SAP CRM Server Based Groupware Integration with MS Outlook

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Author:

Akhilendra Pratap Singh is working as Sr. Functional Consultant and has expertise in the areas of SAP SD, SAP CRM, SAP C4C and SAP Hybris Marketing at Mindtree Bangalore. He is SAP SD and CRM Certified with around 16.5 years of experience.

Introduction:

SAP CRM Provides two options for Groupware integration: Client based & Server Based integration to synchronize Business partners, Business Activities & task, with Microsoft Outlook or Lotus Notes. The features and functionality provided by these two methods are well explained on Help.SAP.COM. This document details out all the configuration steps required on CRM side for Server Based integration with MS outlook.

Recently, while I was working on SAP CRM Server Based Groupware Integration, I found a lot of information, but these were fragmented and connecting them together was really very time consuming. This led me to document, all the steps , which would enable consultants attempting to implement SAP CRM Server Based Groupware Integration with MS Outlook , also these steps are valid for integration with Lotus notes as well.

Understanding Process flow:




Pre- requisite:

You have already installed Groupware Connector on a different server other than the MS Exchange and have done necessary GroupWare Connector configurations. Please refer to Section 5 for an overview of Groupware connector settings.

Configuration steps in SAP CRM:

1) Activate ABAP MAP BOX:
You don’t required to setup an RFC connection, as ABAP Map Box is part of SAP CRM Middleware, only you have to activate it. Follow the below steps:

T-code	SM30
Table Name	ISPCFG
Parameter Name	CRM_MAPBOX
Site Type ID	GWA_01
Parameter Value	X

2 ) Determine Parameters for the Groupware Adapter

Tcode: SMICM





Tcode: SICF









You get a login Screen, it means that Application URL is working fine

URL: http://XX_XXX.com:8000/sap/bc/soap/rfc

 

 

3) SAP CRM Middleware settings:

3.1) Activating ISP_ERR_QUEUE *

• Tcode: SE38.


• Enter the program name CMW_COLLECT_ERROR_QUEUES.


• Choose Program Execute Background.


• Choose Schedule.


• Enter the job name and determine a start date.


• Choose Schedule periodically.

3.2) Generating Runtime Objects for Groupware Integration

To enable groupware integration, you must generate services for the following object categories, if they were not yet generated:

• BDoc types


• Replication objects


• R/3 adapter objects

A service consists of a group of runtime objects, which include ABAP Dictionary objects, function groups, and function modules. Runtime objects contain all the essential information for a table.

T-Code	SMOGGEN
Generate Services	·          BDoc types ·          Replication objects ·          R/3 adapter objects
Generate Services for the Objects	·          BUPA_MAIN ·          BUS_TRANS_MSG ·          CAPGEN_OBJ_WRITE ·          CONGEN_OBJ_WRT ·          EMPLOYEE_WRITE ·          ACTlVITY_OBJECT ·          All BDoc types that begin with the character string GWA.

Select the object category as BDoc types and enter the objects types below to be generated in the objects field and Choose Execute

Repeat the above steps to generate services for the following object categories:

• Replication objects & R/3 adapter objects

BDOC TYPES


Ensure that Run-time Objects for Groupware Integration were Generated Successfully.

3.3) Creating Sites /Subscription/ Publication for the Groupware Adapter

You create sites for the groupware adapter site types: Groupware Adapter 01 (mBDoc)

 

This site type enables the following:

• The exchange of activities and tasks between activity management/workforce management in SAP CRM and groupware


• For information about synchronization of activities, see Synchronization of Activities with Groupware.


