Symptom

The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation

Environment

Crystal Reports

Reproducing the Issue

  1. Run Crystal Reports setup.exe
  2. Enter valid keycode when prompted

Cause

There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175

Resolution

 

Note: The resolution is also applicable for SAP Dashboard (Xcelsius) 4.0, Client Tools 4.0 and Crystal Reports for Enterprise

 

If above steps do not help then it could be a conflict with third party software that uses the same dll name for keycode decryption.

  1. Search the machine for all local instances of “Cryptocme2.dll” (to see what other software may be using it)
  2. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
  3. Reboot machine
  4. Log on as Admin account
  5. Run the installation again and it should pass the keycode check
  6. Rename cryptocme2.old files back to cryptocme2.dll
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