SAP Multichannel Foundation for Utilities and Public Sector (SAP MCF) offers utility companies a powerful and cost-effective way to extend their customer interactions to digital channels such as Mobile, Web, and Social. If you are new to MCF, check out this nice blog post that explains MCF.
Since its launch in November 2013, SAP MCF has been widely adopted by customers across the world and during this time, it has continued to mature as a solution across several releases.
With SAP S/4HANA at the core of our Digital Platform for Utilities, it is imperative that MCF became a part of this digital core and we are glad to announce that SAP MCF is now available on SAP S/4HANA as part of the recently released SAP S/4HANA 1610 .
As part of this innovation, the ERP add-on UMCERP01 has been retrofitted into the IS-UT and FI-CA layers on SAP S/4HANA. Additionally, a new SAPUI5 based responsive UI template, offering off-the-shelf integration with the MCF OData services has been shipped in a new SAP Gateway add-on called UIS4MCF.
For more information, please see details on SAP Innovation Discovery