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Problem: slow printing in SAP

Symptoms:

  • spool process shows ‘querying <printername>’ in SM50

  • process tracefile shows ‘Query for printer XXXX disabled for 300 seconds (query problems)’
  • process tracefile shows ‘Warning: lpq on printer XXXX took XX seconds!’
  • SM21 shows ‘Printer XXXX Temporarily Locked Due to Connection Problem’

Solution:

Restart the SAPSprint and print spool service on the print server.

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4 Comments

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  1. john thomas

    Hello  Nicholas,

    Thanks for sharing this helpful solution I used appear steps and I solved my issues. Some days ago I failed to connect wifi with my canon printer and then I discussed with Canon Customer Service team, They are more responsible and give quick response for customer calls.

    (0) 
  2. amara johsan

    For doing, the printer disables first, Login as superuser or up on the print server. and Stop printing by the printer I read your all instructions and its really helpful for all but when I had a problem in the printer I got help from canon tech support official website.

    (0) 

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