query for printer disabled

[nicholas_steffens]

Problem: slow printing in SAP

Symptoms:

• spool process shows 'querying <printername>' in SM50

• process tracefile shows 'Query for printer XXXX disabled for 300 seconds (query problems)'


• process tracefile shows 'Warning: lpq on printer XXXX took XX seconds!'


• SM21 shows 'Printer XXXX Temporarily Locked Due to Connection Problem'

Solution:

Restart the SAPSprint and print spool service on the print server.