• The exchange of business partner data in SAP CRM with the public contact folder of the groupware

Site	Subscription	Publication
	All Business Partners (MESG) subscription	All Business Partners (MESG)
GWA_01	All Business Transactions (MESG) subscription	All Business Transactions (MESG)
	Groupware Adapter Customizing (MESG)	Groupware Adapter Customizing (MESG)
	Groupware Adapter Messages	Groupware Adapter - Generic Messages (by object) (MESG)
	Groupware Adapter Metadata for all BDoc Types	Groupware Adapter Metadata for all BDoc Types (MESG)
	Groupware Object Master Category List	Groupware Object master category list (MESG)
	Groupware Object Selection Filter Fields and Values	Groupware Object Selection Filter Fields and Values (MESG)
	WFM Groupware Integration	WFM Groupware Integration (MESG)
	WFM Groupware Integration Customizing	WFM Groupware Integration Customizing (MESG)

 

TCode: SMOEAC



An Example: All Business Partners (MESG) subscription



 





3.4) Fetching Metadata for BUS_TRANS_MSG

• Go to the t-code SE37.


• In the Function Module field, enter the function module GWA_FILL_METADATA_DNLOAD_TABLE.


• Choose Test/Execute.


• The Test Function Module: Initial Screen appears.


• In the PI_BDOC_NAME field, enter BUS_TRANSACTION_MESSAGE.


• Choose Execute.

3.5) Get Activity Categories for Master Category List

• Tcode: SE38: Program: GWA_FILL_ACTCAT_TO_MASTERCAT

Click on Execute



3.6 )Get Business Partner Roles for Master Category List

• Tcode: SE38


• Program: GWA_FILL_BPROLE_TO_MASTERCAT


• Click on Execute, nothing happens, if Successful

3.7) Apply Filter conditions to Adapter Objects

3.7.1) Applying Filter Conditions to the GWA_APPLN_MSG

T-Code	R3AC3
Adapter Object	GWA_APPLN_MSG
Tables maintained in the object GWA_APPLN_MSG	DOKTL T100

 









3.7.2) Applying Filter Conditions to the GWA_COUNTRY

• Log on SAP CRM and access transaction R3AC3.


• The Adapter Object Overview screen appears.


• Select the adapter object GWA_COUNTRY and choose.


• Choose Display<->Edit.


• Set the block size to 10


• On the Tables/Structures tab page, choose Filter Settings in the row for the tableT005T.


• In the Source Site Name field, select CRM from the drop-down list.


• Under Filter Settings , enter the following details:

 

T-Code	R3AC3
Adapter Object	GWA_COUNTRY
Tables maintained in the object GWA_COUNTRY	T005 T005K T005T (Fields maintained) T005U (Fields maintained) TTZD TTZZ

 



 



 

 

NOTE: No filter Settings required for the remaining tables: T005, T005K, TTZD, TTZDV, and TTZZ

3.7.3) Define Filter Conditions for Business Partner Exchange with Groupware

 

IMG àCRMàCRM MW and related ComponentsàGroupware IntegrationàApplication Specific ActivitiesàFilter Conditions for Business Partners Exchange with Groupware

 

Setting for downloading only BUP003 to MS EXCHANGE





 

3.8) Settings for Business Partner maintenance as Groupware Employee

Tcode: BUSD

• Maintain the business partner view GWEMP with a corresponding description and title.

• Maintain calling applications as below

3.9)Maintain a New Groupware Property
Create the new Groupware property GWEMPL with the property key description Groupware Employee,

IMG-->Customer Relationship Management -->CRM Middleware and Related Components-->Groupware Integration-->Maintain Groupware Adapter Properties:

• Maintain an New entry, with Groupware Property “GWEMPL” and Property key description - Groupware Employee

3.9.1 ) Maintain General Groupware Settings
Groupware Integration requires certain control parameters/properties that can change the behavior of mapping of Groupware Objects from SAP Application to that of the Groupware Server and vice-versa. The Control Parameters/Properties, their sub-parameters/sub-properties and their values are maintained

We need to link GWEMP Role to GWEMPL (Adapter Properties) In Groupware adapter setting

3.10) Define a role Groupware Employee “GWEMP”

IMG -->CRM-->Cross-Application Components-->SAP Business Partner --> Business Partner--> Basic Settings -->Business Partner Roles --> Define BP Roles:   make the following entries:



