Expert Chat

SAP is constantly seeking better and easier ways for customers to get support for our products.

I am very delighted to announce that our Expert Chat channel is officially released on November 30th, and it’s built right inside the SAP ONE Support Launchpad to streamline the process.

Anyone can now get real-time product support anytime and anywhere, helping to resolve customer’s mission-critical upgrades in less time than the past.

It’s easy to access and use Expert Chat, simply do the following:

  • Begin the process of submitting an incident on the SAP ONE Support Launchpad
  • If Expert Chat is available for the incident component, a Start Chat button will appear next to the Submit Button
  • Click on Start Chat button
  • And customers will be talking to a product support expert in real-time!

To learn more about Expert Chat, please click here.

Please feel free to make questions and give your feedback directly on this blog.

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    1. James Wong Post author

      That’s correct, every chat will create an incident.  In regards to the second part of your question, could you elaborate further? Thanks!


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