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Please note that this video is based on an older interface for Q&A. The interface changed to what is shown in the second bullet on this page.The explanations of the answer and comment options — and when to use them — remain the same.

You want to respond to a question — but you aren’t sure whether to leave a “comment” or “submit your answer.” You aren’t even sure why you have to choose.

This Tip in a Minute video is meant to help clear up some of the confusion with the new Questions & Answers solution.

You can find more Q&A tips and instructions on our Questions & Answers resource page.

Please note: As acknowledged in the video, we have received feedback from the community requesting that we move away from the “answers” and “comments” options — and back to a single “reply” choice. We are discussing this recommendation. For now, however, we need to help people use the current solution. That’s the purpose of this video.

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  1. Armin Schmitt

    OIC,

    but then why not rename “answer” with “provide solution”.

    (I mean, if answering is meant for providing solutions, why not name the button “provide solution”)

    anyhow, I see your point, and your explanation helps.

    thanks 🙂

     

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    1. Jerry Janda Post author

      Since it’s a “questions and answers” forum, I think “answer” would be more intuitive than “provide solution.”

      I should add that this video was based on a previous version of the Q&A interface. I think the info is still helpful, but they have redesigned the question page so that submitting answers and comments are differentiated a bit more clearly.

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        1. Jerry Janda Post author

          Hi, Steffi:

          Sure. Actually, we’re looking into doing a whole new series of Tip in a Minute videos.

          I wonder if I should delete this in the meantime…

          –Jerry

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          1. Steffi Warnecke

            Since it’s looking so different from the current layout, maybe the video is more confusing than helping. But it’s your decision. 🙂

            I don’t remember if there is a blog where the different “reply” options are clearly explained with screenshots. Maybe creating one with that would be good until you guys are ready to release new videos?

             

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            1. Jerry Janda Post author

              Ah, yeah. I see your point… https://answers.sap.com/questions/249832/question-about-others-responses.html

              Seems criminal to rob people of the ability to enjoy my Philly accent…so I’ll leave the video up. 🙂 (Actually, while the interface changed months ago, the rationale for when and how to use comments and answers is the same…so the video still has some value.)

              I did add some explanation before the video, as well as a link to release highlights showing how the interface changed. I’m hoping that might prevent some confusion while we figure out the best way to provide the proper guidance.

              Thanks!

              –Jerry

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