Integration and Usage of Fiori My Inbox with Solution Manager 7.2

1. POC Reuirement: ( Reuirement)

• Evaluation of Fiori Approval App for Change Request Management

In the process flow of Change Request Management there are several situations where a Business User or Manager has to approve a step. It shall be evaluated whether a generic Approval App which does already exists in the Business Suite portfolio, can be used for that purpose.

Goal is to have a working prototype in our Quality landscape which fulfils the following requirements:

1. No code change in Fiori App necessary
2. Usable for triggering status changes and Approval procedures
3. Notification of approver via Email
4. Easy configurable and adoptable to customer status schema or to a group of approversDevelopment contact: Jürgen Tonhäuser, Klaus Dickgiesser

2. My Inbox

Fiori My Inbox is a single go to Inbox for dealing SAP and non-SAP workflows and approval requests in an enterprise.

Note: It follows Fiori design language for user experience.

Key Features of My Inbox;

1. You can process tasks from your SAP Business Workflow, SAP Business Process Management (BPM), and 3rd party providers.
2. You can define the decision options you want to display (for example, approve or reject).
3. You can perform the standard actions (for example, claim, release, or forward a request).
4. These actions are available by default; no customizing is needed in the back-end system.
5. You can perform mass actions, that is, process several tasks of the same type at the same time.
6. You can view and add comments.
7. You can view custom attributes that provide additional information about the task instance.
8. You can view, upload, and delete attachments.
9. You can create and manage substitution rules to manage the tasks in your absence.
10. You can send emails or post tasks on a pre-configured JAM site.
11. You can view the business cards of the application users.
12. You can browse, sort, filter, and group tasks requiring action.
13. You can extend the standard application to cover additional UI or functionality needs.
14. You can easily process all your tasks with the pre-configured All Items tile.
15. You can view the support information of the application to resolve error conditions.
16. You can view the task history for Business Workflow tasks.
17. You can view the additional information provided in the object links for Business Workflow tasks.

There are two type of My Inbox Tiles; 

1. All Items Inbox

  My Inbox app, deliver a pre-configured All Items tile in the SAP Fiori Launchpad, which enables you to easily process all your tasks

      2. Scenario Specific

  The My Inbox application also offers you the possibility to define your own workflow scenarios and create scenario-specific tiles in the SAP Fiori Launchpad.

2. Approve Requests App

It is a transactional application.

Using this app, you can approve or reject a request.

Key Features;

• You can define the decision options you want to display (for example, approve or reject).
• These actions are available by default; no customizing is needed in the back-end system.
• You can view attachments and comments.
• You can upload files as attachments.
• You can send emails.
• You can view the business cards of the application users.
• You can browse, sort, filter, and group tasks requiring action.
• You can extend the standard application to cover additional UI or functionality needs.

3.Integration of Standard and Custom Workflow Tasks

Using My Inbox App we can process your standard and custom workflow tasks based on the decision options defined in the back-end system.

Key Features;

• You can perform the standard actions (for example, claim, release, or forward a request).
• You can perform mass actions, that is, process several tasks of the same type at the same time.
• You can view custom attributes that provide additional information about the task instance.
• You can create and manage substitution rules to manage the tasks in your absence.
• You can send emails or post tasks on a pre-configured JAM site
  
• You can easily process all your tasks with the pre-configured All Items tile.
• You can view the support information of the application to resolve error conditions.
• You can view the task history for Business Workflow tasks.
• You can view the additional information provided in the object links for Business Workflow tasks.

4.Architecture

• My Inbox app consists of front-end component for the user interfaces,  Task Gateway for OData services.
• You can use the app with any SAP or non-SAP back-end component that contains tasks/workflows

5. Current Integration Scenario
Basically, we are trying to replace ITSM and Change Request Management approval process with My Inbox Approve Requests

This is an evaluation project to check the feasibility

• My Inbox required specific installations that are already been taken care.
• Fiori Smart Template Annotations are used to fill the information
• Connection to the Backend System: via RFC Function Module

6. Note for Inbox Required: