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In a previous post, we discussed value realization through continous improvement through integrated quality management. Quantifying the impact of has never been easier than with Focused Insights for SAP Solution Manager 7.2.

Focus Insights enables Quality Managers to build and distribute powerful customer-specific dashboards in minutes using state-of-the-art user experience. Easy-to-use dashboards can be configured in minutes with pre-packaged content with no programming needed; giving Quality Managers transparency to progress on continuous improvement efforts in IT operations.

Pre-packaged modules developed on SAP Best Practices (based on co-innovation with SAP customers). Cross reporting aggregates and correlates SAP Solution Manager’s metrics into a single view. Sources from all scenarios including run and build and are organized on three levels, Operations, Governance and Strategic.

Dashboard models are pre-packaged templates which can be configured and customized to create instances with elements like metrics selection, thresholds, systems, and time periods. Ready to publish your progress and achivements to key Business and IT stakeholders? Go right ahead. To consume the data and the dashboard application, end users don’t need a named user in Solution Manager.

Dashboards and scorecards are organized on three levels to accommodate your quality management objectives, use cases and audience:

  • Strategy: e.g., a monthly aggregation of compliance to a target and trends
  • Governance: e.g., weekly aggregation of service level KPIs
  • Operations: e.g., daily technical metrics and KPIs

Choose to monitor from over 800+ best-practice KPIs, pre-selected for standard use cases, for example, to instrument your Innovation Control Center and Operations Control Center.

Mix real-time or historic metrics from across all SAP Solution Manager scenarios to enable top-level, strategic, KPI-driven management for the business solution for IT and Business.

And show the value of your Customer COE organization by measuring what you manage.

How? Getting your hands on Focused Insights isn’t complicated, or very expensive, and can be purchased with a credit card on SAPStore.com

More info and FAQ are available at focused.solutions@sap.com and on the SAP Support Portal at support.sap.com/focused-insights

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