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Author's profile photo James Wong

Expert Chat: Real-Time Support from SAP

Expert Chat

SAP is constantly seeking better and easier ways for customers to get support for our products.

I am very delighted to announce that our Expert Chat channel is officially released on November 30th, and it’s built right inside the SAP ONE Support Launchpad to streamline the process.

Anyone can now get real-time product support anytime and anywhere, helping to resolve customer’s mission-critical upgrades in less time than the past.

It’s easy to access and use Expert Chat, simply do the following:

  • Begin the process of submitting an incident on the SAP ONE Support Launchpad
  • If Expert Chat is available for the incident component, a Start Chat button will appear next to the Submit Button
  • Click on Start Chat button
  • And customers will be talking to a product support expert in real-time!

Customers can access Expert Chat through the SAP ONE Support Launchpad, which provides a central place for users to access all support channels provided by SAP. The Expert Chat service is available to customers of every support-level subscription.

  • To learn more about Expert Chat, please click here.
  • To learn how to start a live chat session with an engineer for fast support click here.

Please feel free to make questions and give your feedback directly on this blog.

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      8 Comments
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      Author's profile photo Joachim Rees
      Joachim Rees

      As a Partner, every little chat will create an incident and then be counted against your correction share, right?

      Author's profile photo James Wong
      James Wong
      Blog Post Author

      That’s correct, every chat will create an incident.  In regards to the second part of your question, could you elaborate further? Thank you!

      Author's profile photo Former Member
      Former Member

      It's possible upgrade from 4.6C to EHP8?. Thanks

      Author's profile photo Former Member
      Former Member

      Hello Experts, This is not a quite rare topic, its about Customizing Synchronization, we are planing to configure this functionality between ECC and MDG in controlled by SolMan. But our situation is, we have 2 SolMan systems (landscape) connected to ECC and MGD however we will use 1 SolMan system for Customizing Synchronization. Now my question, since there is a presence of 2 SolMan  systems (even though we will be using 1 SolMan) do you think there will be some issue?

      Regards,

      Rajesh

      Author's profile photo S Sriram
      S Sriram

      Hi All.

      It's really good one to get the support faster as a customer. but still some of the component are not available export support engineers.

       

      Regards

      Sriram

       

      Author's profile photo Sandra Rossi
      Sandra Rossi

      It's already explained in the blog post : "If Expert Chat is available for the incident component ..."

       

      Author's profile photo James Wong
      James Wong
      Blog Post Author

      Hi S Sriram,

      We're working hard and including more component areas to provide real-time support for our customers.  Stay tune.

      Thank you for your patience!

      Best regards,

      James

      Author's profile photo S Sriram
      S Sriram

      Hi James.

      Thanks for your information

      Regards

      Sriram