Assign BP View -->GWEPM

3.11 )Assign all the involved Employees to the Groupware Employee role(GWEMP)

1. Ensure that you are using the exact text – GWEMP


2. All employees that should be synchronized must be allocated to the role Groupware Employee (GWEMP). Insert this role in the master data of the corresponding business partners who are allocated to the role Employee

Tcode: BP



3.12) Maintain General Groupware Setting in IMG :

• Ensure that following entries are Maintained in “Maintain General Groupware Settings
  
  
  
  • Correct Transaction type for a business activity
  
  
  • Hostname & port Number ( from SICF)
  
  
  • Groupware Employee : (GWEMPL)
  
  
  
  

Example:



 

3.13 ) Downloading Customizing Objects to Groupware ( ABAP MAPBOX)

3.13.1) Pre- requisite for downloading Customizing Objects to Groupware

• Tcode : SMQ2


• Check if the Queues are registered


• The queues of type ISP_D* (which process groupware messages inbound to the groupware adapter) are empty.


• To check this, call transaction SMQ2 in SAP CRM, enter the client and enter ISP_D* as the queue name, then execute the transaction.

• The queues of type ISP_D* are registered under the Queue IN scheduler.


• Tcode: SMQR

Queues to be maintained

ISP_D* CRI*

 

 

 

 

• Download following 20 Customizing Adaptor objects:

1	GWA_ACTVCAT	11	GWA_CUST_PERS3
2	GWA_ACTVCHAR	12	GWA_CUST_PRIO
3	GWA_ADDRCOMMAP	13	GWA_DATA
4	GWA_APPLN_MSG	14	GWA_GWOMSTRCAT
5	GWA_BPROLES	15	GWA_GWO_SELRET
6	GWA_BP_CUST	16	GWA_MDT
7	GWA_CATG_CUST	17	GWA_PROCTYPE
8	GWA_COUNTRY	18	GWA_SITETYPE
9	GWA_CUSTPROP	19	GWA_STAREASON
10	GWA_CUST_LANGU	20	GWA_STAT_CUST

 

TCode: R3AS

• In the Load Object field, enter the name of the customizing object.


• In the Source Site (Sender) field, enter.


• In the Destination Site (Receiver) field, enter the name of the site that is based on the Groupware Adapter 01 (mBDoc) site type.


• Choose Execute.


• Repeat above steps for each customizing object that you want to download.

 

Example:



 

• Monitor the initial download( Tcode: R3AM1)

 

• Check Outbound Queue (SMQ1):
  
  
  
  • If you see any entry, it means that ABAP Map box has processed these BDOCs and these Queues are waiting, to be read by Groupware Connector.
  
  
  
  

 



 

 

• Upon successful download of all the 20 Customizing objects:, following three XML files would get created in Groupware connector : Applist.xml, CatsList.xml and Userlist.xml

 


3.14) Download Business Partners (BUPA_MAIN)

Pre- requisite:

1. An Initial Load of all the 20 Customizing objects are done


2. Filter settings already done, before initial load of Customizing objects ( refer section 3.7.3)

IMG: CRM-->CRM and Related MW component-->Server Based GWA IntegrationàApplication Specific Activities --> Filter Condition for Business Partners Exchange with Groupware

 

Example: Below figure depicts the filter settings to download only BP in the role of Employees, rest all the BPs are blocked Ensure that all the Queues are empty:

SMQ2 : Ensure ISP_D * are empty

SMQR: Ensure ISP_D*  Queue are registered

If you find no entries, Choose Registration and Enter the Queue name ISP_D*

Don’t change any other Parameter

SMQR: Ensure CRI * type Queues are registered, if not Register it

• T code: R3AS:


• Load Object: BUPA_MAIN


• Source Site: CRM


• Destination: GWA_01


• Click Enter


• Monitor the Status in R3AM1

• Check Inbound Queue (Smq2)


• All the downloaded BPs will be processed by one of ISP_D Queues :

• Check Outbound Queue( SMQ1)


• BUPA_MAIN - Download Completed:

