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Author's profile photo Anshika Goyal

SAP Hybris C4C Service Expert Corner: Van Stock Overview

The Van Stock feature provides information on available parts in a stock for servicing and repair.

Stock data is replicated from SAP ECC to SAP Hybris Cloud for Customer where you can view the stock details and consume from stock.


Ensure that Stock Location integration is scoped in and the Communication Arrangement (Stock Location replication from SAP Business Suite) for this scenario is activated.
Check and adjust ID mapping for materials, customers, employees.

Replication from SAP ECC

In ERP the mapping of Service Organization / Service Technician Team / Service Employee with Plant and Storage Location should be maintained in table COD_PLANT_SRV.

Stock data is replicated using ECC report RCOD_STOCK_EXTRACT.

Display in C4C

Van Stock can be scoped in from the following path:
Scoping à Business Configuration à Implementation Project à Edit Project Scope à Service Entitlement Management à Stock Location

The stock information is displayed on the work center “Stock”.
The list can be filtered to see “All”, “My Stock Locations” or “My Team’s Stock Location”.

The details show the Products and Quantities available in that stock.

Access restrictions

Role based access management is enabled for Van Stock.
Access Restrictions can be defined based on Employee and Service Team/Organization.

Consume parts from Van Stock in Ticket

On Ticket – Parts facet, use the Action “Add from Stock Location” to add Van Stock Products as
Ticket Items.

The available quantities are shown and multiple products from a stock can be added at once. A technician can consume from own stock location.

Note: Maintain the determination of processing type in the Item Processing Determination activity.

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      Author's profile photo Bharat Kalagara
      Bharat Kalagara

      Hello Anshika,

      Are there any blogs/videos out there about the van stock replenishment process in C4C?

      Author's profile photo Deborah Acker
      Deborah Acker

      Hello Bharat,

      do you already know how the replenishment works?

      All the best,


      Author's profile photo Former Member
      Former Member

      Hi Anshika


      is this functionality available with SAP S4Hana Enterprise 1610 FPS01 on premise for integration with SAP hybris Cloud for Customer?

      If yes, is there any documentation on how to activate the report RCOD_STOCK_EXTRACT in SAP S4HANA and perform the mapping in SAP PI for the integration?

      Appreciate your help on the same.



      Author's profile photo Sebastian Borrero Garcia
      Sebastian Borrero Garcia

      Hello Team

      Could you help me with information or guides you have about setting up this Van Stock scenario?

      I currently followed the steps in the note but I DO NOT see information in the workCenter Stock about inventory.

      What is the communication agreement that must be configured?

      At SAP ECC level, should something be done in addition to what the note I mentioned above says?

      I appreciate you can help me with this information.

      Thank you,


      Sebastian Borrero

      Author's profile photo Teresa Cheuk PIK Shan
      Teresa Cheuk PIK Shan


      May I ask your assistance to elaborate how to maintain the assignment of plant to C4C serv org in ECC?


      Thanks in advance.