SAP Help Portal. The new site does away with the long navigation structures in favor of a simple, search-based interface. But it doesn’t stop there. The content is more clearly organized, easier to consume, and customers can now also give feedback on content that is passed directly to the responsible teams to allow for quicker corrections, when needed. Finally, the underlying infrastructure has also been completely rebuilt, and now allows for much quicker publication, and even access to content to other systems using via API (still in pilot phase)
- Simple, lightweight design makes content easy to find and consume
- Modern, responsive look and feel brings the Help Portal up to speed with 1DX
- Publishing content dramatically easier for over 700 user assistance professionals
- API integration being piloted to integrate with other systems to provide in-line content and search interfaces
The new help Help Portal will go live soon and will be accessible at help.sap.com. Stay tuned for more information and videos showing you all the great changes to come!
To watch the video, click the image above, or click here.