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On October 20, at the Ritz hotel SAP Enterprise Support Info Day 2016 took place for the first time in Almaty and for the second time in Kazakhstan. 25 representatives of SAP partners and customers attended the Info Day, including Kazakhtelecom, the National Bank of Kazakhstan, Eurasian Bank, Halyk Bank, Sinooil, PetroKazakhstan, Technodom, Eurasian Foods, and others.

The agenda of the Info Day featured an overview of SAPĀ Enterprise Support benefits and detailed presentation on its tools and services as well as corresponding best practices. Special emphasis was laid on such burning topics as S/4 HANA implementation support and working with SAP Solution Manager 7.2. The attendees underlined importance of the event for their region and actively participated in the discussion addressing the presenters with their questions. For coffee breaks, a dedicated photo zone was set up in the lounge.

On October 27, at SAP office in Moscow an information session on SAP Solution Manager 7.2 was held for SAP partners and customers. Wulff-Heinrich Knapp, Expert, SAP Global Support, presented an overview of the new SAP Solution Manager 7.2 functionality and key features. The presentation also covered SAP Solution Manager, cloud edition and solution management in the cloud as well as streamlining implementation of SAP systems, such as SAP S/4HANA. The presentation included a demo of the system, discussion, and answers to questions from the audience. 38 participants attended the information session in Moscow (X5, Lukoil-Inform, Surgutneftegas, Alrosa, Rosgosstrakh, Sibur, Megapolis, OMK, Cherkizovo, Krastsvetmet, and others). Numerous participants from other cities joined the session online.


In 2016, SAP support held a series of information sessions on the burning topics of SAP system maintenance similarly to SAP ES Academy online training, but in the form of one-day offline information session. This year, 3 sessions on such burning topics as SAP HANA Technology Platform support, data volume management, and SAP Fiori & SAP HANA Cloud Platform was held with 120 participants in total.

Final session of the year will be on Custom Code Management and will take place on December 22 from 9.30 AM to 05.00 PM at SAP office located at: Moscow, Kosmodamianskaya nab., 52/5, floor 3. Aleksandr Ryabov, Engineer, CoE, will deliver a presentation on custom code management methodology and tools in SAP landscape for migration to SAP HANA and SAP S/4HANA platform. The info day agenda includes live demo of the tools and of the list of objects to be adapted/improved. To register for the info day as our customer or partner, please, submit an application to our e-mail sap_es_academy_CIS@sap.com (same applies to remote attendance).

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