• Upon successful download of BUPA_MAIN, Userlist.xml will be updated with groupware employee and it would look like as shown below:

4 )Synchronization of Activities with Groupware
4.1) Pre-requisite:

You have assigned necessary subscription to the GWA_01 site ( Groupware adapter 01 – mbdoc)

• 
  
  
  
  • Setting for Appointment and Task ( Activities) :
    
    
    
    • Define Transaction type:
    
    
    
    
  
  
  
  

Ensure that “Calendar” Flag is switched ON



4.2.2 Mapping of Activities to Groupware

• Map Activity Status to Groupware

IMG -->Customer Relationship Management ->Transactions ->Settings for Activities -> Mapping of Activities to Groupware -> Map Activity Status to Groupware

• Map Activity Text Types and Business Partners to Groupware:

This mapping is necessary to integrate CRM Activity Management with Groupware systems, in this case, Microsoft Exchange Server (Outlook).

You should map the function planners and participants to the relevant business partners and maintain the text type mapping.

When you create a Business activity (appointment or task) in the SAP CRM WebClient UI, the activity is synchronized with groupware when you save it

Maintain following parameters (e.g.: Appointment - Z050)

4.3) Interlinkage of Groupware Activities with SAP CRM

When you create an activity (appointment or task) in the SAP CRM WebClient UI, the activity is synchronized with groupware when you save it. Upon Save of Activity, BDOC of type BUS_TRANS_MSG would generated and processed by Groupware Connector

Example:

Create an appointment in SAP CRM Web Ui:


Open MS Outlook Calendar to see the synchronized Appointment:

The Outlook appointment contains a HTML link (Links.htm) as an attachment. Click the link to open, the related activity SAP CRM WebUI.



4.4) Inbound tasks and activities will be created under a default process type.

For example:

Create an appointment in Outlook and enter the required details and Save it



Login to SAP CRM Web Ui with proper role and Search for Activity


Make a note of Notes assignment Block: you would notice that all the free text in the Outlook is copied to Notes Assignment Block


4.5 )Sync Attachments to Activities in CRM with Attachments

4.5.1) Maintain Filter profile for Document Exchange

IMG – CRM->Basic Functions ->Content Management->Define Filter profile for Document Exchange.

 Make the following Entries

4.5.2 ) Assign this Filter profile to necessary business object Types

IMG-CRMàBasic Functions->Content Management->Assignment of Filter Profile to a Business Object Type



4.5.3) Maintain Replication Object for BDoc type CRM_DOC_MDOC
Steps:

1. In the Administration Console (SMOEAC), create a replication object for the BDoc type CRM_DOC_MBDOC.


2. Create a publication for this replication object. If this publication is already available then you can use it to create the subscription.


3. Create a subscription for this publication.


4. Assign this subscription to the site that is based on the Groupware Adapter 01 (mBDoc) site type.

Step3 & 4 are as follows:

• Create a Subscription


• Click on Create and Follow the Wizard


• Enter Subscription and Publication details


• Select the site : e.g. – GWA_01 and assign the site

• Select Object Type : Site and crosscheck if Site has the “ Replication Object”

Example:

Create an activity and upload a text file by clicking on Attachment, save the Activity.

• Open MS outlook and validate the Synchronized activity, you would notice the Attachment is also replicated.

5 ) Overview of Settings on the Groupware Connector Side:

5.1) Install the Groupware Connector on a different machine , other than MS Exchange
5.2 )Click on Admin Tool and maintain:

• General Settings


• Maintain Correct URL (from SAP CRM à SICF)

5.3 Maintain Proxy settings:

 



5.4 ) Setting Related to Support Center

•  CRM Payload:

References:

1. http://help.sap.com/saphelp_crm70/helpdata/en/57/4cfc3a49134cc398b413f7ee775aa1/frameset.htm


2. Groupware Adaptor Customizing and user Guide


3. Groupware Integration guide


4. SAP CRM Groupware Connector 7.0 – Installation Guide